“Ordered on Dec. 8 with a "arrive by Christmas guarantee", which is why I chose this company. My sign was supposed to be here on the 21st- it's now the 29th and my order is still showing "in production". Customer service reps have been anything but helpful. I still don't have my sign.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter “i,” which is not a dot on the finished product. When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.
I requested they make me what I ordered as I ordered it or cancel and refund. They said that wasn’t possible because I “approved the shipment” after they falsely claimed that there would be a 50% charge to cancel even though that is not in their Terms and Conditions. https://www.neonchamp.com/ They also have claimed “We have shipped the order with your confirmation and the order is already in transit so we cannot do anything now. Carson +1 404- 445-7864,” but even as of this writing, I have received no tracking information.”
Dear Mark,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“They sent me someone else’s sign… I have no idea what became of the one they made for me. It ruined A Christmas surprise. I notified them… let’s see if they even respond.. I what or who this sign was designed for… not me. I’m sure whoever ordered the sign I got is just as cheesed off. So FIX IT!!! NOW!!”
Dear Customer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered on 4th December to allow plenty of time to be here for Christmas. 20 days later I'm still waiting. The website makes out the company is UK based with phone number and address, not in India. I've spoke to several different people who were not at all helpful- just fobbing me off telling me what I want to hear. Obviously I can't comment on the actual product as I don't have it. I definitely won't use this company again, nor will I be recommending it to family and friends. Really disappointed!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered a sign for my son for Christmas because the website said it would be here in time. Production hadn’t started by the estimated delivery date and now the sign isn’t supposed to arrive until 8 days after Christmas”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered on 12/7, was told it would be in hand by 12/18. Today is 12/21 and still in India. Customer service phone number doesn’t go to that company, and guy on the other end could care less about me or the products that I ordered. Save yourself the trouble and order from an Etsy company that makes them in the US, wish I would have.”
Dear Ramon,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Can someone please respond to me? I have emailed, sent a Facebook message and tried calling. I paid for my order and have not received an order confirmation. I have called and a representative advised there was no order placed and that I need to pay again which I am not doing. The money has cleared out of my account. Give me my money back”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I couldn't even make an order ($700) without issue. I had to talk t 3 separate people who couldn't find my inquiry even though I had been working with them for 10 days over email. They just kept telling me to pay using a sketchy link. They say their based in Toronto but over the phone I was told India by one person, USA by another and lastly Toronto. This is a scam. Not to mention they called me every single day since I opened my inquiry to make me pay.”
Dear Ellie,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“What a MESS - VERY UNPROFESSIONAL - the two items I ordered came separately - separately from the cords and the remote. Fed ex returned the cords for some reason. I called Neon Champ and said it was urgent that I got them replaced as i was using them for or an upcoming trade show. They said someone would call me to sort it out.
I called twice and still n ever got a reply. They said they don’t over night items. They have 300 orders a day - I said at this moment the 299 orders are unimportant to me. I had to spend 85$ to get the plugs required and a replacement remote to get the one to work.”
Dear Philip,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Scott,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Hello Nancy,
We apologize for any inconvenience, please check your email from order@neonchamp.com we had send you the order number also as we see your package has been shipped out on 4th August by Fedex and currently is in transit.
Regards
Neonchamp
“I would never again buy anything from this company- they promised a date that was never a reality and their shipping process was a complete disaster- don’t be tempted- stay away. You’ve been warned.”
Hi,
We are extremely sorry for the inconvinence caused, we understand that it was delayed. We always believe in providing quality product to our customers. As we see we have refunded certain amount of the order value back to the original mode of payment. Please accept our apologies in this.
“I’m extremely disappointed. I ordered may 9, with an expected delivery for May 18. It is now may 24th and I just received shipping information. I reached out twice to the company to receive an idea when my item would arrive. I need it June 3 and now the package has stopped due to “operational error”. Probably won’t have my item on time as now that I have received shipping it is coming from India.”
Hello Danielle,
Thank you for writing to us, we have checked and found that your package has been shipped and arriving to you on 31st May 2023. We are a Multinational Company with a presence in various countries so orders can be shipped from any country. We apologize for the delay in delivery and assure you that we will ensure this type of delay doesn't happen again.
Neonchamp
Hi,
We apologize for the inconvenience caused and have sent you an email requesting the images/videos of the defect, we as a business strongly believe in 100% customer satisfaction. Please reply back to your email so we can assist you further.
Neonchamp.
Hello jenica,
As we can see you placed the order on 13th April and we have dispatched it on April 19th. I believe you were been informed while placing the order that estimated delivery is 12th May. We assure you that Neon will be delivered on time.
Regards
Neonchamp
“You advertise sales and free items immediately after a customer purchases a sign and do not allow the offer to extend to them. I reached out twice and "Hank" was rude. He told me not to email more than once because it creates more work and told me I can buy the free item if I wanted to. Um?”
Dear Reviewer,Thank you for taking the time to share your recent experience with NeonChamp. We truly appreciate your feedback and apologize for any inconvenience you encountered.
We understand that the advertisement of sales and free items immediately after your purchase, without allowing you to benefit from those offers, was frustrating. Similarly, we apologize for any unpleasant interactions you had with our representative, Hank. His response was not reflective of our customer service standards, and we are addressing this matter internally.
At NeonChamp, we strive to provide excellent customer service, and it is disappointing to hear that we fell short of your expectations. We genuinely want to make things right, and we kindly ask for your assistance in helping us improve.
May we ask for your suggestions on how we can rectify the situation and enhance your future experience with us? Your input will greatly assist us in implementing changes that will ensure a more satisfactory experience for our valued customers.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
NeonChamp Customer Support
“Poor quality! The sign light up for 3 days and one of the Letter is death. Contact customer service show them the picture and they make it’s such a process to get a replacement.
Will not recommend this company.
Pay more for a quality product and service.”
Dear Customer,
Greetings from NeonChamp!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
NeonChamp
