NeonChamp Reviews

Name: NeonChamp
Address: 752, Winer Industrial Way, Lawrenceville
Rating: 3.92

3.9 Rating 444 Reviews

72 %

of reviewers recommend NeonChamp

About NeonChamp:

Welcome To NeonChamp! We are the makers behind cool custom neon signs catching everybody's attention in the USA! NeonChamp, primarily located in the USA, a team of creative enthusiasts is dedicated to designing high-quality neon signs that are not just pretty but also very pocket friendly. You can customize your own neon signs and use them for offices, homes, cafes, weddings, and other special occasions. We strive hard to provide only the best quality signs that are energy-efficient, durable, and, most importantly, easy to handle and install!

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NeonChamp 5 star review on 17th December 2025

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SCAM. Never received my item, and no communication from them. They don’t reply via live chat or email. DO NOT TRUST this company. They are clearly scamming people based on all of the reviews.”

Helpful Report

Posted 1 year ago

Dear Ellis, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Very poor workmanship. It appears as if a grade school child cut glue sticks up to make the sign. Wires hangs all over and company refuses to do anything about it”

Helpful Report

Posted 1 year ago

Dear Taylor, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“No notification of delays for delivery. Delivery finally shipped a week and a half after the event. Customer service very slow to respond and unable to provide timely updates regarding my delays or inquiries about cancelation. When I finally heard back from customer service, I was informed they would be unable to cancel my order and recieved a less than satisfactory 10% refund for the delays. I will not be ordering from Neon Champ in the future.”

Helpful Report

Posted 1 year ago

Dear Brittney , We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I still haven’t got my sign. And it’s been 2 months”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Ordered my Neon sign weeks ago and haven't heard a word since. Unbelievable.”

Helpful Report

Posted 1 year ago

Dear Cody , We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Ordered sign it arrived looked good, however the word Drunk lights up like Drunle, customer service said it was my fault for picking the font that i did, they also claimed they sent me a proof of the sign before and after order was placed, no such proof was recieved , if you like to waste your money buy from this company they offered to remake my sign in a different font then quickly changed their minds and offered me 10% off instead , an absolute joke of a company”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Absolutely terrible custmer service, production time, response time (i.e. received one response ten days after my first email), requested to cancel and was ignored, placed order on 9/5 and was initially supposed to arrive 9/15 .... it is now 9/30 and I still have not received my order. HA! And apparently I still have to pay for this order despite no longer needing it (this order was a special order for a client of mine that had verbiage I can not use in my own line of business i.e. Neon Sign was specific to their brand name, etc.). I mean .. the list goes on. This is not a trustworthy company. I feel that perhaps I will never receive my order despite paying for it and I am actually concerned that this is not a real company at all. As far as I am concerned this is a scam and an illegal company. DO NOT TRUST THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

Dear Tess, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Never received my neon sign. They said it was back log !”

Helpful Report

Posted 1 year ago

Dear Jennifer , We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“If I could give a 0 star review I would. I have ordered over 2 weeks ago and submitted a query as I had not received any correspondence. Order says 7-day turnaround so I queried this. Would be ok if they at least provided tracking or answered me, but no response! Save your money and go elsewhere. Pay the extra for better service because the service here is not great. Will be posting this review on bridal forums, google and anything else to warn others and will be disputing with my bank. .”

Helpful Report

Posted 1 year ago

Dear Caroline, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com.au to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“My orders Nc172529087455 and nc172489519491 were placed on 8/28 and 9/2 and I am still waiting and I can not reach any person that will help me, I did a chat, emails and all emails are auto generated, during one chat I was assured I would have my items by 9/25 in time for my event, I've called multiple times and call times out and goes to voice mail. I am very disappointed with your service and still no signs”

Helpful Report

Posted 1 year ago

Dear Kathleen, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“It's been over 3 weeks and still no delivery. I've emailed them multiple times nothing back. Absolutely disgusting”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Sign appears to be nice, however i am unable to because i did not get the other half of the power cord. I also did not get my mounting hardware that i ordered. I am trying to contavt customer service but now been on hold for just over 10 minutes and counting..... i hope they will eventually answer the phone and help make this right.”

Helpful Report

Posted 1 year ago

Dear Tim, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I ordered on 5th sept and I paid with my card and it said it was unsuccessful. I then used PayPal with same card details and it went through. I noticed the following day both payments went out. I have been told on online chat 2 times that someone will reply to my emails within 24hours and I’m still waiting to hear anything. Apparently it’s been sent to the ‘concerns team’ 5 days ago. Terrible customer service”

Helpful Report

Posted 1 year ago

Dear Lynn, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I never received my order. Waste of money”

Helpful Report

Posted 1 year ago

Dear Alexander, We apologize for the delay. The packages via FedEx tracking numbers 410096083082 & 410096083071 are on its way so you can track them on the website of the FedEx. Warm regards, Neon Champ Support Team

Posted 1 year ago

“AVOID AVOID AVOID. I placed an order for a custom sign for use at a government building. My boss changed their mind on the sign and wanted to remove some text. I reached out to Neon Champs about 4hrs after the order was placed through email, their internal ticket system, and through phone to request the changes. No stress, right? I took three days for them to respond to the email and only ‘it’s already in production’ (which was sent via email) and cannot be changed. The tickets submitted (which have an option to request order changes) have not been responded to. I guess I got fleeced on this order, I’ll be out $200 and I imagine a sign I will not use will show up at my house to go directly in the trash. Don’t bother calling Neon Champs customer service, you go straight to being on hold.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of. Thank you for your understanding. Warm regards, Canvas Champ Support Team

Posted 1 year ago

“I have not received my product nor an update on shipment since I purchased the product.”

Helpful Report

Posted 1 year ago

Dear Kimberly, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“OK, so I finally received the sign. The power cord is not what I ordered. I’m not even sure how I’m gonna plug this in and there is no remote.”

Helpful Report

Posted 1 year ago

Dear Tina, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“My sign came with messy letter shaping that was inconsistent and poorly glued with glue leaking from the back. It didn’t even come with a wall plug so I’m not even sure what it looks like lit up, not really a neon sign if I can’t turn it on… for $325 I was incredibly underwhelmed, sure hope they find a way to make this right or at least even turn on!”

Helpful Report

Posted 1 year ago

Dear Michael, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Purchased and still haven't received my sign because apparently it is held up in customs (Australia) waiting for me to pay $814 in import duty. The sender costed the order at over $4000usd on their courier paperwork, which is untrue. Customer Service have been pathetically unhelpful and unresponsive despite many emails and phone calls. Oh, and they send the adapter seperate to the sign, so you have to go through the Customs Import Duty/Tax drama twice!”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com.au to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“It’s been a week since purchase date and still haven’t received a shipping confirmation so I call customer service and I can’t even understand what they are trying to tell me. Not very fluent with English.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

NeonChamp is rated 3.9 based on 444 reviews