“The light looks good when lit and will work for it's purpose. We just wish it was cleaner, the glue was not properly cleaned and is visable and we wish wires were hidden better. Not sure if this will be a fire hazard down the road. See attached pictures. Would have given 5 stars. We also thought your compny was out of Lawrenceville, Ga. you're in India.”
Dear JAMES,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Ordered a neon light, took a while to come in but understand that. Mounted and plugged it in to learn it wouldn't come on. Troubleshooting pointed to the power box (plug) contacted them by phone and chat from the website only to be told I have to send an email. After emailing, the response was to basically troubleshoot it on video ensuring all comments could be seen, changing batteries, etc... the power box itself has a light on it that shows if there is power, did not come on. I decided to just buy a $20 power box to replace the one that came with it. Light works good, customer service sucks.”
Dear Kenneth,Thank you so much for taking the time to share your feedback about NeonChamp. We greatly appreciate your kind words and are thrilled to hear that you are happy with our service.
At NeonChamp, we strive to provide the best experience possible for our customers, and we're glad to know that we have succeeded in making you happy. Your satisfaction is our top priority, and it's rewarding to receive such positive feedback.
If there's anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is always here to help.
Thanks again for choosing NeonChamp!
Warm regards,
Neon Champ Support Team
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“The light functions just fine, great brightness and illuminance however the tropical green color is not a digital photo realistic representation of the actual color. That particular color looks more teal blue then green online however in reality it is a flat true green color. I would advise if your looking to purchasing that color thinking it will look teal, do not buy that color.”
Dear [Reviewer],Thank you so much for taking the time to provide us with your valuable feedback on NeonChamp! We really appreciate it.
We're thrilled to hear that you enjoyed your experience with us, particularly the quick and friendly customer service. Our team works hard to ensure that every customer feels valued and attended to promptly. It's great to know that our efforts have made you happy!
We understand your concern about the limited customization options in the app, as we continuously strive to enhance our features and meet our customers' needs. Rest assured, we have taken note of your suggestion and will pass it along to our development team. We'll do our best to introduce more customization options in the future updates.
Should you need any assistance or have any other suggestions, please do not hesitate to reach out to us. Our dedicated support team is always here to help and make your experience even better.
Thank you once again for your incredible feedback! We value your support and hope to have the opportunity to serve you again in the future.
Warm regards,
NeonChamp Customer Support
Dear [Reviewer],Thank you so much for taking the time to share your feedback on NeonChamp. We truly appreciate your support and are thrilled to hear that you are enjoying your experience with our app.
At NeonChamp, our team is constantly striving to deliver a top-notch product that meets our customers' expectations. We are glad that you found our features intuitive and user-friendly. This is something we take great pride in, as we believe that a seamless user experience is essential in making our customers happy.
We understand that there might be a few areas where we can improve, and we assure you that we are committed to enhancing any aspects that fall short of perfection. Your feedback is invaluable to us, and we will definitely take your suggestions into consideration as we continue to develop and refine our app.
If you ever need any assistance or have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and ensure that you have the best possible experience with NeonChamp.
Thanks again for your feedback and for being a valued member of our community!
Warm regards,
NeonChamp Team
“Good bits:
The product itself looks great in person, and for the most part seems well made. The acrylic board is nice and thick so doesn't feel flimsy. This is going to make a great addition to my kids playroom.
Sending pictures and videos of the item in working order prior to shipping was a really nice touch, and very much appreciated.
The bad bits:
The expected delivery dates are simply made up - the products ship from India but this isn't particularly transparent on the website. I only had to wait an extra 4 days and well ahead of when I needed them, but still disappointing.
(UK ONLY) The 3-pin plug connected to the power supply is of horrible quality, with poor pin alignment and thickness, resulting in a poor seat in a standard UK 3 pin socket - I could hear buzzing from mine and had an interrmitent connection issue. That's pretty scary for an electrical product. Would recommend anybody in the UK do what I've done...upon receipt, cut the plug off and wire on a replacement that is BS marked. Now that I've done so these work perfectly.
If it was only the delivery issue this would be a 4 star review, but I can't do that in good conscience with the issues with the plug.
I'd use the company again because the product is good, and cheaper than others on the market, but buyer beware of the above issues.”
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The power supply that was provided with the sign caught on fire when I plugged it in. They did send a new one. The sign itself was very impressive and well made.”
Dear Jeffery,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The team here has been great, however my sign is stuck in transient. This is a special sign for us to launch our holiday activation. I've gotten no where with FEDEX. Very unfortunate as we were very excited to have this neon sign for our holiday activation”
Dear Jeremy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer's, Thank you so much for taking the time to share your feedback on NeonChamp! We greatly appreciate it and we are thrilled to hear that you had a positive experience with our service.
At NeonChamp, our top priority is customer satisfaction, so we are glad to know that we have been able to meet your expectations. We constantly strive to provide a high-quality experience to all our valued customers, and it's extremely encouraging to hear that we are doing things right.
Please know that our dedicated team is always here to assist you with any questions or concerns you may have. Feel free to reach out to us anytime, and we will be more than happy to help you in any way we can.
Once again, we appreciate your kind words and thank you for choosing NeonChamp. We look forward to serving you with excellence in the future!
Best regards,
NeonChamp Team
“It is hard to rate NeonChamp. I enjoyed the customization screens to create what I wanted, and I believed the price was fair. But, after I made my purchase, I did not receive a confirming email, and I have not idea when my purchase will arrive. Instead, the first and only email sent to me from NeonChamp was this automated request for a review.”
Hello Chris,
We apologize for any inconvinence caused, may we know how was the order placed? can you please email me on daniel@canvaschamp.com so we can look into this and assist you.
regards
Neonchamp
“I ordered a custom neon sign and paid the extra $30 to have it “cut to letter.” The sign I was sent was the default “cut around acrylic” design which I didn’t order because the sign was going on a matte wall and I didn’t want any extra acrylic to create glare.
The customer support was abysmal and basically refused to admit that they screwed up the order. I was at least able to get my $30 back, but I would’ve preferred the sign that I ordered.”
Hi,
We apologize for the experice you had, we undrstand that sometimes error does happen and we appreciate your feedback which makes us even more attentive so that we make sure this does not happen with any customer.
Regards
Neonchamp
Dear Lori,Thank you so much for taking the time to share your feedback on NeonChamp! We appreciate your kind words and are thrilled to hear that you are enjoying our service.
We strive to make our customers happy by providing a seamless experience, and it's great to know that our efforts are paying off. Your satisfaction is truly our top priority!
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. Our friendly support team is always here to help you.
Thanks again for your valuable feedback, Lori! We're grateful to have you as a happy customer.
Warm regards,
NeonChamp
“My neon signs turned out okay for the price, but the wiring provided did not work. I had 2 sets of everything so it was extremely easy to assess what wasn't working and inform them of what part I needed. They refused to help me without sending a "video to investigate" of the sign that wouldn't turn on. I was unable to do that so had to spend over a week calling and emailing and begging them to send me the missing piece and getting patronized and belittled by their extremely rude customer service rep. They were refusing to send it until my father called and spoke to them "man to man" to tell them the exact same thing I was telling them and they finally aggreed to send the one adapter that hadn't worked for over a week. I had no signage for my grand opening due to misogyny and ignorance and I would NOT recommend them due to this.”
Dear Jessica,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Still waiting for my sign. Hope it arrives before my grand opening this week. Thought I ordered in plenty of time but seems that the turn-around of longer than expected :(”
Dear Nina,Thank you so much for taking the time to leave us such a wonderful review of NeonChamp! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our platform.
We take great pride in ensuring that our customers are happy and satisfied with our service, so it's incredibly gratifying to know that we're doing things right. Your words of appreciation motivate us to keep up the good work!
If there's anything else we can assist you with or if you need any further help, please don't hesitate to reach out. We are always here for you.
Once again, thank you for your kind words and for choosing NeonChamp. We look forward to serving you in the future!
Warm regards,
Neon Champ Support Team
