Good bits: The product itself looks great in person, and for the most part seems well made. The acrylic board is nice and thick so doesn't feel flimsy. This is going to make a great addition to my kids playroom. Sending pictures and videos of the item in working order prior to shipping was a really nice touch, and very much appreciated. The bad bits: The expected delivery dates are simply made up - the products ship from India but this isn't particularly transparent on the website. I only had to wait an extra 4 days and well ahead of when I needed them, but still disappointing. (UK ONLY) The 3-pin plug connected to the power supply is of horrible quality, with poor pin alignment and thickness, resulting in a poor seat in a standard UK 3 pin socket - I could hear buzzing from mine and had an interrmitent connection issue. That's pretty scary for an electrical product. Would recommend anybody in the UK do what I've done...upon receipt, cut the plug off and wire on a replacement that is BS marked. Now that I've done so these work perfectly. If it was only the delivery issue this would be a 4 star review, but I can't do that in good conscience with the issues with the plug. I'd use the company again because the product is good, and cheaper than others on the market, but buyer beware of the above issues.