My neon signs turned out okay for the price, but the wiring provided did not work. I had 2 sets of everything so it was extremely easy to assess what wasn't working and inform them of what part I needed. They refused to help me without sending a "video to investigate" of the sign that wouldn't turn on. I was unable to do that so had to spend over a week calling and emailing and begging them to send me the missing piece and getting patronized and belittled by their extremely rude customer service rep. They were refusing to send it until my father called and spoke to them "man to man" to tell them the exact same thing I was telling them and they finally aggreed to send the one adapter that hadn't worked for over a week. I had no signage for my grand opening due to misogyny and ignorance and I would NOT recommend them due to this.