Dear Brenda,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Good bits:
The product itself looks great in person, and for the most part seems well made. The acrylic board is nice and thick so doesn't feel flimsy. This is going to make a great addition to my kids playroom.
Sending pictures and videos of the item in working order prior to shipping was a really nice touch, and very much appreciated.
The bad bits:
The expected delivery dates are simply made up - the products ship from India but this isn't particularly transparent on the website. I only had to wait an extra 4 days and well ahead of when I needed them, but still disappointing.
(UK ONLY) The 3-pin plug connected to the power supply is of horrible quality, with poor pin alignment and thickness, resulting in a poor seat in a standard UK 3 pin socket - I could hear buzzing from mine and had an interrmitent connection issue. That's pretty scary for an electrical product. Would recommend anybody in the UK do what I've done...upon receipt, cut the plug off and wire on a replacement that is BS marked. Now that I've done so these work perfectly.
If it was only the delivery issue this would be a 4 star review, but I can't do that in good conscience with the issues with the plug.
I'd use the company again because the product is good, and cheaper than others on the market, but buyer beware of the above issues.”
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“my order was placed on March 6th 2024 .. its now April 3rd and haven't received but I did have to reach out towards the end of March 27th received the tracking number the 28th its April 2nd still not here says 10 days in there website”
Dear alvaro,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Ordered a neon light, took a while to come in but understand that. Mounted and plugged it in to learn it wouldn't come on. Troubleshooting pointed to the power box (plug) contacted them by phone and chat from the website only to be told I have to send an email. After emailing, the response was to basically troubleshoot it on video ensuring all comments could be seen, changing batteries, etc... the power box itself has a light on it that shows if there is power, did not come on. I decided to just buy a $20 power box to replace the one that came with it. Light works good, customer service sucks.”
Dear Kenneth,Thank you so much for taking the time to share your feedback about NeonChamp. We greatly appreciate your kind words and are thrilled to hear that you are happy with our service.
At NeonChamp, we strive to provide the best experience possible for our customers, and we're glad to know that we have succeeded in making you happy. Your satisfaction is our top priority, and it's rewarding to receive such positive feedback.
If there's anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is always here to help.
Thanks again for choosing NeonChamp!
Warm regards,
Neon Champ Support Team
Dear Alyssa,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Actual sign is amazing!! Plug from sign to a/c adapter is junk. Will not make a good connection causing it to go on and off. Had to flex connection a bit to make it stay on, now it doesn’t work at all.”
Dear Joel,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Christa,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that our sign was the perfect statement piece you were hoping for. It's fantastic to know that it successfully launched your Coffee Shop and made a remarkable impact. We couldn't be more delighted to have played a part in your success.
Once again, thank you for choosing NeonChamp. We look forward to continuing to serve you with our top-notch products and excellent customer service.
Warm regards,
Neon Champ Support Team
“Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter “i,” which is not a dot on the finished product. When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.
I requested they make me what I ordered as I ordered it or cancel and refund. They said that wasn’t possible because I “approved the shipment” after they falsely claimed that there would be a 50% charge to cancel even though that is not in their Terms and Conditions. https://www.neonchamp.com/ They also have claimed “We have shipped the order with your confirmation and the order is already in transit so we cannot do anything now. Carson +1 404- 445-7864,” but even as of this writing, I have received no tracking information.”
Dear Mark,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Already over a week late from the expected time of delivery. Didn’t know that this was NOT produced in the US and was made and shipped from India. FedEx transit is delayed and still waiting for the package to arrive 3 weeks later with no expected delivery date. Because of this, I will not be ordering from them again.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Can someone please respond to me? I have emailed, sent a Facebook message and tried calling. I paid for my order and have not received an order confirmation. I have called and a representative advised there was no order placed and that I need to pay again which I am not doing. The money has cleared out of my account. Give me my money back”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“No wall mounting kit. No call back either
Home Depot and other hardware stores don’t have it
It was supposed to come with the light…. Nobody answers the phone”
Dear Laura,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Hello Andy,
Thank you so much for posting our product and the review. It means a lot to us when we receive this type of post as it motivates us to deliver the best to you.
Regards
Neonchamp
“I came across neonchamp online and loved their entire process from start to finish. The interface for ordering was simple, tracking my order status was easily accessible, and receiving the video of the sign prior to it being shipped just blew me away. VERY reasonable pricing in comparison to size of the signs. As an event planner, this just makes sense to use them moving forward.”
Hello Trevonne,
Thank you very much for the positive feedback, it really means a lot coming from our customers. We are very happy that you shared your experience of your journey with Neonchamp.
Warm regards
Neonchamp.
“I ordered a custom neon sign and paid the extra $30 to have it “cut to letter.” The sign I was sent was the default “cut around acrylic” design which I didn’t order because the sign was going on a matte wall and I didn’t want any extra acrylic to create glare.
The customer support was abysmal and basically refused to admit that they screwed up the order. I was at least able to get my $30 back, but I would’ve preferred the sign that I ordered.”
Hi,
We apologize for the experice you had, we undrstand that sometimes error does happen and we appreciate your feedback which makes us even more attentive so that we make sure this does not happen with any customer.
Regards
Neonchamp
Dear Lori,Thank you so much for taking the time to share your feedback on NeonChamp! We appreciate your kind words and are thrilled to hear that you are enjoying our service.
We strive to make our customers happy by providing a seamless experience, and it's great to know that our efforts are paying off. Your satisfaction is truly our top priority!
If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. Our friendly support team is always here to help you.
Thanks again for your valuable feedback, Lori! We're grateful to have you as a happy customer.
Warm regards,
NeonChamp
