Dear Gary,
Thank you for your fantastic 4-star review! We're thrilled to hear that you’re pleased with the quality, prices, and our awesome customer service. It’s our goal to assist you quickly and effectively, so your kind words are greatly appreciated!
We look forward to having you shop with us again in the future. If you ever need assistance, please don't hesitate to reach out.
Best regards,
Neon Champ Support Team
“We love our sign but I do have to say the packaging was not it..the brown paper that is was wrapped in made the sign so dirty and dusty had a hard time getting all of cleaned off and tape was stuck to the sign which took me forever to get the sticky off..also there was a small scratch on the bottom of the sign..We are happy with it regardless though.”
Dear Susie,
Thank you for your review! We're glad to hear that you love your sign, though we sincerely apologize for the issues you faced with the packaging and the scratches. Your feedback is invaluable in helping us improve our processes.
If there's anything we can do to enhance your experience or address these concerns further, please don't hesitate to reach out to us. We truly appreciate your understanding and support!
Best regards,
Neon Champ Support Team
“Let us start with the positives. I gave my order to my friend as a gift and he absolutely loved it. He shared a video on Facebook and it received a lot of praise, so thank you for your excellment craftsmanship. The way it was packaged to ship from India to get to my home in Virginia could not have been wrapped any safer unless it came in a metal container. It took me quite a while to get to the actual sign because of all the layers of packaging. Great job.
So let us discuss what happened after the purchase. It clearly stated in the email and on the website that it would be shipped in 4-5 days. I purchased it on April 18th. When I received no tracking information after 2 weeks, I called customer service on April 29th and they told me it was supposed to arrive on May 6th. Not only did it not arrive then, it was not shipped until May 13th, almost a month after purchase. I had called up a second time before it was shipped to ask why it was not sent out yet, and I received no answers. The website is also misleading, with calling yourselves NeonChamp, USA, you would think you are from the United States. The first time I realized your company was based in India was the email I received on May 13th saying it was being shipped. So, in a nutshell, buying on April 18th for a shipment to go out in 4-5 days, for a gift that I needed on May 4th is reasonable to surmise that I would have my gift in time, right? I am quite happy with the end product because my friend is happy, but being misled by your company is not good customer service. I am giving you a 4 out of 5 because of the product which probably deserves a 5 out of 5, but the customer service and misleading marketing would be a 1 out of 5. You guys need to do better by your customers. Another friend saw the video my friend posted with your sign and she wanted one too, but I had to tell her the truth about the customer service. I gave her your website though and left the decision for her to make.”
Dear ALAN,Thank you so much for taking the time to rate NeonChamp with 4 stars. We appreciate your positive feedback regarding the excellent craftsmanship of our product. It's always a pleasure when our customers are happy with their purchases and share their experience with others.
We apologize for any inconvenience caused by the delayed shipping and the lack of timely updates on tracking information. We understand that this was frustrating for you, especially considering the gift was needed by a specific date. We are sincerely sorry for any miscommunication or confusion caused by our website's branding, as we have a presence in both the United States and India.
Your feedback is incredibly valuable to us, and we are determined to improve our customer service and ensure more accurate communication in the future. We appreciate you bringing these issues to our attention.
We are thrilled to hear that your friend loved the sign and that another person showed interest in our products. We hope that, despite the customer service issues, your friend may still consider making a purchase in the future.
Once again, thank you for your 4-star rating and for giving us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
NeonChamp Team
“Great quality! Everything was really easy and the final product was great. It arrived with a few very very minor scratches, but I think that was just from shipping. Gave 4 stars because it did take about a month to get, which was just kind of a long time.”
Dear Nicole,Thank you so much for taking the time to rate NeonChamp with four stars! We greatly appreciate your support and feedback.
We are thrilled to hear that you found the quality of our product to be great and that the overall process was easy for you. Your satisfaction is our top priority, and we are glad that we could meet your expectations with the final product.
We apologize for the very minor scratches that occurred during shipping. Please rest assured that we always strive to ensure the safe delivery of our items, and we will take note of this issue to improve our packaging and shipping protocols.
We understand that the delivery time of about a month may have been longer than expected, and we apologize for any inconvenience caused. We are constantly working on optimizing our production and shipping processes to provide faster delivery times in the future.
Thank you once again for your valuable feedback, and we hope to have the opportunity to serve you even better in the future. If you have any further questions or concerns, please do not hesitate to reach out to us.
Best regards,
The NeonChamp Team
Dear Lisa,Thank you so much for your fantastic 4-star rating of NeonChamp! We are thrilled to hear that you had a great experience with our customer service and that our product met your expectations. We greatly appreciate your loyalty as a customer and your valuable feedback.
We strive to provide excellent customer service, and it's always satisfying to know that our efforts have made a positive impact on your experience. If there is anything else we can do to further enhance your satisfaction, please don't hesitate to reach out to us.
Once again, thank you for choosing NeonChamp. We value your patronage and look forward to serving you in the future.
Best regards,
Neon Champ Support Team
Thank you so much for taking the time to review NeonChamp and for giving us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you love the sign so much. We apologize for any inconvenience caused by the delayed delivery, as it took around 3 weeks to arrive. However, we are glad that it ultimately reached you and that you are satisfied with the product. Your support means a lot to us, and we hope to serve you even better in the future. Thank you again for choosing NeonChamp!
Dear [Reviewer],Thank you so much for taking the time to review NeonChamp and giving us a fantastic 4-star rating! We truly appreciate your feedback and support.
We are delighted to hear that our product exceeded your expectations and that you found it nicely sized and affordable. We always strive to provide our customers with high-quality products that offer great value for money.
We're thrilled that you love our NeonChamp! Your satisfaction is our top priority, and we will continue to work hard to ensure that our products meet your expectations.
Thank you once again for your kind words and for choosing NeonChamp. We look forward to serving you in the future!
Best regards,
Neon Champ Support Team
“I think review inquiries should be sent after the item has been delivered. As I do not have the item yet, I cannot judge the quality. Everything else has been fine, hopefully the neon is too.”
Dear Mike,Thank you for taking the time to rate NeonChamp with 4 stars! We truly appreciate your feedback. We understand your point regarding review inquiries, and we apologize for any inconvenience caused. Your satisfaction is our top priority, and we assure you that we are continuously working towards improving our processes.
We're glad to hear that everything else has been going well so far, and we hope that the neon you receive meets your expectations. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you once again for choosing NeonChamp!
Best regards,
Neon Champ Support Team
“The customer service is great they immediately get back to you and assist with any concerns you have!!!
The sign was pretty awesome I love it!
The price was affordable which was a plus! More affordable than alot of other neon sites I've browsed online!!
I'm impressed will Def order more and I recommend!!”
Thank you so much, Shannon, for your amazing 4-star rating of NeonChamp! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service. Our team always aims to provide prompt assistance and address any concerns our valued customers may have. We're glad to know that you love the awesome sign you purchased and found our prices affordable. It's fantastic to hear that we offer better affordability compared to other neon sites you've explored. Your recommendation means a lot to us, and we can't wait to serve you again in the future.
“I had complained that this company sent my someone else's sign. It did ruin Christmas--- and I wondered whether they would do anything in response? Well--
They responded, and made me another sign and sent it to me at no additional cost. The corrected sign was exactly as represented--and the packaging was extremely sturdy, which is good because it came all the way from India, where it was custom made.
I still took off 1 star because they are more "optimistic" about delivery timing. I barely got the incorrect sign by Christmas. (And it WAS the wrong sign...)
The replacement sign took another 3+ weeks. Still, they did correct their mistake with absolutely no question once they realized what had happened. So they should replace my single star with this revised review. Thanks for your help.”
Dear [Reviewer],Thank you so much for taking the time to rate NeonChamp with four stars. We greatly appreciate your support and loyalty as our customer.
We sincerely apologize for the inconvenience caused by the initial mix-up with your order, and we fully understand how it must have affected your Christmas. We deeply regret any disappointment caused. However, we are thrilled to hear that our team promptly responded to your concern and provided you with a replacement sign, completely free of charge.
It is fantastic to know that the corrected sign was exactly as represented and the sturdy packaging ensured its safe journey from India to your doorstep. We are committed to delivering the highest quality products and impeccable customer service, so your satisfaction means a lot to us.
Regarding the delivery timing, we understand your frustration, and we sincerely apologize for any delays experienced. We strive to improve our delivery estimates and appreciate your feedback on this matter.
Once again, we are grateful for your understanding and for revising your review to reflect our efforts to rectify the situation swiftly. Your revised review is greatly valued, and we hope to serve you even better in the future.
Thank you for your continued trust and patronage.
Best regards,
Neon Champ
Dear Batbara ,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
“Very happy with the end product. It took some back and forth to get it right but the people I talked to were always good and responsive. A slight negative--with almost every communication I talked to a different person, which could get confusing. Also, whoever was doing their mockups was not the best designer: not the best attention to detail, and I had to keep pointing out how the mockup did not match the logo I sent them. However, their prices were the best of all the companies I called, and for a little extra direction on my part, it was worth it. I would highly recommend NeonChamp.”
Hello Dwann,
Thank you for sharing your expirence about us, we will share this with our Design team and we regret for any inconvinence caused durign the digital mockup sent. We hope that you love our product as we belive in 100% customer satisfaction.
Regards
Neonchamp
“The sign was amazing! It wasn't perfect but it was pretty well made! They really packaged it up so it took a awhile to get it out but that just means it arrived safely. The lights are super cool and we are excited to put it up!”
Hello Amanda,
Thank you for taking your time to write about us, we are glad that you liked the sign however we are sorry to hear that it was not meeting your expectations. Please share us the issue on the email we have sent you and we would be more then happy to get it resolved for you.
Regards
Neonchamp
Hello Veronica,
Thank you for sharing your experience with us and writing about us, we have checked the proof image that you had done while placing the order and we can see it in orange color. Please email us on cs@neonchamp.com with your order number and we will be glad to assist you with it.
Regards
Neonchamp
“REALLY REALLY love the sign. It looks great and the color was better than I expected. It was a hassle to get the product shipped quickly but it came when promised and the quality seems great so far!”
Dear Madeleine,Thank you so much for taking the time to give NeonChamp a 4-star rating! We truly appreciate your support and feedback.
We're thrilled to hear that you REALLY REALLY love the sign and that it exceeded your expectations in terms of color. Our team constantly strives to deliver products that not only meet but also exceed customer expectations.
We apologize for any inconvenience you may have faced with the shipping process, but we're glad to hear that the product arrived on time as promised. Rest assured, we continuously work on improving our shipping procedures to ensure a hassle-free experience for our valued customers like you.
Lastly, we're delighted to hear that you find the quality of our product great. Quality is something we take great pride in, and it's fantastic to know that it has met your satisfaction.
Once again, thank you for your wonderful review, and we hope you continue to enjoy your NeonChamp sign. Should you have any questions or need any assistance in the future, please don't hesitate to reach out to us.
Best regards,
NeonChamp Customer Support
“Product was awesome only thing is I thought it would be bigger but it works so im grateful & the 3 prong outlet doesn't fit my daughters room plug outlet, i had to buy an adapter. But overall worth it. Thanks NeonChamp. It said it would take 2-3 weeks and only took a week.”
Hello Savoy,
Thank you for the review, we are glad that you liked it, for the size all our sizes are in Inches. We apologize for the Adaptor and we thank you for bringing this to our notice, also we try to deliver it as soon as possible however we have to keep a standard time which we have as 2-3 weeks.
Neonchamp
“Easy to order, easy navigation and online support, very good product options to choose from. Product arrived quickly - sooner than quoted and during Christmas rush. It came in two packages (1. Sign; 2. Power), but in one delivery. Both boxes were very well packaged and taped. It took a bit of time and effort to remove many staples from sign box. Would suggest a more user friendly way to package.
The product was exactly as ordered and it worked as advertised. This was a gift and everyone was impressed with it. Hoping it will last and bring enjoyment for a long time. Well done!”
Hi C Withrow,
Thank you so much for this lovely review, we are glad that you loved your product. We assure that nothing will happen to your sign as it is made of the best quality material. you can always reach out to us in case you face any issues as we are bound to assist our customers.
Regards
Neonchamp.
