Let us start with the positives. I gave my order to my friend as a gift and he absolutely loved it. He shared a video on Facebook and it received a lot of praise, so thank you for your excellment craftsmanship. The way it was packaged to ship from India to get to my home in Virginia could not have been wrapped any safer unless it came in a metal container. It took me quite a while to get to the actual sign because of all the layers of packaging. Great job. So let us discuss what happened after the purchase. It clearly stated in the email and on the website that it would be shipped in 4-5 days. I purchased it on April 18th. When I received no tracking information after 2 weeks, I called customer service on April 29th and they told me it was supposed to arrive on May 6th. Not only did it not arrive then, it was not shipped until May 13th, almost a month after purchase. I had called up a second time before it was shipped to ask why it was not sent out yet, and I received no answers. The website is also misleading, with calling yourselves NeonChamp, USA, you would think you are from the United States. The first time I realized your company was based in India was the email I received on May 13th saying it was being shipped. So, in a nutshell, buying on April 18th for a shipment to go out in 4-5 days, for a gift that I needed on May 4th is reasonable to surmise that I would have my gift in time, right? I am quite happy with the end product because my friend is happy, but being misled by your company is not good customer service. I am giving you a 4 out of 5 because of the product which probably deserves a 5 out of 5, but the customer service and misleading marketing would be a 1 out of 5. You guys need to do better by your customers. Another friend saw the video my friend posted with your sign and she wanted one too, but I had to tell her the truth about the customer service. I gave her your website though and left the decision for her to make.