Hey Laura Hewgley,
Greetings from NeonChamp!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
NeonChamp
“The product looked amazing and turned out how the reference was. The only issue was that when it arrived the item only flashes and does not go into the solid light option. I am still waiting on support to find a fix for the issue.”
Hi Cody Bishop,
Thanks very much for your balanced and fair review of NeonChamp. I’m glad you felt our quality and service were well done.
Also regards to issues with the sign we have sent you an email reading the same so please check your email and share us the requested information with us and we will be more than happy to assist you.
Please let us know if we can help you further.
Best Wishes
NeonChamp
“Absolutely LOVE my sign that I purchased for my business. Would have been 5 stars, but there were a couple things that kept it from it...1. The cord is black, would look aesthetically better in either clear or white.
2. The power supply cord does not fit snuggly so it keeps coming out.
Other than those minor issues everything is great.”
Hi Lois Cook,
Thanks very much for your balanced and fair review of Canvas Champ. I’m glad you felt our quality and service were well done. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.
For product-related complaints/suggestions please write us at cs@neonchmp.com and we will be more than happy to assist you.
Best Wishes
NeonChamp
