I had complained that this company sent my someone else's sign. It did ruin Christmas--- and I wondered whether they would do anything in response? Well-- They responded, and made me another sign and sent it to me at no additional cost. The corrected sign was exactly as represented--and the packaging was extremely sturdy, which is good because it came all the way from India, where it was custom made. I still took off 1 star because they are more "optimistic" about delivery timing. I barely got the incorrect sign by Christmas. (And it WAS the wrong sign...) The replacement sign took another 3+ weeks. Still, they did correct their mistake with absolutely no question once they realized what had happened. So they should replace my single star with this revised review. Thanks for your help.