Absolutely terrible custmer service, production time, response time (i.e. received one response ten days after my first email), requested to cancel and was ignored, placed order on 9/5 and was initially supposed to arrive 9/15 .... it is now 9/30 and I still have not received my order. HA! And apparently I still have to pay for this order despite no longer needing it (this order was a special order for a client of mine that had verbiage I can not use in my own line of business i.e. Neon Sign was specific to their brand name, etc.). I mean .. the list goes on. This is not a trustworthy company. I feel that perhaps I will never receive my order despite paying for it and I am actually concerned that this is not a real company at all. As far as I am concerned this is a scam and an illegal company. DO NOT TRUST THIS COMPANY!!!