Dear Scott,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Hello Nancy,
We apologize for any inconvenience, please check your email from order@neonchamp.com we had send you the order number also as we see your package has been shipped out on 4th August by Fedex and currently is in transit.
Regards
Neonchamp
“I would never again buy anything from this company- they promised a date that was never a reality and their shipping process was a complete disaster- don’t be tempted- stay away. You’ve been warned.”
Hi,
We are extremely sorry for the inconvinence caused, we understand that it was delayed. We always believe in providing quality product to our customers. As we see we have refunded certain amount of the order value back to the original mode of payment. Please accept our apologies in this.
“I’m extremely disappointed. I ordered may 9, with an expected delivery for May 18. It is now may 24th and I just received shipping information. I reached out twice to the company to receive an idea when my item would arrive. I need it June 3 and now the package has stopped due to “operational error”. Probably won’t have my item on time as now that I have received shipping it is coming from India.”
Hello Danielle,
Thank you for writing to us, we have checked and found that your package has been shipped and arriving to you on 31st May 2023. We are a Multinational Company with a presence in various countries so orders can be shipped from any country. We apologize for the delay in delivery and assure you that we will ensure this type of delay doesn't happen again.
Neonchamp
Hi,
We apologize for the inconvenience caused and have sent you an email requesting the images/videos of the defect, we as a business strongly believe in 100% customer satisfaction. Please reply back to your email so we can assist you further.
Neonchamp.
Hello jenica,
As we can see you placed the order on 13th April and we have dispatched it on April 19th. I believe you were been informed while placing the order that estimated delivery is 12th May. We assure you that Neon will be delivered on time.
Regards
Neonchamp
“You advertise sales and free items immediately after a customer purchases a sign and do not allow the offer to extend to them. I reached out twice and "Hank" was rude. He told me not to email more than once because it creates more work and told me I can buy the free item if I wanted to. Um?”
Dear Reviewer,Thank you for taking the time to share your recent experience with NeonChamp. We truly appreciate your feedback and apologize for any inconvenience you encountered.
We understand that the advertisement of sales and free items immediately after your purchase, without allowing you to benefit from those offers, was frustrating. Similarly, we apologize for any unpleasant interactions you had with our representative, Hank. His response was not reflective of our customer service standards, and we are addressing this matter internally.
At NeonChamp, we strive to provide excellent customer service, and it is disappointing to hear that we fell short of your expectations. We genuinely want to make things right, and we kindly ask for your assistance in helping us improve.
May we ask for your suggestions on how we can rectify the situation and enhance your future experience with us? Your input will greatly assist us in implementing changes that will ensure a more satisfactory experience for our valued customers.
Thank you once again for bringing this matter to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
NeonChamp Customer Support
“Poor quality! The sign light up for 3 days and one of the Letter is death. Contact customer service show them the picture and they make it’s such a process to get a replacement.
Will not recommend this company.
Pay more for a quality product and service.”
Dear Customer,
Greetings from NeonChamp!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
NeonChamp
Hey Kyle Malone,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
NeonChamp
