I’ve only given 1 star because it doesn’t give the option to give none. I placed an order on 13th November for a Christmas gift. I received my order just over two weeks ago. I unwrapped it to check it only to find that I’d been sent a USA power cord. I live in UK. I immediately contacted them via live chat. I was asked to send photos, which I did, and they confirmed I had been sent the wrong one and would get the correct one sent out. Up to now I’ve had nothing. In the meantime I realised that the wall hanging kit that I paid £12 extra for, was missing. I contacted them again 3 days ago, again via live chat. The operator was taking 8-10 minutes to reply to my queries. After over an hour of random replies, I was given an email address and told to contact them. I tried to call, it rang about 3 times then cut me off saying that the operator was busy. I then sent an email to the given address. I explained what the issues were. I get an email back saying ‘if you have any issues or queries please reach out’. No correspondence to the issues whatsoever. So that also was a complete waste of time. So not only can I not plug it in to test it, I won’t even be able to hang it on the wall. I’ve no idea whether I am going to be able to give this gift to my husband on Christmas morning in a working state. I wouldn’t recommend this company to anyone after my very poor experience.