I have not had a good experience with Neon Champ. My sign took much longer to be delivered than I was told. When it arrived, the power adapter and remote/rf adapter did not work. Through testing with other power adapters I had on hand (that make the sing work), I knew that the power adapter was certainly to blame but that the remote and RF adapter also were likely faulty. I was still required to do a video after having sent photos. They did send me a power adapter that arrived around a week later. The new power adapter did work, but the remote and RF adapter still were not working. After letting them know that it was still not working, I was told to make ANOTHER video for proof. After sending that, they told me to go to the store to get a new battery to test, even though I knew it was not the battery. After getting a new battery tonight, it still did not work. I am now waiting on hearing back about the next hoops I will have to jump through in order to receive what I paid for. At this point, I am 6 weeks after placing my order that I was told would be to me in 2-3 weeks. I have had a project for our business on hold because of the extensive delays. I will update this review and score if they follow through and fix it to my satisfaction, but right now, I am not able to recommend the company.