Dear Lisa,Thank you so much for your fantastic 4-star rating of NeonChamp! We are thrilled to hear that you had a great experience with our customer service and that our product met your expectations. We greatly appreciate your loyalty as a customer and your valuable feedback.
We strive to provide excellent customer service, and it's always satisfying to know that our efforts have made a positive impact on your experience. If there is anything else we can do to further enhance your satisfaction, please don't hesitate to reach out to us.
Once again, thank you for choosing NeonChamp. We value your patronage and look forward to serving you in the future.
Best regards,
Neon Champ Support Team
“NeonChamp not only makes amazing signs, but from order dateto delivery date was extremely fast. The shipments are packaged securely & there was communication to include video of finished product sent, upon shipment.
I have placed multiple orders with Neon Champ & will refer them, highly.”
Dear Julieann,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you are satisfied with our products and services.
NeonChamp not only makes amazing signs, but we also take pride in our lightning-fast order processing and delivery times. We ensure that every shipment is securely packaged to guarantee a safe arrival. Additionally, it brings us great joy to keep our customers informed throughout the process, and we're glad that you appreciated receiving a video of the finished product upon shipment.
Your loyalty means the world to us, Julieann. We truly appreciate your continued support and trust in our brand. Please don't hesitate to reach out if you ever need any assistance or have any questions. We are always here to serve you and provide the best experience possible.
Thank you once again for your kind words and for being an incredible customer. We look forward to serving you again and will continue to strive for excellence!
Best regards,
Neon Champ Support Team
Dear Bill,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you were pleasantly surprised by your order and that it exceeded your expectations. Your kind words mean a lot to our team. We are delighted to know that our product was well worth the money for you, and we appreciate your intention to order from us again. Your continued support is truly valued.
Thank you again for taking the time to share your positive experience. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I recreated the design of a vintage DC area department store sign especially for this project, that NeonChamp executed the design perfectly! I mounted the sign to its own custom-made backboard, which I then hung on the wall. It spends many evenings lit up in its full glory! Very nicely done!”
Dear Neil,Thank you so much for giving NeonChamp a 5-star rating! We are thrilled to hear that you are enjoying the design we created for your vintage DC area department store sign. It was an absolute pleasure for us to execute the design to perfection and bring your vision to life.
We pride ourselves on our attention to detail and ensuring that each project is executed with utmost precision. We are glad that you appreciate the effort we put into mounting the sign onto its custom-made backboard and hanging it on your wall. We hope it adds a touch of nostalgia and beauty to your space.
It warms our hearts to know that your sign spends many evenings lit up, radiating its full glory. It is moments like these that inspire us to continue delivering excellent craftsmanship to all our valued customers.
Thank you once again for your positive feedback and for choosing NeonChamp. We look forward to serving you again in the future if you ever need our expertise.
Best regards,
Neon Champ Support Team
Dear ROBERT,Thank you so much for giving NeonChamp a brilliant five-star rating! We greatly appreciate your feedback and are thrilled to hear that you had an amazing experience with our service. Your recommendation means a lot to us!
We look forward to serving you again in the future and providing you with the same level of excellence that you've come to expect from NeonChamp. If you ever need any assistance or have any questions, please don't hesitate to reach out.
Thank you once again for your support and for choosing NeonChamp!
Best regards,
NeonChamp Customer Support Team
“Customer service was great! I would recommend Carson! Once you have your verbage and font picked out, you get a design sent to you for approval. I got my sign in about a week!”
Dear Harmony,Thank you so much for giving NeonChamp a 5-star rating! We greatly appreciate your support and taking the time to share your positive experience with us.
We are thrilled to hear that you found our customer service to be great, and we are especially grateful for your recommendation of Carson. Our team always strives to provide excellent service, and it's wonderful to know that we met your expectations.
Additionally, we are glad to hear that you were pleased with the design process. We firmly believe in delivering high-quality designs that our customers love, and we are delighted that you found the design approval easy and straightforward.
Finally, we are pleased to hear that your sign arrived promptly within a week. We always aim to deliver our products efficiently, ensuring our customers receive their orders in a timely manner.
Once again, thank you for your generous feedback and for choosing NeonChamp. We truly value your support and recommendation. If you have any further questions or need assistance, please feel free to reach out to us. We're here to help!
Best regards,
Neon Champ Support Team
“Okay... I was honestly quite skeptical about this outfit. I had read a BUNCH of bad reviews about terrible experiences so I went in expecting the worst. But they are by far the cheapest game around... sooo.. I gave them a shot. Lo and behold, I'm quite happy with my neon sign!
I started with a design that was a bit intricate and a bit too large for what I needed and had some sticker shock at the first price. But they were still cheaper than anywhere else going off those same specs.
Cautious, I reached out to see if I could get them down to a sane price and they asked me what my budget was and they came back with something close. Meanwhile, I sent them a simpler design and asked for a smaller size, still, gave them a new price that I was aiming for and they came in under the new price! (My timing might have been really good because there was a site-wide discount the day I was negotiating. They gave me a discount code but it was for some random minor holiday so I get the impression that they have deals all the time.)
The point is, that they will work with you to make it work within your expectations. They gave me a good deal for a sign that was MUCH more reasonable than the first quote they sent me.
The outfit is in India, so if you think you're getting something made in your country, you're not (unless you're in India).
A few days after I submitted the payment, I was starting to worry because my sign was in "Production" for a number of days so I contacted support. A human picked up and said they'd expedite my order. A couple of days after that, I received a cool video showing my sign working perfectly at the shop in India. So cool to see that! Then they packaged it up (really well packaged, actually!) and sent it via FedEx for free... and I watched the tracking for the following few days as it made its way from India to the US to my door. Crazy times we live in.
Long story short, my experience was VERY positive. I love the sign and I'd give these guys a shot.
Price: 5 stars
Quality: 4 stars
Support: 5 stars
They exceeded my expectations by quite a bit vs the bad reviews. Maybe I got lucky, but for me, it was worth the risk because of the ultimate price they gave me.
[This is an honest review. I wasn't paid for this and I'm not associated with the company in any way. I did click on their "leave a review" link from an email but they sent that email even before I got my sign and I wanted to wait to see how it all turned out.]”
Dear Jackson,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your support and taking the time to share your experience with us. We are thrilled to hear that you were pleasantly surprised by the quality and affordability of our neon sign.
We understand your initial skepticism considering the negative reviews you came across, but we're glad that we were able to exceed your expectations. Our team is always committed to working with customers to ensure their satisfaction, and we're glad we could provide you with a sign that not only met your needs but also fit within your budget.
We apologize for any delay in the production process, but we're glad our customer support team was able to expedite your order and keep you updated throughout the process. We take great pride in our packaging and shipping standards, so we're happy to hear that your sign arrived safely and in excellent condition.
Thank you once again for your positive feedback, and we're glad you love your neon sign. We greatly appreciate your trust and giving us a chance to prove ourselves. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
NeonChamp
“We ordered the sign for a Birthday gift. The product took a while to ship, but it was coming from far away and once we got it, we were very happy. This is a great item, it came as described and as we ordered it with some specifics and all were met. Overall a great experience and a job well done.”
Dear Matthew,Thank you so much for your glowing 5-star review of NeonChamp! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
We are delighted to hear that the NeonChamp sign you ordered for a Birthday gift met all your expectations, despite the extended shipping time due to the distance. We understand that waiting can be challenging, but we are glad it was worth it in the end.
Your satisfaction is our top priority, and we strive to ensure that our products are of the highest quality and match your specific requirements. It brings us immense joy to know that the sign you received came as described and fulfilled all the specifics you requested.
Thank you once again for choosing our product. We are thrilled to have provided you with a great experience and a job well done. Should you have any further inquiries or need assistance in the future, please do not hesitate to reach out to us. We are always here to help.
Warm regards,
NeonChamp
“Was so excited about my custom sign for my business launch, but despite providing ample time according to their shipping guidelines, the order was delayed past my launch date and they could not provide any sort of guess as to when it would arrive. When I found a short-term alternative and asked if they could confirm a later shipping date a full week after promised, they still could provide no guarantee and gave no explanation. Don't waste your time or money, this seems like a scam!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Ordered a custom LED "neon" sign, 2 feet x 2 feet. It was a gift for my son and it came out looking fantastic. At first they seemed a little pushy caling me to get me to place an order but they worked with me to make multiple changes by email until it was just right. It arrived faster than expected, was extremely well packaged and in great shape. My son loved the sign. Would definitely order from them again if the need arises.”
Dear [Reviewer],Thank you for your glowing 5-star rating of NeonChamp! We are thrilled to hear that the custom LED "neon" sign you ordered for your son turned out fantastic. It brings us immense joy to know that we were able to contribute to making your son's gift truly special.
We apologize if we seemed a bit pushy initially but are glad that we had the opportunity to work with you and make multiple changes until the sign was just right. Your satisfaction is our top priority, and we appreciate your patience throughout the process.
Furthermore, we are delighted to hear that the sign arrived faster than expected and was well packaged. We take pride in ensuring the safe and timely delivery of our products.
Thank you once again for choosing NeonChamp, and we would be honored to serve you again in the future if the need arises. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.
Best regards,
NeonChamp Customer Support
“the only reason I'm leaving one star is because I couldn't not leave zero. This company gave me a "guaranteed" arrival date but because my schedule changed, I reached out for a status update, just incase it might arrive earlier. I was told it would be here by the end of the week. It was not. when i tried to get further information about why this happened, i got the worst customer service and they refused to let me speak to a supervisor. they sent me an email "cc-ing" the supervisor to reach out, never happened. i chatted again, got the same. then I get an email with the video of my sign and i ask wtf. they tried to cancel my order since i wasn't happy. no i wanted a partial refund since their info on the "end of the week" date didn't happen, i had to purchase a temporary sign at a last-minute price, which could have been avoided had they not given me that "end of the week" date. I ask several times for this, they finally agreed to a partial refund (which did not cover the last min cost of the other sign but i was real tired of dealing with them). this was 5 days after the video of my sign being made and working and i still had not recieved any kind of shipping notification, which i have asked for 3 times as of right now and have not heard anything. worst customer service ever. do not recommend. go to neonsignsnow.com instead. very comparable prices, way better customer service and actually received everything 2 weeks earlier than they guaranteed.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Thank you so much for taking the time to review NeonChamp and for giving us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you love the sign so much. We apologize for any inconvenience caused by the delayed delivery, as it took around 3 weeks to arrive. However, we are glad that it ultimately reached you and that you are satisfied with the product. Your support means a lot to us, and we hope to serve you even better in the future. Thank you again for choosing NeonChamp!
“I have not had a good experience with Neon Champ. My sign took much longer to be delivered than I was told. When it arrived, the power adapter and remote/rf adapter did not work. Through testing with other power adapters I had on hand (that make the sing work), I knew that the power adapter was certainly to blame but that the remote and RF adapter also were likely faulty. I was still required to do a video after having sent photos. They did send me a power adapter that arrived around a week later. The new power adapter did work, but the remote and RF adapter still were not working. After letting them know that it was still not working, I was told to make ANOTHER video for proof. After sending that, they told me to go to the store to get a new battery to test, even though I knew it was not the battery. After getting a new battery tonight, it still did not work. I am now waiting on hearing back about the next hoops I will have to jump through in order to receive what I paid for.
At this point, I am 6 weeks after placing my order that I was told would be to me in 2-3 weeks. I have had a project for our business on hold because of the extensive delays. I will update this review and score if they follow through and fix it to my satisfaction, but right now, I am not able to recommend the company.”
Dear [Reviewer],Thank you for taking the time to share your experience with us regarding your Neon Champ order. We sincerely appreciate your feedback and apologize for the inconvenience and delays you have experienced.
We understand that the delayed delivery, as well as the issues with the power adapter, remote, and RF adapter, have been frustrating for you. We apologize for any inconvenience caused by the multiple requests for videos and the suggestion to test the battery.
Rest assured, we genuinely want to resolve this matter to your satisfaction. We assure you that your feedback will be shared with the relevant team members to address these issues and prevent future occurrences.
In order to make things better and rectify the situation for you, we would like to understand the specific problems you are facing in more detail. May we kindly request you to provide us with the best contact information to discuss your concerns further? We would like to ensure that we take the necessary steps to address your issues promptly.
Once again, we apologize for the delays and the inconvenience caused to your business project. We value your feedback and are committed to resolving this matter for you in a satisfactory manner.
Thank you for your understanding and patience. We look forward to hearing from you soon.
Kind regards,
Neon Champ Support Team
“Ordered a neon light, took a while to come in but understand that. Mounted and plugged it in to learn it wouldn't come on. Troubleshooting pointed to the power box (plug) contacted them by phone and chat from the website only to be told I have to send an email. After emailing, the response was to basically troubleshoot it on video ensuring all comments could be seen, changing batteries, etc... the power box itself has a light on it that shows if there is power, did not come on. I decided to just buy a $20 power box to replace the one that came with it. Light works good, customer service sucks.”
Dear Kenneth,Thank you so much for taking the time to share your feedback about NeonChamp. We greatly appreciate your kind words and are thrilled to hear that you are happy with our service.
At NeonChamp, we strive to provide the best experience possible for our customers, and we're glad to know that we have succeeded in making you happy. Your satisfaction is our top priority, and it's rewarding to receive such positive feedback.
If there's anything else we can do to assist you or if you have any questions or concerns, please don't hesitate to reach out. Our dedicated team is always here to help.
Thanks again for choosing NeonChamp!
Warm regards,
Neon Champ Support Team
Dear [Reviewer],Thank you so much for taking the time to review NeonChamp and giving us a fantastic 4-star rating! We truly appreciate your feedback and support.
We are delighted to hear that our product exceeded your expectations and that you found it nicely sized and affordable. We always strive to provide our customers with high-quality products that offer great value for money.
We're thrilled that you love our NeonChamp! Your satisfaction is our top priority, and we will continue to work hard to ensure that our products meet your expectations.
Thank you once again for your kind words and for choosing NeonChamp. We look forward to serving you in the future!
Best regards,
Neon Champ Support Team
“Well they don't tell you it takes a week or 2 to produce... I am now 6 days into the "Free 5-7 day" shipping that is after the production and it is stuck in India somewhere where they make them. We will see if it arrives.”
Dear Craig,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Alyssa,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Justin,Thank you so much for your stellar 5-star rating of NeonChamp! We appreciate your kind words and are thrilled to hear that the sign came out awesome, exactly as you wanted. Our team takes great pride in providing excellent packaging to ensure that your order arrives in perfect condition.
Your positive feedback means the world to us. We hope to have the pleasure of serving you again in the future.
Best regards,
Neon Champ Support Team
Dear Mia,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Leonardo,Thank you so much for taking the time to give NeonChamp a 5-star rating! We greatly appreciate your generous feedback and are thrilled to hear that you found our app to be perfection. It is our utmost pleasure to provide you with a flawless experience and we are glad that we have met your expectations.
Thank you once again for your kind words and for choosing NeonChamp. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!
Best regards,
Neon Champ Support Team
