Dear Leonardo,Thank you so much for taking the time to give NeonChamp a 5-star rating! We greatly appreciate your generous feedback and are thrilled to hear that you found our app to be perfection. It is our utmost pleasure to provide you with a flawless experience and we are glad that we have met your expectations.
Thank you once again for your kind words and for choosing NeonChamp. If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!
Best regards,
Neon Champ Support Team
“I think review inquiries should be sent after the item has been delivered. As I do not have the item yet, I cannot judge the quality. Everything else has been fine, hopefully the neon is too.”
Dear Mike,Thank you for taking the time to rate NeonChamp with 4 stars! We truly appreciate your feedback. We understand your point regarding review inquiries, and we apologize for any inconvenience caused. Your satisfaction is our top priority, and we assure you that we are continuously working towards improving our processes.
We're glad to hear that everything else has been going well so far, and we hope that the neon you receive meets your expectations. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Thank you once again for choosing NeonChamp!
Best regards,
Neon Champ Support Team
“The customer service is great they immediately get back to you and assist with any concerns you have!!!
The sign was pretty awesome I love it!
The price was affordable which was a plus! More affordable than alot of other neon sites I've browsed online!!
I'm impressed will Def order more and I recommend!!”
Thank you so much, Shannon, for your amazing 4-star rating of NeonChamp! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service. Our team always aims to provide prompt assistance and address any concerns our valued customers may have. We're glad to know that you love the awesome sign you purchased and found our prices affordable. It's fantastic to hear that we offer better affordability compared to other neon sites you've explored. Your recommendation means a lot to us, and we can't wait to serve you again in the future.
“Couldn’t be happier with the communication, the execution of my logo design into the neon, the speed of the service and quality of the product. A+++. Thank you so much. I am over the moon. Love my sign!!!”
Dear Lauren,Thank you so much for giving NeonChamp a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you are extremely satisfied with the communication, execution of your logo design, speed of our service, and the quality of the neon product. It's customers like you who make our job so rewarding.
We couldn't be happier to know that you are over the moon and love your sign! Your satisfaction is our top priority, and we are proud to have delivered a product that meets your expectations.
Once again, thank you for your amazing review and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“The products this business makes are of excellent quality! I love the remote control; the sign comes with a variety of settings, it's easy to install even if you don't order the mounting kit, and the cord is as invisible as it could be. The packaging was done with utmost care, and considering it was made from scratch, it arrived in a very timely manner. Even though it is LED (which, in the end is more durable and longer-lasting) it truly glows like neon. You could fool any one. Very pleased with the product and would definitely order again.”
Dear Anna,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you are incredibly satisfied with our product. The quality of our items is of utmost importance to us, and we are glad that you appreciate it. We are especially pleased to hear that you love the remote control and the variety of settings that come with the sign.
We also appreciate your positive feedback on the ease of installation, even without the mounting kit, and the invisible cord. Our team strives to ensure that our products are user-friendly and visually appealing, so it is great to know that we have succeeded in meeting your expectations.
Furthermore, we take pride in our careful packaging and efficient delivery. It is always our aim to provide timely shipping, and we are delighted that you received your order in a timely manner despite it being made from scratch.
Lastly, we are thrilled that our LED sign truly glows like neon and that it could fool anyone. It brings us joy to know that you are pleased with the product and that you would consider ordering from us again.
Thank you once again for your kind words and your support. We greatly value your satisfaction and look forward to serving you in the future.
Best regards,
Neon Champ Support Team
Dear David,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“NEONCHAMP has one of the best customer service groups. The last sign we purchased had been broken in half during shipping. Althought NEONCHAMP offered to replace the sign, we needed it quickly. NEONCHAMP quickly provided replacement LED and parts so we could repair the sign ourselves. Hats off to them.”
Dear WAYNE,Thank you so much for giving NeonChamp a stellar 5-star rating! We appreciate your kind words and are thrilled to hear that you are satisfied with our services.
At NeonChamp, we pride ourselves on providing exceptional customer service, and it fills us with pride to know that our efforts did not go unnoticed. As you mentioned, our dedicated team promptly assisted you with the broken sign by offering a replacement. However, understanding your urgency, we swiftly provided you with the necessary LED and parts to repair the sign on your own. We understand how important it is to meet your needs, and we are glad we could help.
We truly value your loyalty as a customer, and we are grateful for your continued support. If you ever need any assistance in the future, please do not hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing NeonChamp and for your wonderful review. We look forward to serving you again soon.
Warm regards,
Dear ,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Thank you, Douglas, for choosing NeonChamp and giving us a stellar 5-star rating! We're thrilled to hear that you found our product fantastic for its price and appreciated the quick turnaround and great communication. Your satisfaction is our top priority, and we're delighted that you had such a positive experience with us. You can continue to place your orders with utmost confidence, as we strive to maintain our top-notch service. Thank you again for your support, and we look forward to serving you again soon!
“I loved how easy you could create an item that you wanted. I got one for my best friend's birthday and she ended up getting an led sign so she said return it, and I'll gift her something else. Well ended up not being able to return the sign because it was a custom piece but can't even get store credit and be able to return a sign I bought now I'm stuck with sign that I don't need and no money back!!!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never received electronics. Fought with company over email for weeks. Put up with blatant lies. Company based in India not Canada. Company sells faulty, fire hazard products and sometimes doesn't ship at all. Company then lies to PayPal to avoid having to refund undelivered and/or faulty merchandise. Fraud report has been filed.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@Canvaschamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Brenda,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Actual sign is amazing!! Plug from sign to a/c adapter is junk. Will not make a good connection causing it to go on and off. Had to flex connection a bit to make it stay on, now it doesn’t work at all.”
Dear Joel,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Got my sign and the power block and hanging kit shipped in different packages which i found out by myself because neon Camp was supposed to email me but they didn’t email me the information or the video of my sign working I got that email AFTER I got my sign. My remote wasn’t in the package and was missing,then I emailed the same email I emailed from before and it wasn’t active it wouldn’t let me email that support email at all.And all customer support said was to email that not working email this was Melvin’s only solution to my problem which didn’t help me at all. Long story short I got bored and wanted to see if that email worked again so I sent a email yesterday and the email is now letting me send it emails again to find out Neon Champ haven’t shipped my remote every time Ive had to figure out something about my order I had to ask them because they didn’t send the info any seller should be sending right after they ship your order also you should actually send all the stuff you say your product contains. Don’t bother with the remote I just had to order it off Amazon, pretty crazy when it should come with the sign. Huge hassle and head ache. Never buying from Neon Champ again.”
Dear Benjamin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Christa,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that our sign was the perfect statement piece you were hoping for. It's fantastic to know that it successfully launched your Coffee Shop and made a remarkable impact. We couldn't be more delighted to have played a part in your success.
Once again, thank you for choosing NeonChamp. We look forward to continuing to serve you with our top-notch products and excellent customer service.
Warm regards,
Neon Champ Support Team
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never shipped the electronics. When I asked for a refund they refused. When I went through paypal disputes the company managed to scam paypal as well by providing tracking for half the item which did ship, and not the half which didn't.
I asked the company for a cancellation or refund about 12 times and they continually refused.
Product also apparently catches fire, which is why I wanted to return it.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“First sign didn’t work, second sign took a long time for replacement. I was not able to use the sign because the event past. They offered me a $10 credit. Should have been more.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jeff,Thank you so much for your glowing 5-star review of NeonChamp! We're thrilled to hear that you had an outstanding experience with us.
We truly appreciate your kind words about our excellent communication, fast delivery, and most importantly, that you are loving your new neon sign! Customer satisfaction is our top priority, and we're delighted to know that we met your expectations.
We hope your neon sign brings joy and adds a vibrant touch wherever it is displayed. If you ever need any further assistance or have any questions, feel free to reach out.
Once again, thank you for choosing NeonChamp and taking the time to share your feedback. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I ordered a neon light from this company, I chose there darker purple. First thing I noticed when turning it on, it clearly wasn't purple. It's obviously bright pink. I was told that the neon light is purple as that's the colour when it's off which is just absurd. When ordering a neon light you're picking the colour when it's on not off. And there digitally created colour for the sign doesn't match the colour of my sign at all. They should provide actual images of the sign they're selling to avoid this issue. I called the office for days as it's easier to speak over the phone rather than email, no one answered the phone. Terrible customer service, would not recommend.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
