“Very poor workmanship. It appears as if a grade school child cut glue sticks up to make the sign. Wires hangs all over and company refuses to do anything about it”
Dear Taylor,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
Thank you so much for your wonderful 5-star review of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you are satisfied with both our product and service. Your support means the world to us!
If you ever need anything in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Neon Champ Support Team
“No notification of delays for delivery. Delivery finally shipped a week and a half after the event. Customer service very slow to respond and unable to provide timely updates regarding my delays or inquiries about cancelation. When I finally heard back from customer service, I was informed they would be unable to cancel my order and recieved a less than satisfactory 10% refund for the delays. I will not be ordering from Neon Champ in the future.”
Dear Brittney ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I encountered an issue with my neon sign less than a year after purchase in which it stopped lighting up altogether. I reached out to NeonChamp for assistance and they walked me through troubleshooting, including sending them a video of what was (or wasn't) happening. After going back and forth through the steps via email, they determined it was the power supply itself and shipped a new one out. Very happy that the sign is back up and working again. My thanks go out to Harper and the Customer support team.”
Dear Melanie,Thank you so much for your fantastic 5-star rating of NeonChamp! We really appreciate your support and are thrilled to hear that you are satisfied with your purchase.
Additionally, we want to extend our gratitude for sharing your experience with our customer support team. We strive to provide the best assistance possible, and we are delighted that we were able to help you resolve the issue with your neon sign. Our team, especially Harper, is dedicated to ensuring that our customers have a positive experience, and we are thrilled that we could achieve that for you.
Once again, thank you for your kind words and for choosing NeonChamp. If you need any further assistance or have any other questions, please do not hesitate to reach out. We are here to help!
Best regards,
Neon Champ Support Team
“I ordered for a special occasion and the product arrived very late, with no warning or indication of any delay so that I could prepare in other ways. I had to reach out to them for any information.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“10/10.
Order this custom sign for our business, quality and craftsmanship was great, especially for the price! Very few imperfections which were cleaned easily.
Shipping was fast, delivered to NB, Canada for free.
Highly recommend NeonChamp for their service!”
Thank you, Matt, for your amazing 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's great to know that the custom sign you ordered for your business exceeded your expectations in terms of quality and craftsmanship. We take pride in offering top-notch products at affordable prices, so we're glad you found it worthwhile! Our team also pays close attention to detail, which is why there were very few imperfections that were easily cleaned. Additionally, we aim to provide speedy and efficient shipping, so we're delighted that your order reached NB, Canada without any extra charges. Thank you once again for recommending NeonChamp. We look forward to serving you again in the future! 10/10.
Dear Cody ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM THESE F***ERS ARE SCAMMERS. On their map it shows they are here in the USA but that is a scam. I looked it up on google maps and their business is DEFINITELY NOT located in the USA. I’ve been waiting for my sign for over 1 month. I only get automatic responses via email from customer support. I spent almost $400 with these Indian scammers and i guarantee i will never receive my sign. THIS COMPANY IS A SCAM”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Sandra, Thank you so much for giving NeonChamp a 5-star rating! We sincerely appreciate your support and feedback. We're thrilled to hear that you love the quality of our products and the ability to bring your imagination to life.
At NeonChamp, we strive to provide our customers with the best possible experience, and your kind words truly motivate us to keep pushing the boundaries of creativity.
Once again, thank you for your amazing review. We look forward to serving you again in the future and helping you create whatever you envision!
Best regards,
Neon Champ Support Team
“Was a little concerned after reading some reviews but wow what amazing value and quality for money. Complete custom made light ordered and delivered in 3 weeks. I messaged a couple of times and got same day replies letting me know how far along the order was. Packaging was exceptional, took me 25 mins to get it opened and unwrapped. Much much bigger than expected but thank you for such a high quality low cost additional to my kitchen! Would 100% recommend and will defo use again, just be mindful that shipping was 5 days as advertised (3-5 days) but it took over 2 weeks to make.”
Dear White,Thank you so much for your amazing 5-star rating of NeonChamp! We greatly appreciate your kind words and are delighted to hear that you found our product to be of such great value and quality.
We understand that reading reviews can sometimes create concerns, but we are thrilled that we were able to exceed your expectations with our complete custom-made light. Our team takes great pride in providing excellent customer service, and we are glad to hear that our prompt responses and order updates were helpful to you.
We also appreciate your feedback on the packaging and apologize for any inconvenience caused by the extensive unwrapping process. Rest assured, we strive to ensure that our products are protected during transit and your satisfaction is our top priority.
We are pleased to know that the size of the light exceeded your expectations and that it has made a high-quality and low-cost addition to your kitchen. Your recommendation means a lot to us, and we assure you that we will continue to uphold our standards for excellence in our future endeavors.
Please note that we are constantly working to improve our shipping process, and we appreciate your patience while we completed your order within the specified time frame. Your understanding is truly valued, and we thank you for choosing NeonChamp.
Once again, we are grateful for your support and look forward to serving you again in the future.
Best regards,
Neon Champ Support Team
“Ordered sign it arrived looked good, however the word Drunk lights up like Drunle, customer service said it was my fault for picking the font that i did, they also claimed they sent me a proof of the sign before and after order was placed, no such proof was recieved , if you like to waste your money buy from this company they offered to remake my sign in a different font then quickly changed their minds and offered me 10% off instead , an absolute joke of a company”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Absolutely terrible custmer service, production time, response time (i.e. received one response ten days after my first email), requested to cancel and was ignored, placed order on 9/5 and was initially supposed to arrive 9/15 .... it is now 9/30 and I still have not received my order. HA! And apparently I still have to pay for this order despite no longer needing it (this order was a special order for a client of mine that had verbiage I can not use in my own line of business i.e. Neon Sign was specific to their brand name, etc.). I mean .. the list goes on. This is not a trustworthy company. I feel that perhaps I will never receive my order despite paying for it and I am actually concerned that this is not a real company at all. As far as I am concerned this is a scam and an illegal company.
DO NOT TRUST THIS COMPANY!!!”
Dear Tess,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jennifer ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“If I could give a 0 star review I would. I have ordered over 2 weeks ago and submitted a query as I had not received any correspondence. Order says 7-day turnaround so I queried this. Would be ok if they at least provided tracking or answered me, but no response! Save your money and go elsewhere. Pay the extra for better service because the service here is not great. Will be posting this review on bridal forums, google and anything else to warn others and will be disputing with my bank.
.”
Dear Caroline,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com.au to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“My orders Nc172529087455 and nc172489519491 were placed on 8/28 and 9/2 and I am still waiting and I can not reach any person that will help me, I did a chat, emails and all emails are auto generated, during one chat I was assured I would have my items by 9/25 in time for my event, I've called multiple times and call times out and goes to voice mail. I am very disappointed with your service and still no signs”
Dear Kathleen,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Sign appears to be nice, however i am unable to because i did not get the other half of the power cord. I also did not get my mounting hardware that i ordered. I am trying to contavt customer service but now been on hold for just over 10 minutes and counting..... i hope they will eventually answer the phone and help make this right.”
Dear Tim,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“I ordered on 5th sept and I paid with my card and it said it was unsuccessful. I then used PayPal with same card details and it went through. I noticed the following day both payments went out. I have been told on online chat 2 times that someone will reply to my emails within 24hours and I’m still waiting to hear anything. Apparently it’s been sent to the ‘concerns team’ 5 days ago. Terrible customer service”
Dear Lynn,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Alexander,
We apologize for the delay. The packages via FedEx tracking numbers 410096083082 & 410096083071 are on its way so you can track them on the website of the FedEx.
Warm regards,
Neon Champ Support Team
