Thank you so much for your fantastic 5-star review of NeonChamp! We truly appreciate your support and are thrilled to hear that your order came out better than expected. We strive to exceed our customers' expectations, and your feedback has truly made our day. Thank you for choosing NeonChamp, and we look forward to serving you again in the future.
“The light functions just fine, great brightness and illuminance however the tropical green color is not a digital photo realistic representation of the actual color. That particular color looks more teal blue then green online however in reality it is a flat true green color. I would advise if your looking to purchasing that color thinking it will look teal, do not buy that color.”
Dear [Reviewer],Thank you so much for taking the time to provide us with your valuable feedback on NeonChamp! We really appreciate it.
We're thrilled to hear that you enjoyed your experience with us, particularly the quick and friendly customer service. Our team works hard to ensure that every customer feels valued and attended to promptly. It's great to know that our efforts have made you happy!
We understand your concern about the limited customization options in the app, as we continuously strive to enhance our features and meet our customers' needs. Rest assured, we have taken note of your suggestion and will pass it along to our development team. We'll do our best to introduce more customization options in the future updates.
Should you need any assistance or have any other suggestions, please do not hesitate to reach out to us. Our dedicated support team is always here to help and make your experience even better.
Thank you once again for your incredible feedback! We value your support and hope to have the opportunity to serve you again in the future.
Warm regards,
NeonChamp Customer Support
Dear [Reviewer],Thank you so much for taking the time to share your feedback on NeonChamp. We truly appreciate your support and are thrilled to hear that you are enjoying your experience with our app.
At NeonChamp, our team is constantly striving to deliver a top-notch product that meets our customers' expectations. We are glad that you found our features intuitive and user-friendly. This is something we take great pride in, as we believe that a seamless user experience is essential in making our customers happy.
We understand that there might be a few areas where we can improve, and we assure you that we are committed to enhancing any aspects that fall short of perfection. Your feedback is invaluable to us, and we will definitely take your suggestions into consideration as we continue to develop and refine our app.
If you ever need any assistance or have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and ensure that you have the best possible experience with NeonChamp.
Thanks again for your feedback and for being a valued member of our community!
Warm regards,
NeonChamp Team
“I had complained that this company sent my someone else's sign. It did ruin Christmas--- and I wondered whether they would do anything in response? Well--
They responded, and made me another sign and sent it to me at no additional cost. The corrected sign was exactly as represented--and the packaging was extremely sturdy, which is good because it came all the way from India, where it was custom made.
I still took off 1 star because they are more "optimistic" about delivery timing. I barely got the incorrect sign by Christmas. (And it WAS the wrong sign...)
The replacement sign took another 3+ weeks. Still, they did correct their mistake with absolutely no question once they realized what had happened. So they should replace my single star with this revised review. Thanks for your help.”
Dear [Reviewer],Thank you so much for taking the time to rate NeonChamp with four stars. We greatly appreciate your support and loyalty as our customer.
We sincerely apologize for the inconvenience caused by the initial mix-up with your order, and we fully understand how it must have affected your Christmas. We deeply regret any disappointment caused. However, we are thrilled to hear that our team promptly responded to your concern and provided you with a replacement sign, completely free of charge.
It is fantastic to know that the corrected sign was exactly as represented and the sturdy packaging ensured its safe journey from India to your doorstep. We are committed to delivering the highest quality products and impeccable customer service, so your satisfaction means a lot to us.
Regarding the delivery timing, we understand your frustration, and we sincerely apologize for any delays experienced. We strive to improve our delivery estimates and appreciate your feedback on this matter.
Once again, we are grateful for your understanding and for revising your review to reflect our efforts to rectify the situation swiftly. Your revised review is greatly valued, and we hope to serve you even better in the future.
Thank you for your continued trust and patronage.
Best regards,
Neon Champ
Dear Batbara ,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
“Bought for my granddaughter. She loves it. It was missing a piece( the cover on the tittle. They have sent a replacement piece. I do not know how it fit. My Daughter has not let me know. This is an interesting piece of wall art.”
Dear Sherry,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
Dear Keri,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
“Easy checkout. they provided updates with a video during the custom creation. product was wonderful when recieved. wires are a bit bulky, but works wonderful. mounting to the wall was easy.”
Dear Customer,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Posted 3 months ago
Dear Customer,
We apologize for your recent website experience. We have processed the refund as you have shared all the details in the email so we request you to update your review.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear John, Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you were very impressed with our services. We're especially glad that you loved the custom NC State Wolf head we created for you. It brings us great joy to exceed your expectations.
Thanks once again for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
“Looks great !! The customer service was amazing very responsive to my concerns. Definitely a returning customer. They also send a status update with video of my product !”
Thank you, Alazah, for giving NeonChamp a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're glad to know that you found our customer service to be amazing and responsive to your concerns. We look forward to serving you again as a returning customer. Also, we're delighted that you enjoyed the status update with a video of your product. Thank you for choosing NeonChamp!
Dear Annie,Thank you so much for the amazing 5-star rating you gave NeonChamp! We truly appreciate your kind words and feedback. We are thrilled to hear that you were very pleased with our communication, product, and fast delivery.
It brings us immense joy to know that your parents loved their gift. Making our customers happy is always our top priority, and your satisfaction means a lot to us. Should you ever need anything in the future, please don't hesitate to reach out.
Thank you once again for your support and for choosing NeonChamp!
Warm regards,
NeonChamp
“I recently purchased a fantastic sign as a Christmas present for my husband Don who has his own triathlon and multisport team B-Fit Racers. Absolutely perfect!
Lots of modes and brightness functions to choose from. NeonChamp provided detailed proofs and once made sent a video showing me the sign prior to delivery.
My husband was absolutely thrilled with this and he's had so many comments from his team, fellow athletes and friends.
Thank you NeonChamp for a job well done.”
Dear Andrea,Thank you so much for your glowing 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase.
We were delighted to provide you with a fantastic sign for your husband Don's Christmas present. It's wonderful to know that the sign was absolutely perfect and that it has received numerous compliments from his team, fellow athletes, and friends.
We take pride in offering a wide range of modes and brightness functions for you to choose from, and we're glad that you found them to be satisfactory. Additionally, providing detailed proofs and a video of the sign before delivery is just one of the ways we strive to exceed our customers' expectations.
Once again, we want to express our gratitude for your kind words and for choosing NeonChamp. We are thrilled to have been able to contribute to your husband's enjoyment and satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you, and wishing you all the best!
Warm regards,
NeonChamp Team
“My sign doesn’t work. The “team” is reviewing the request video I had to make showing it didn’t work for the last 4 week days, and 1 weekend day and I have yet to hear resolution, but keep receiving emails to buy more or write a review. I’ll try the video here too a response would be nice.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Leslie,Thank you so much for your outstanding 5-star rating of NeonChamp! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with us.
Your kind words and appreciation mean a lot to us. We pride ourselves in offering unique products that live up to our customers' expectations. We're thrilled to hear that your NeonChamp looks great and was exactly as pictured.
Moreover, we're happy that our competitive pricing allowed you to make the most economical purchase on the internet. We strive to provide the best value for our customers.
Additionally, we take pride in our careful packaging to ensure that your order arrives safely and in immaculate condition.
Thank you once again for choosing NeonChamp and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
NeonChamp
Dear [Reviewer],Thank you so much for the amazing 5-star rating of NeonChamp! We are thrilled to hear that your custom neon sign turned out great. Our team takes pride in delivering top-notch quality products, and we are delighted that you appreciate the attention to detail we put into creating your sign.
We understand the importance of ensuring customer satisfaction, which is why we go the extra mile to provide a video preview of your product before shipment. We believe that this allows our customers to have a better understanding of their final product and adds an extra layer of trust and transparency.
Once again, thank you for your kind words and trust in us. We look forward to serving you again in the future!
Warm regards,
NeonChamp Customer Support
Dear [Reviewer],Thank you so much for taking the time to rate NeonChamp with a fabulous 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience.
We strive to deliver excellence from the moment you place your order until the product reaches your door, and we're delighted that you found our product well made and exactly as described on your order. Our team takes great care in packaging to ensure that your item arrives in pristine condition, and we're glad to hear that it prevented any damage during shipping.
Once again, thank you for your kind words and for choosing NeonChamp. We're here to assist you should you need anything else in the future!
Best regards,
NeonChamp
“Ordered on Dec. 8 with a "arrive by Christmas guarantee", which is why I chose this company. My sign was supposed to be here on the 21st- it's now the 29th and my order is still showing "in production". Customer service reps have been anything but helpful. I still don't have my sign.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter “i,” which is not a dot on the finished product. When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.
I requested they make me what I ordered as I ordered it or cancel and refund. They said that wasn’t possible because I “approved the shipment” after they falsely claimed that there would be a 50% charge to cancel even though that is not in their Terms and Conditions. https://www.neonchamp.com/ They also have claimed “We have shipped the order with your confirmation and the order is already in transit so we cannot do anything now. Carson +1 404- 445-7864,” but even as of this writing, I have received no tracking information.”
Dear Mark,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your incredible 5-star rating of NeonChamp! We truly appreciate your kind words, and we're thrilled that we were able to resolve any concerns you had initially. Our utmost goal is to ensure perfection, and we're delighted that we achieved it in your case. If you ever need any further assistance or have any other questions, please feel free to reach out. Thank you again for choosing NeonChamp!
