“Can someone please respond to me? I have emailed, sent a Facebook message and tried calling. I paid for my order and have not received an order confirmation. I have called and a representative advised there was no order placed and that I need to pay again which I am not doing. The money has cleared out of my account. Give me my money back”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I'm super happy with the way my custom logo sign turned out! I would purchase again from them and recommend them to other businesses or creator who want something special to enhance their branding.”
Dear [Reviewer],Thank you so much for leaving us a glowing 5-star review! We greatly appreciate your feedback and we're thrilled to hear that you're super happy with the way your custom logo sign turned out. It's fantastic to know that we were able to meet your expectations and deliver a product that enhances your branding.
We take pride in creating unique and special pieces for businesses and creators like you, and your recommendation means a lot to us. We're glad that you had a positive experience with us, and we would be more than happy to assist you again in the future.
Once again, thank you for choosing NeonChamp. We truly value your support and recommendation.
Best regards,
NeonChamp
Dear Thomas,Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your kind feedback and are thrilled to hear that you found our product to have excellent quality and superior packaging. Your satisfaction is our utmost priority, and we will absolutely take your suggestion into consideration regarding the ability to change colors via remote. We are committed to continuously improving our product, and your valuable input helps us achieve that goal.
Thank you once again for your support and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
“The power supply that was provided with the sign caught on fire when I plugged it in. They did send a new one. The sign itself was very impressive and well made.”
Dear Jeffery,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The team here has been great, however my sign is stuck in transient. This is a special sign for us to launch our holiday activation. I've gotten no where with FEDEX. Very unfortunate as we were very excited to have this neon sign for our holiday activation”
Dear Jeremy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your fantastic 5-star rating and review of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you're extremely satisfied with our product. Providing top-notch quality is our utmost priority, and we're glad that we met your expectations. We're honored that you would consider buying from us again. Additionally, we agree wholeheartedly that the remote is an absolute must-have! Thank you again for your support, and we look forward to serving you again in the future.
“I couldn't even make an order ($700) without issue. I had to talk t 3 separate people who couldn't find my inquiry even though I had been working with them for 10 days over email. They just kept telling me to pay using a sketchy link. They say their based in Toronto but over the phone I was told India by one person, USA by another and lastly Toronto. This is a scam. Not to mention they called me every single day since I opened my inquiry to make me pay.”
Dear Ellie,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“COMPLETELY SATISFIED!
Have no regrets about my purchase from NeonChamp. We were looking to redo a wall in our Student Room at church. Wanted to purchase a sign with our motto "You Belong Here". I thought a custom neon sign would have been outside of our budget, and it certainly was from several *other* custom neon sign websites. But Neonchamp provided the size sign we needed squarely within our budget. (in fact, was much cheaper than any other online option I found)
Customer service and communication with the company was terrific -- sent pictures and a video of our sign before it shipped, showing how to hang it, power it, and control the sign lighting functions.
The shipping took a little time (came from India), but was well-packaged and had no issues upon arrival. Installation was a breeze too.
The sign looks clean, well-made, and WOW is the thing bright. Good thing we can adjust the brightness level!
Thank you NeonChamp for helping a small-town church brighten up a boring space!”
Thank you so much, Luke, for your incredible 5-star rating of NeonChamp! We are thrilled to hear that you are completely satisfied with your purchase. Your review truly warms our hearts.We are honored to have been able to provide you with a custom neon sign that perfectly fits your budget and exceeds your expectations. We understand the importance of creating a welcoming and inspiring space, and we are delighted that we could help your church accomplish that with our "You Belong Here" sign.
We take great pride in our customer service, and we are thrilled to hear that our team provided you with excellent communication throughout the process. We always strive to go above and beyond for our customers, and we're glad to know that we were able to showcase the sign's features and provide guidance on installation.
Though the shipping may have taken a little time due to its origin from India, we assure you that we take utmost care in packaging our products to ensure they arrive in perfect condition. We are delighted that the installation process was a breeze for you.
It brings us immense joy to know that the sign looks clean, well-made, and, most importantly, that it brightens up the space beautifully. We understand the importance of adjustable brightness levels, and we're glad that it suits your needs perfectly.
Thank you, Luke, for choosing NeonChamp and allowing us to play a small part in brightening up your church's student room. We appreciate your support and are grateful for your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks
NeonChamp
Dear Claire, Thank you so much for your 5-star rating of NeonChamp! We truly appreciate your feedback and are thrilled to hear that it was exactly what you wanted! It's always our goal to provide our customers with top-notch experiences, and we're delighted that we could exceed your expectations.
Thank you once again for choosing NeonChamp, and we look forward to serving you again in the future!
Best regards,
NeonChamp
Dear Travis,Thank you so much for awarding NeonChamp with a fabulous 5-star rating! We appreciate your kind words and are thrilled to hear that you are completely satisfied with your sign. It means the world to us to know that you are truly happy with your purchase.
We are particularly glad to hear that our communication met your expectations. Providing excellent customer service is our top priority, and we're thrilled that our team was able to assist you effectively throughout the process. Additionally, we're delighted that your sign arrived earlier than anticipated. We always strive to deliver in a timely manner and exceed our customers' expectations, and we're glad this was the case for you.
Once again, thank you for taking the time to share your positive experience with us. Your satisfaction drives us to do even better. We truly value you as our customer and look forward to serving you again in the future.
Warmest regards,
NeonChamp
“What a MESS - VERY UNPROFESSIONAL - the two items I ordered came separately - separately from the cords and the remote. Fed ex returned the cords for some reason. I called Neon Champ and said it was urgent that I got them replaced as i was using them for or an upcoming trade show. They said someone would call me to sort it out.
I called twice and still n ever got a reply. They said they don’t over night items. They have 300 orders a day - I said at this moment the 299 orders are unimportant to me. I had to spend 85$ to get the plugs required and a replacement remote to get the one to work.”
Dear Philip,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I requested a custom LED sign and it was so easy to work with this team. Turn around was incredibly quick and the shipping was flawless. Will use again. Thank you!”
Dear Melanie,Thank you so much for your outstanding 5-star rating of NeonChamp! We are thrilled to hear that you had a seamless experience while requesting a custom LED sign. Our team values your satisfaction and it brings us joy to know that we were able to provide excellent service throughout the process.
We pride ourselves on offering quick turnaround times and ensuring flawless shipping for our valued customers like you. Your kind words encourage us to keep up the great work! We look forward to serving you again in the future.
Once again, thank you for choosing NeonChamp and for taking the time to share your positive experience with us. We truly appreciate your support!
Warm regards,
NeonChamp
“NeonChamp did a great job with the neon sign for our wedding! Carefully crafted, carefully shipped for an on-time arrival. The company was in touch with us with a video preview using our new sign of how to turn it on and what it looks like. It was easy to hang and our guests loved it!”
Dear [Reviewer's Name],Thank you so much for your amazing 5-star rating of NeonChamp! We are thrilled to hear that you had a fantastic experience with us and that our neon sign added a special touch to your wedding.
We take great pride in carefully crafting and shipping our products to ensure they arrive on time and in perfect condition. Our team's priority is to provide excellent customer service, and we are glad to hear that you appreciated our video preview, which helped you easily turn on the sign and visualize its stunning glow.
It brings us immense joy to know that your guests loved the neon sign. Your satisfaction is our utmost reward, and we are grateful for your support and positive feedback.
Once again, thank you for choosing NeonChamp for your special day. We look forward to serving you again in the future.
Warmest regards,
NeonChamp
Thank you so much for your fantastic 5-star review of NeonChamp! We greatly appreciate your kind words and are thrilled to hear that your wife absolutely loved the light. Her happiness and satisfaction mean everything to us. If there is anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing NeonChamp!
Dear Reviewer's, Thank you so much for taking the time to share your feedback on NeonChamp! We greatly appreciate it and we are thrilled to hear that you had a positive experience with our service.
At NeonChamp, our top priority is customer satisfaction, so we are glad to know that we have been able to meet your expectations. We constantly strive to provide a high-quality experience to all our valued customers, and it's extremely encouraging to hear that we are doing things right.
Please know that our dedicated team is always here to assist you with any questions or concerns you may have. Feel free to reach out to us anytime, and we will be more than happy to help you in any way we can.
Once again, we appreciate your kind words and thank you for choosing NeonChamp. We look forward to serving you with excellence in the future!
Best regards,
NeonChamp Team
Thank you so much for your fantastic 5-star rating of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you found the ordering process super easy and enjoyed updates throughout the entire process. Hearing that you couldn't be happier with your neon signage makes us filled with joy! We aim to deliver perfection, and it's delightful to know that we've met your expectations. Thank you again for your support, and we look forward to serving you again in the future!
“We ordered a new light for our office window. It arrived promptly and we are delighted. Great people to do business with and a great service from them.
The neon sign looks great, thank you.”
Dear Quilliam,Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your kind feedback and are thrilled to hear that you are delighted with your new office window light.
At NeonChamp, we strive to provide excellent service and deliver our products promptly. It warms our hearts to know that we were able to meet your expectations.
We're glad you found us great to do business with, and we hope to serve you again in the future. Once again, thank you for choosing NeonChamp, and enjoy the fabulous look of your neon sign!
Best regards,
NeonChamp
“This neon sign is a Christmas present, so it has yet to be hung in its spot on the wall of our sports bar. However, the process of designing and ordering the neon sign was made easy by your excellent website. But perhaps the best (and unexpected) feature of the ordering process was the video you sent of the finished product lit up and working with all its accessories. So even before the package is opened I know what a great product I have received. And coming from overseas, the delivery took a bit longer but there was no hurry for the product. And the shipping was free and the price was great! Thank you for your amazing neon sign produce.”
Dear James,Thank you so much for your incredible 5-star rating of NeonChamp! We are thrilled that you had a seamless experience designing and ordering your neon sign through our website. The video we sent of the finished product lit up and working was indeed an added bonus, and we're glad it allowed you to appreciate the quality of your purchase even before unveiling it. We understand that international delivery may have taken a bit longer, but we're pleased to hear that it was worth the wait for such a fantastic neon sign. Additionally, we're happy that our free shipping and great pricing made your experience even more satisfying. Thank you again for choosing our products, and we hope your neon sign becomes the perfect addition to your sports bar. Cheers!
Warm regards,
NeonChamp
“Nice work they did, on a custom sign they made for me > great customer service> they always communicated with me, and let me know how things were coming along with my order!”
Dear Salvador,Thank you so much for your exceptional 5-star rating of NeonChamp! We are truly grateful for your support and thrilled to hear that you had a great experience with us.
We appreciate your kind words regarding the custom sign we made for you. Our team takes great pride in their craft and your satisfaction is always our top priority. We're delighted that our customer service exceeded your expectations and that we were able to keep you informed throughout the entire process.
Once again, thank you for choosing NeonChamp. We hope to have the opportunity to serve you again in the future!
Best regards,
NeonChamp
