“Do not order from this company. First, the sign took nearly a month to get to me. I had to contact their deplorable customer service several times. When the sign arrived, it was not what I wanted. It did not match the proof (the words are very far apart). When I contacted the company again via email (because the chat function leads you nowhere, except to email their customer service), they told me that the sign matched the proof and have offered no resolution. Even writing this review, their questions aren't honest. You cannot select live chat and email. I tried calling but they didn't answer after 20 minutes on hold. Absolutely do not use this company. I doubt they will even publish this review.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Anthony,Thank you so much for your glowing five-star review of NeonChamp! We truly appreciate your feedback and are thrilled to hear that you just received it today. We're glad to know that it has made your pool room even more special. Your satisfaction is our top priority, and we're absolutely delighted that you love it. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“Just arrived today. Easy to set up and it works great. Love the remote, it has many options. Much brighter in person. This sign makes my billiard room. Definitely recommend.”
Thank you so much, Anthony, for the fantastic 5-star rating you gave NeonChamp! We really appreciate your positive feedback and we're thrilled to hear that you just received it today and found it easy to set up. We're glad to hear that it's working great and that you love the remote with its various options. It's wonderful to know that the sign is even brighter in person and that it has transformed your billiard room. Thank you for recommending it!
“Worst experience....falsely advertised! Spent good money for granddaughter's bday and it still hasn't showed up!! Would never recommend! Complete JOKE!! 0 OUT OF 5 STARS”
Dear Big Rich Clark
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Our sign turned out exactly what we wanted. The plastic is thick and stable. The packaging was incredibly strong and custom to the sign. 10/10 would recommend”
Thank you so much, Melinda, for giving NeonChamp a 5-star rating! We truly appreciate your kind words and are thrilled to hear that your sign turned out exactly as desired. The fact that you found the plastic to be thick and stable is fantastic feedback. We pride ourselves on delivering high-quality products to our customers.Additionally, we are glad that you were impressed with our strong and custom packaging. Ensuring that our products are protected during transit is a top priority for us. Your satisfaction is incredibly important to us, and receiving a perfect score of 10/10 from you is truly gratifying.
Thank you again for recommending NeonChamp. We are honored to have earned your confidence and will continue striving to provide exceptional products and services. If you ever need assistance in the future, please don't hesitate to reach out.
“Long story short, prior to ordering from NeonChamp I double checked if the sign would work with my low voltage system for my backyard lights, in which my system met the requirements. I was not told this would void the warranty of the sign. I paid over $500 for a sign that only lasted 9 months (paid extra to ensure it was outdoor compatible for Canadian winters). After the sign not being used much over the winter months, I turned on the sign the following spring to notice, one the light is no longer the colour we picked which was pink (colour changed to white) and one of the letters no longer works. NeonChamp were quick to dismiss any responsibility and told us because we hardwired the system that it voided the warranty. We were not told this when I enquired prior to ordering. We will be taking legal action as I have the communication from their staff.
Please do not order from this company as they take no responsibility of the poor quality of the signs they manufacture.”
Dear Mr Mistry
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Apparently my order was canceled and I was never even sent an email letting me
know I needed to resubmit. Had I not logged in to check status I would have never known. When asking why I wasn’t notified with an email. Customer service said they did not have the “facility” to do so…whatever that means. Bummer. Was looking forward to order.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Richard,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Let us start with the positives. I gave my order to my friend as a gift and he absolutely loved it. He shared a video on Facebook and it received a lot of praise, so thank you for your excellment craftsmanship. The way it was packaged to ship from India to get to my home in Virginia could not have been wrapped any safer unless it came in a metal container. It took me quite a while to get to the actual sign because of all the layers of packaging. Great job.
So let us discuss what happened after the purchase. It clearly stated in the email and on the website that it would be shipped in 4-5 days. I purchased it on April 18th. When I received no tracking information after 2 weeks, I called customer service on April 29th and they told me it was supposed to arrive on May 6th. Not only did it not arrive then, it was not shipped until May 13th, almost a month after purchase. I had called up a second time before it was shipped to ask why it was not sent out yet, and I received no answers. The website is also misleading, with calling yourselves NeonChamp, USA, you would think you are from the United States. The first time I realized your company was based in India was the email I received on May 13th saying it was being shipped. So, in a nutshell, buying on April 18th for a shipment to go out in 4-5 days, for a gift that I needed on May 4th is reasonable to surmise that I would have my gift in time, right? I am quite happy with the end product because my friend is happy, but being misled by your company is not good customer service. I am giving you a 4 out of 5 because of the product which probably deserves a 5 out of 5, but the customer service and misleading marketing would be a 1 out of 5. You guys need to do better by your customers. Another friend saw the video my friend posted with your sign and she wanted one too, but I had to tell her the truth about the customer service. I gave her your website though and left the decision for her to make.”
Dear ALAN,Thank you so much for taking the time to rate NeonChamp with 4 stars. We appreciate your positive feedback regarding the excellent craftsmanship of our product. It's always a pleasure when our customers are happy with their purchases and share their experience with others.
We apologize for any inconvenience caused by the delayed shipping and the lack of timely updates on tracking information. We understand that this was frustrating for you, especially considering the gift was needed by a specific date. We are sincerely sorry for any miscommunication or confusion caused by our website's branding, as we have a presence in both the United States and India.
Your feedback is incredibly valuable to us, and we are determined to improve our customer service and ensure more accurate communication in the future. We appreciate you bringing these issues to our attention.
We are thrilled to hear that your friend loved the sign and that another person showed interest in our products. We hope that, despite the customer service issues, your friend may still consider making a purchase in the future.
Once again, thank you for your 4-star rating and for giving us the opportunity to address your concerns. If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
NeonChamp Team
“Total waste of time.
Offered to make a sign for an OUTRAGEOUS price.
Literally 4x any other bid.
Was told that three times as they continued to contact me repeatedly.
Finally they offered to "match any price."
I am happy with where I'm buying from, but send them the quote.
Then, they asked for the actual quote I'm working from currently, but that didn't satisfy them.
They then asked, and initially I wanted to refuse and wash my hands of them, for the materials and kind of lighting.
I was up front and told them I knew what they were doing, fishing for excuses to go back on their "guarantee to match any price" and told them I would be posting reviews regarding this company BEFORE I got their refusal to honor.
Because I knew this was coming.
I also told them their "product" was inferior to what I was already buying, and their material was not better.
I sent the info requested.
I got this in return.
Thank you for sharing the details. We believe you have found a great deal with high-quality materials. Unfortunately, we are unable to match the offered price as it falls below our cost. We appreciate your interest in our products and hope you find satisfaction in the chosen alternative.
Best Regards,
Neon Champ
So yes, they at least admitted the other products and quotes were better materials and yes - dishonestly refused to honor their word.
They are also importing these from India and China - so they will take forever (well over two months) to get here if you are lucky.
Add to that the high chance they will be stopped in customs and taxes and tariffs added you will have to pay for and...
Just stay away, literally EVERY company I got quotes from online and on Amazon (I contacted sellers directly) were superior.”
Hi there,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your inquiry.
Our goal is to provide high-quality neon signs at competitive prices, and we strive to offer the best possible service to our customers. We understand your frustration regarding our price match guarantee. However, without the necessary details of the competing offer, such as the company's name, quote, and specifications, we were unable to verify and match the price you mentioned.
Our team requested this information to ensure a fair and accurate comparison. When we received the information, it became clear that the quoted price you found was for a product significantly smaller than the one you requested from us. As a result, matching the price would have resulted in a cost that falls below our production expenses. We genuinely appreciate your understanding in this matter and are glad you found a deal that suits your needs.
Regarding our production and shipping process, we partner with reputable manufacturers both locally and internationally to ensure the highest standards of quality and timely delivery. While import times and customs can occasionally cause delays, we always strive to keep our customers informed and satisfied.
We regret that we could not meet your expectations this time. Your feedback is invaluable, and we will use it to improve our services. We hope you are happy with your final purchase and would welcome the opportunity to assist you in the future.
Best Regards,
Neon Champ
“I ordered my sign on April 12 & it just arrived today, May 22nd. On top of it taking a very long time to arrive, now that it has arrived it is broken. Super disappointing!”
Dear Meghan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Thank you so much, Amy, for the fabulous 5-star rating of NeonChamp! We truly appreciate your support and feedback. We're thrilled to hear that your purchase turned out amazing and that you're very happy with it. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing NeonChamp!
Dear Michelle,Thank you so much for your amazing 5-star rating of NeonChamp! We truly appreciate your support and positive feedback. We are thrilled to hear that you love our sign and that it's serving your REAL Women's ministry. It's heartwarming to see how it aligns perfectly with your core values and mission - Relationship, Encouragement, Accountability, and Laughter. We're glad it's been a big hit!
Once again, thank you for your kind words and for choosing NeonChamp. We are honored to be a part of your Women's ministry.
Best regards,
Neon Champ Support Team
Dear Ciera,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Thank you, Dru, for your fantastic 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you had a positive experience with our service. It's great to know that you found it easy to order and that the gift looks amazing. Hearing that the recipient loved the gift makes us incredibly happy! Thank you again for your kind words and for choosing NeonChamp.
“Eyyy aún no he recibido mi diseño me urge saber cuando lo tendré en mis manos porque según ustedes ya fue entregado pero no he recibido nada. Me ayudan con esto porfavor”
Dear Jazmin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Easily the best bang for your buck, quality was great and so was the color. The sign was super bright and honestly couldn't have been happier with how it came out.”
Dear Lily,Thank you so much for leaving a 5-star rating for NeonChamp! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. It's wonderful to know that you found our product to be easily the best bang for your buck and were impressed with the great quality and color. We're especially glad that the sign turned out super bright, exceeding your expectations.
Your feedback truly means a lot to us, and we couldn't be happier to have made you a satisfied customer. If you ever need anything else or have any further inquiries, please don't hesitate to reach out. We're here to ensure your experience with NeonChamp remains exceptional.
Thanks again for choosing NeonChamp!
Warm regards,
Neon Champ Support Team
“Really smooth ordering process. They were willing to go back and forth with me a few times to get the design just right. Great price. Delivered in the time quoted.”
Thank you so much, Karol, for your fantastic 5-star rating of NeonChamp! We appreciate your kind words and are thrilled to hear that you had a really smooth ordering process. Our team is always dedicated to ensuring that our customers get the design just right, and we're glad we could go back and forth with you until perfection was achieved. Furthermore, we're delighted that you found our prices great and that your order was delivered within the quoted time. We truly value your satisfaction and hope to serve you again soon!
“Absolutely PERFECT neon for my new shop!
I was sort of on the fence and nervous about ordering online because I wasn't sure this would be a real company, BUT IT IS!!! Not only did they support me through the entire process, but they were easy to communicate with, sent me updates (including photos of my piece they were creating) and it came packaged with the UTMOST of protection -- they even sent the hardware in a seperate box so as not to damage the neon.
I absolutely love my neon and will order from them again in the future!”
Thank you Sara for your 5-star rating of NeonChamp! We're thrilled to hear that our neon was absolutely perfect for your new shop. We understand your initial concerns about ordering online, but we take pride in being a reliable and genuine company. We're always here to support you throughout the entire process and ensure clear communication. Your satisfaction is our top priority. We appreciate your kind words about our packaging, and we're glad you loved your neon. We look forward to serving you again in the future. Thank you for choosing NeonChamp!
Thank you so much, Katrina, for your stellar 5-star rating of NeonChamp! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with us. We take pride in providing top-notch service and delivering high-quality signs. We're glad to know that your sign arrived promptly and looks amazing. We're grateful for your support and look forward to assisting you again in the future.
