NeonChamp Reviews

Name: NeonChamp
Address: 752, Winer Industrial Way, Lawrenceville
Rating: 3.92

3.9 Rating 444 Reviews

72 %

of reviewers recommend NeonChamp

About NeonChamp:

Welcome To NeonChamp! We are the makers behind cool custom neon signs catching everybody's attention in the USA! NeonChamp, primarily located in the USA, a team of creative enthusiasts is dedicated to designing high-quality neon signs that are not just pretty but also very pocket friendly. You can customize your own neon signs and use them for offices, homes, cafes, weddings, and other special occasions. We strive hard to provide only the best quality signs that are energy-efficient, durable, and, most importantly, easy to handle and install!

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NeonChamp 5 star review on 17th December 2025

146

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after 20 days they are saying that order is still in production”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please know that the package is shipped via FedEx tracking number 770001652359 Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I'm still waiting on my order!!”

Helpful Report

Posted 1 year ago

Dear Terry, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. The order is shipped via FedEx tracking number 418966413024 Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“We ordered a sign for Neon Champ. We have not received it yet. I sent an email requesting a change and never received a response. I called about the change and was told that the sign was already in progress. Two weeks later, we still do not have the sign and there has been no communication about the delay.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“horrible. placed my order a month ago and didn’t receive any communication about it so i messaged customer service and they said there’s a huge backlog and they have no idea when mine will be ready. no eta.”

Helpful Report

Posted 1 year ago

Dear Allison, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“These people ARE Major SCAMMERS, DO NOT BUY ANYTHING FROM TGIS WEBSITE. THEY WILL NOT REFUND YOU OT EVEN LISTEN TO YOU WHEN YOU ASK FOR A REFUND. SPENT OVER $298.85 AND WILL NOT PICK UP CALLS OR ANYTHING. IM SO 😡 UPSET. IM GOING TO FILE A LAWSUIT, PEPS WHO LOST MONEY SHOW TO AS WELL!”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Great product at first. I liked it so much I ordered a second. But my first sign stopped working after about a year. I contacted customer support, and after about 10 back and forth emails, requiring me to send numerous videos, and then telling me the videos were not good enough... and asking for more. I realized it would be way faster and easier to just order a new power adapter on amazon for $12. AKA... just hope it doesn't break. Their customer service is poor.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Sign came in a secure package ,and looks amazing!! Everything works and set up was very simple!! We will be ordering more from NeonChamp.”

NeonChamp 5 star review on 22nd October 2024

Helpful Report

Posted 1 year ago

Dear Ron, Thank you so much for your fantastic 5-star review of NeonChamp! We're thrilled to hear that your sign arrived securely and looks amazing. It's great to know that everything is functioning perfectly and that the setup was a breeze. Your positive feedback means a lot to us! We're excited to support you on your future orders and can't wait to help you create more amazing signs. If you ever need assistance or have any questions, please feel free to reach out. Best regards, Neon Champ Support Team

Posted 1 year ago

“SCAM. Never received my item, and no communication from them. They don’t reply via live chat or email. DO NOT TRUST this company. They are clearly scamming people based on all of the reviews.”

Helpful Report

Posted 1 year ago

Dear Ellis, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Very poor workmanship. It appears as if a grade school child cut glue sticks up to make the sign. Wires hangs all over and company refuses to do anything about it”

Helpful Report

Posted 1 year ago

Dear Taylor, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Great product and service! Well done, Neon Champ.”

Helpful Report

Posted 1 year ago

Dear Reviewer, Thank you so much for your wonderful 5-star review of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you are satisfied with both our product and service. Your support means the world to us! If you ever need anything in the future or have any questions, please don’t hesitate to reach out. We’re always here to help! Best regards, Neon Champ Support Team

Posted 1 year ago

“No notification of delays for delivery. Delivery finally shipped a week and a half after the event. Customer service very slow to respond and unable to provide timely updates regarding my delays or inquiries about cancelation. When I finally heard back from customer service, I was informed they would be unable to cancel my order and recieved a less than satisfactory 10% refund for the delays. I will not be ordering from Neon Champ in the future.”

Helpful Report

Posted 1 year ago

Dear Brittney , We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I still haven’t got my sign. And it’s been 2 months”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“I encountered an issue with my neon sign less than a year after purchase in which it stopped lighting up altogether. I reached out to NeonChamp for assistance and they walked me through troubleshooting, including sending them a video of what was (or wasn't) happening. After going back and forth through the steps via email, they determined it was the power supply itself and shipped a new one out. Very happy that the sign is back up and working again. My thanks go out to Harper and the Customer support team.”

Helpful Report

Posted 1 year ago

Dear Melanie,Thank you so much for your fantastic 5-star rating of NeonChamp! We really appreciate your support and are thrilled to hear that you are satisfied with your purchase. Additionally, we want to extend our gratitude for sharing your experience with our customer support team. We strive to provide the best assistance possible, and we are delighted that we were able to help you resolve the issue with your neon sign. Our team, especially Harper, is dedicated to ensuring that our customers have a positive experience, and we are thrilled that we could achieve that for you. Once again, thank you for your kind words and for choosing NeonChamp. If you need any further assistance or have any other questions, please do not hesitate to reach out. We are here to help! Best regards, Neon Champ Support Team

Posted 1 year ago

“I ordered for a special occasion and the product arrived very late, with no warning or indication of any delay so that I could prepare in other ways. I had to reach out to them for any information.”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“10/10. Order this custom sign for our business, quality and craftsmanship was great, especially for the price! Very few imperfections which were cleaned easily. Shipping was fast, delivered to NB, Canada for free. Highly recommend NeonChamp for their service!”

Helpful Report

Posted 1 year ago

Thank you, Matt, for your amazing 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. It's great to know that the custom sign you ordered for your business exceeded your expectations in terms of quality and craftsmanship. We take pride in offering top-notch products at affordable prices, so we're glad you found it worthwhile! Our team also pays close attention to detail, which is why there were very few imperfections that were easily cleaned. Additionally, we aim to provide speedy and efficient shipping, so we're delighted that your order reached NB, Canada without any extra charges. Thank you once again for recommending NeonChamp. We look forward to serving you again in the future! 10/10.

Posted 1 year ago

“Ordered my Neon sign weeks ago and haven't heard a word since. Unbelievable.”

Helpful Report

Posted 1 year ago

Dear Cody , We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Love the quality and the ability to make whatever you want”

Helpful Report

Posted 1 year ago

Dear Sandra, Thank you so much for giving NeonChamp a 5-star rating! We sincerely appreciate your support and feedback. We're thrilled to hear that you love the quality of our products and the ability to bring your imagination to life. At NeonChamp, we strive to provide our customers with the best possible experience, and your kind words truly motivate us to keep pushing the boundaries of creativity. Once again, thank you for your amazing review. We look forward to serving you again in the future and helping you create whatever you envision! Best regards, Neon Champ Support Team

Posted 1 year ago

“Was a little concerned after reading some reviews but wow what amazing value and quality for money. Complete custom made light ordered and delivered in 3 weeks. I messaged a couple of times and got same day replies letting me know how far along the order was. Packaging was exceptional, took me 25 mins to get it opened and unwrapped. Much much bigger than expected but thank you for such a high quality low cost additional to my kitchen! Would 100% recommend and will defo use again, just be mindful that shipping was 5 days as advertised (3-5 days) but it took over 2 weeks to make.”

Helpful Report

Posted 1 year ago

Dear White,Thank you so much for your amazing 5-star rating of NeonChamp! We greatly appreciate your kind words and are delighted to hear that you found our product to be of such great value and quality. We understand that reading reviews can sometimes create concerns, but we are thrilled that we were able to exceed your expectations with our complete custom-made light. Our team takes great pride in providing excellent customer service, and we are glad to hear that our prompt responses and order updates were helpful to you. We also appreciate your feedback on the packaging and apologize for any inconvenience caused by the extensive unwrapping process. Rest assured, we strive to ensure that our products are protected during transit and your satisfaction is our top priority. We are pleased to know that the size of the light exceeded your expectations and that it has made a high-quality and low-cost addition to your kitchen. Your recommendation means a lot to us, and we assure you that we will continue to uphold our standards for excellence in our future endeavors. Please note that we are constantly working to improve our shipping process, and we appreciate your patience while we completed your order within the specified time frame. Your understanding is truly valued, and we thank you for choosing NeonChamp. Once again, we are grateful for your support and look forward to serving you again in the future. Best regards, Neon Champ Support Team

Posted 1 year ago

“Ordered sign it arrived looked good, however the word Drunk lights up like Drunle, customer service said it was my fault for picking the font that i did, they also claimed they sent me a proof of the sign before and after order was placed, no such proof was recieved , if you like to waste your money buy from this company they offered to remake my sign in a different font then quickly changed their minds and offered me 10% off instead , an absolute joke of a company”

Helpful Report

Posted 1 year ago

Dear Reviewer, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

“Absolutely terrible custmer service, production time, response time (i.e. received one response ten days after my first email), requested to cancel and was ignored, placed order on 9/5 and was initially supposed to arrive 9/15 .... it is now 9/30 and I still have not received my order. HA! And apparently I still have to pay for this order despite no longer needing it (this order was a special order for a client of mine that had verbiage I can not use in my own line of business i.e. Neon Sign was specific to their brand name, etc.). I mean .. the list goes on. This is not a trustworthy company. I feel that perhaps I will never receive my order despite paying for it and I am actually concerned that this is not a real company at all. As far as I am concerned this is a scam and an illegal company. DO NOT TRUST THIS COMPANY!!!”

Helpful Report

Posted 1 year ago

Dear Tess, We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously. Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice. Thank you for your understanding. Warm regards, Neon Champ Support Team

Posted 1 year ago

NeonChamp is rated 3.9 based on 444 reviews