Thank you so much for your incredible 5-star rating of NeonChamp! We truly appreciate your kind words, and we're thrilled that we were able to resolve any concerns you had initially. Our utmost goal is to ensure perfection, and we're delighted that we achieved it in your case. If you ever need any further assistance or have any other questions, please feel free to reach out. Thank you again for choosing NeonChamp!
“They sent me someone else’s sign… I have no idea what became of the one they made for me. It ruined A Christmas surprise. I notified them… let’s see if they even respond.. I what or who this sign was designed for… not me. I’m sure whoever ordered the sign I got is just as cheesed off. So FIX IT!!! NOW!!”
Dear Customer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Ruben,Thank you so much for your glowing 5-star review of NeonChamp! We are thrilled to hear that you loved our app and that we did a great job in meeting your expectations. Your positive feedback motivates us to keep working hard and improving our services.
Once again, thank you for your incredible support. We truly appreciate it!
Best regards,
NeonChamp
“Ordered on 4th December to allow plenty of time to be here for Christmas. 20 days later I'm still waiting. The website makes out the company is UK based with phone number and address, not in India. I've spoke to several different people who were not at all helpful- just fobbing me off telling me what I want to hear. Obviously I can't comment on the actual product as I don't have it. I definitely won't use this company again, nor will I be recommending it to family and friends. Really disappointed!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered a sign for my son for Christmas because the website said it would be here in time. Production hadn’t started by the estimated delivery date and now the sign isn’t supposed to arrive until 8 days after Christmas”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered on 12/7, was told it would be in hand by 12/18. Today is 12/21 and still in India. Customer service phone number doesn’t go to that company, and guy on the other end could care less about me or the products that I ordered. Save yourself the trouble and order from an Etsy company that makes them in the US, wish I would have.”
Dear Ramon,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Shipping was timely. Ordering was easy. The lights are amazing!! Would 110% order fromt them again. I only opened one out of the 3 so far. I wanted see how well they were packaged and make sure they weren't broke. It's top notch packaging. You should not have to worry about them being broke in transit unless they run over it with a truck.”
Dear ROBERT,Thank you so much for your amazing 5-star rating of NeonChamp! We appreciate your feedback and are thrilled to hear that you found the shipping to be timely and the ordering process easy. We're glad you love the lights, and we assure you that our packaging is top-notch to ensure they arrive in perfect condition. You definitely won't have to worry about any breakage during transit unless a truck miraculously runs over them. We are grateful for your trust and would be more than happy to assist you with any future orders.
Once again, thank you for choosing NeonChamp!
Best regards,
NeonChamp
“We haven't received our order yet but their service is exemplary. They kept us informed of the progress of our order and responded to our inquiries quickly. Sending us a video when the sign went into the testing phase was really nice and unexpected. Although we probably won't get our sign in time for Christmas we now have the video to show our daughter and son in law. Based on our experience so far we highly recommend Neonchamp. Linda and Russ Miller”
Dear Linda,
Thank you so much for your wonderful 5-star rating of NeonChamp! We really appreciate your kind words and the time you took to share your experience with us.We're thrilled to hear that our service has been exemplary so far, even though you haven't received your order yet. It's great to know that we were able to keep you informed about the progress of your order and respond quickly to your inquiries. We always strive to provide the best customer service possible.
We're also glad to hear that you enjoyed the video we sent you during the testing phase of your sign. It was our pleasure to provide that unexpected gesture, and we're glad it brought joy to your family. Although it may not arrive in time for Christmas, we're glad you now have the video to share with your daughter and son-in-law. We hope it brings smiles to their faces.
Thank you again for recommending NeonChamp based on your experience so far. We can't wait for you to receive your sign and see the final product. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
NeonChamp
“I have to say I'm super impressed with NeonChamp. I was skeptical as they were a lot cheaper than others but I decided to give it a go. I'm pleased i did. I got a great size sign for a good price. The customer service has been great and the nicest touch is they send you a video and pic of it working prior to shipping. Shipping was only 2 days later than scheduled and as it's Christmas time I think that's acceptable.
I had a slight issue in that the silicone from the dot on my i was missing on arrival but after a quick email they have fed exed the part to me. No issue, no drama.
The only gripe I'd say is like a few others have commented that the UK plugs supplied aren't of great quality and do not fit right into my plug sockets. I'm worried about electrics so have just brought a new UK safety compliant adaptor just for peace of mind.
Overall, I'd happily shop here again and recommend to friends no questions asked.”
Dear Chantal,Thank you so much for your amazing 5-star review and for choosing NeonChamp! We are incredibly delighted to hear that you were impressed with our products and services.
We understand your initial skepticism, but we are thrilled that you decided to give NeonChamp a try. It's fantastic to know that the size and price of the sign exceeded your expectations. We work hard to provide great value for our customers.
We are glad that our customer service team was able to assist you promptly and resolve the issue with the missing silicone dot on your i. We strive to make every customer's experience as smooth as possible, without any drama.
Regarding the UK plugs, we apologize for any inconvenience caused. We appreciate your understanding and cautionary approach by purchasing a new UK safety-compliant adaptor. Safety is always our top priority, and we take customer concerns seriously.
Thank you for your kind recommendation, and we would be absolutely thrilled to have you as a returning customer. Don't hesitate to reach out if there's anything else we can assist you with. Wishing you a wonderful holiday season!
Best regards,
NeonChamp
“Do not hesitate to order from NeonChamp. They have really outdone themselves by providing a quality product and keeping me informed about its production all the way to being delivered.”
Dear [Reviewer],Thank you so much for awarding NeonChamp with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
We want to express our gratitude for your kind words. It means a lot to us knowing that our dedication to providing a quality product and keeping our customers informed throughout the production and delivery process has been recognized. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing NeonChamp. We value your trust and are here to assist you with any future orders or inquiries. Do not hesitate to reach out to us; we are always ready to provide you with the same level of excellent service that you have come to know and expect.
Kind regards,
NeonChamp Customer Support
Dear Kim,Thank you so much for your amazing 5-star rating of NeonChamp! We are thrilled to hear that you had such a positive experience with us. We pride ourselves in delivering quick responses and providing personalized attention to order changes, so it's fantastic to know that we met your expectations.
Your recommendation means the world to us, and we truly appreciate your kind words. It's customers like you who make what we do so rewarding. If you ever need anything in the future, don't hesitate to reach out. We'll be more than happy to assist you again.
Thank you once again for your support and for choosing NeonChamp!
Warm regards,
NeonChamp
“Good bits:
The product itself looks great in person, and for the most part seems well made. The acrylic board is nice and thick so doesn't feel flimsy. This is going to make a great addition to my kids playroom.
Sending pictures and videos of the item in working order prior to shipping was a really nice touch, and very much appreciated.
The bad bits:
The expected delivery dates are simply made up - the products ship from India but this isn't particularly transparent on the website. I only had to wait an extra 4 days and well ahead of when I needed them, but still disappointing.
(UK ONLY) The 3-pin plug connected to the power supply is of horrible quality, with poor pin alignment and thickness, resulting in a poor seat in a standard UK 3 pin socket - I could hear buzzing from mine and had an interrmitent connection issue. That's pretty scary for an electrical product. Would recommend anybody in the UK do what I've done...upon receipt, cut the plug off and wire on a replacement that is BS marked. Now that I've done so these work perfectly.
If it was only the delivery issue this would be a 4 star review, but I can't do that in good conscience with the issues with the plug.
I'd use the company again because the product is good, and cheaper than others on the market, but buyer beware of the above issues.”
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Sign looks even more better in person. Well made. Made impressive gift. Takes some time to get to you, so plan out ordering in advance to make sure it gets to you in time if gifting someone, but definitely worth the wait. Packaged securely and arrived in mint condition.”
Dear Kassia,Thank you so much for taking the time to rate NeonChamp with 5 stars! We truly appreciate your support and feedback.
We are thrilled to hear that you think the sign looks even better in person and that it is well made. We take great pride in ensuring the highest quality for our products, and it brings us joy to know that it made an impressive gift for you.
We understand that our delivery may take some time, but we assure you that it is worth the wait. Thank you for mentioning this and we appreciate your advice to plan out ordering in advance, especially when gifting someone. Our team works diligently to package each order securely to ensure it arrives in mint condition.
Once again, thank you for your wonderful review and continued support. If you have any further questions or need assistance, please feel free to reach out to us. We are here to help!
Best regards,
NeonChamp
“Already over a week late from the expected time of delivery. Didn’t know that this was NOT produced in the US and was made and shipped from India. FedEx transit is delayed and still waiting for the package to arrive 3 weeks later with no expected delivery date. Because of this, I will not be ordering from them again.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I was very satisfied with the communication from the team. I was updated frequently on the progress and being sent and email prior to shipping to give a preview I thought was a nice touch. I will be recommending this company to anyone looking to purchase a neon sign.”
Dear Vanessa, Thank you for your exceptional 5-star rating of NeonChamp! We truly appreciate your feedback and are delighted to hear that you were highly satisfied with our communication throughout the process. Keeping you informed about the progress and providing a preview via email prior to shipping is indeed a small gesture we believe enhances the customer experience.
Your kind words mean the world to us, and we cannot thank you enough for recommending our company to others who are interested in purchasing neon signs. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for choosing NeonChamp!
Warm regards,
NeonChamp
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Jada,Thank you so much for giving NeonChamp a stellar 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an amazing experience with our customer service. It's fantastic to know that your custom piece turned out great and exceeded your expectations. We're honored to have your endorsement, and we look forward to serving you again in the future.
Once again, thank you for choosing NeonChamp. Your satisfaction is our top priority!
Best regards,
NeonChamp
“Can someone please respond to me? I have emailed, sent a Facebook message and tried calling. I paid for my order and have not received an order confirmation. I have called and a representative advised there was no order placed and that I need to pay again which I am not doing. The money has cleared out of my account. Give me my money back”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I'm super happy with the way my custom logo sign turned out! I would purchase again from them and recommend them to other businesses or creator who want something special to enhance their branding.”
Dear [Reviewer],Thank you so much for leaving us a glowing 5-star review! We greatly appreciate your feedback and we're thrilled to hear that you're super happy with the way your custom logo sign turned out. It's fantastic to know that we were able to meet your expectations and deliver a product that enhances your branding.
We take pride in creating unique and special pieces for businesses and creators like you, and your recommendation means a lot to us. We're glad that you had a positive experience with us, and we would be more than happy to assist you again in the future.
Once again, thank you for choosing NeonChamp. We truly value your support and recommendation.
Best regards,
NeonChamp
Dear Thomas,Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your kind feedback and are thrilled to hear that you found our product to have excellent quality and superior packaging. Your satisfaction is our utmost priority, and we will absolutely take your suggestion into consideration regarding the ability to change colors via remote. We are committed to continuously improving our product, and your valuable input helps us achieve that goal.
Thank you once again for your support and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
