Dear Scott,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“What an amazing company. It was so easy to order my sign and they kept me updated every step of the way. When the sign was completed I received a video of my sign finished and a demonstration of the lights changes. I am eternally grateful. The words were composed by my grandchildren. Simple but direct. I will definitely will reccomend and use it again
Thank you.”
Dear Naida, Thank you so much for your wonderful 5-star rating and for taking the time to share your experience with NeonChamp. We are thrilled to hear that you had such a positive experience with our company.
Our team takes great pride in providing a hassle-free ordering process and keeping our customers updated at every step. We are thrilled to hear that you received a video of your completed sign and a demonstration of the light changes. We're glad that you found the words composed by your grandchildren to be simple yet meaningful.
Your recommendation and intention to use our services again mean the world to us. We can't wait to assist you with any future sign needs.
Thank you once again for your kind words and choosing NeonChamp!
Best regards,
NeonChamp
Dear Salih,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that both of the signs you ordered exceeded your expectations. It brings us immense joy knowing that you are super happy with the outcome. Your satisfaction is our top priority, and we look forward to assisting you with any future orders.
Thank you again for choosing NeonChamp!
Best regards,
NeonChamp
“We are so so happy with our purchase. After looking at so many different websites we found how much money most places charge and how questionable the quality and customer service is. We were a little nervous at first, but were sent a video of our product before it shipped that really put us at ease! I 100% recommend NeonChamp and cannot wait to display our sign at our wedding next summer!!”
Dear Cameron,Thank you so much for the incredible 5-star rating of NeonChamp! We are absolutely thrilled to hear that you are so happy with your purchase. We understand how daunting it can be to find a reliable and affordable product in today's market, and we are delighted that we were able to meet your expectations.
We truly appreciate your trust in us and we are glad that we could provide you with a video of your product before it was shipped. Ensuring our customers' satisfaction is our top priority, and we are glad that it helped put your mind at ease.
Congratulations on your upcoming wedding next summer! We are sure that your NeonChamp sign will add a fantastic touch to your special day. Your recommendation means the world to us, and we cannot thank you enough for taking the time to share your positive experience.
If you ever need any further assistance or have any questions, please do not hesitate to reach out. We are always here to help.
Once again, thank you for choosing NeonChamp, and we wish you all the best in your wedding preparations!
Sincerely,
NeonChamp Customer Support
“great product - comes with a trial video, tracking information, a really great and stylish remote with many functions, etc. I think the service and quality here is top notch”
Dear RICHARD,Thank you so much for giving NeonChamp a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you find our product and service top notch.
We couldn't agree more with your comment about NeonChamp being a great product with excellent features. We're glad you found the trial video, tracking information, and the stylish remote with its multitude of functions to be impressive. Our team works hard to provide the best possible experience for our customers, and your review reaffirms that we are on the right track.
Once again, thank you for your kind words and for choosing NeonChamp. We're grateful to have you as a satisfied customer and look forward to serving you in the future.
Best regards,
NeonChamp
Dear Stephen,Thank you so much for the amazing 5-star rating of NeonChamp! We truly appreciate your kind words and feedback.
We are thrilled to hear that your custom sign turned out beautifully and exactly as you ordered. Our team takes immense pride in delivering products that exceed our customers' expectations.
Furthermore, we are delighted to know that our pricing was more affordable compared to our competitors. Providing quality products at a reasonable price is one of our top priorities, and it's wonderful to hear that we could meet your budget without compromising on the final outcome.
Thank you once again for choosing NeonChamp and for taking the time to share your experience. It means the world to us. We look forward to serving you again in the future!
Best regards,
NeonChamp
“No wall mounting kit. No call back either
Home Depot and other hardware stores don’t have it
It was supposed to come with the light…. Nobody answers the phone”
Dear Laura,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The light is beautiful, well made. The remote system did not originally work but customer service was responsive and easy to work with. They immediately sent a replacement part.”
Dear Jessica,Thank you so much for taking the time to give NeonChamp a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are enjoying the beautiful light.
We apologize for the inconvenience you experienced with the remote system, but we're glad our customer service team was able to assist you promptly. Ensuring our customers are satisfied is our utmost priority, and we are always here to help.
If you need any further assistance or have any other questions, please don't hesitate to reach out. We’re here to make sure your experience with NeonChamp remains exceptional.
Thank you once again for your kind words and for choosing NeonChamp!
Warm regards,
NeonChamp
“I am a very pleased and happy customer with NeonChamp… their work is high quality… their business practice is exceptional…their personal touch … outstanding… this is why I’ve placed my second order with them and will be placing many more in the near future… great kid names signs!!!”
Dear Susan,Thank you so much for your incredibly positive 5-star rating of NeonChamp! We are delighted to hear that you are a very pleased and happy customer with our company. It means a lot to us that you think highly of our high-quality work and exceptional business practices.
We strive to provide a personal touch to our services, and we are thrilled that our efforts have stood out to you as outstanding. Your kind words and the trust you have placed in us by making a second order and planning more in the near future truly warms our hearts.
We sincerely appreciate your recognition of our great kid name signs. It motivates us to continue delivering the best products possible.
Once again, thank you for taking the time to share your experience and for your continued support. We look forward to serving you with excellence in all your future orders.
Warmest regards,
NeonChamp
“My first order i loved. Second one not so much. I spent more money but was completely unsatisfied. While loading my characters to make the proof it was limited unbeknownst to me so I entered the words, torrey’s classic garage but proof said , torrey’s classic gara. And thats what was made and delivered. What do i do with this??”
Dear Torrey,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I was amazed that NeonChamp did as promised and actually backed their warranty in full as stated. Do you know how rare this is these days? They have earned my business for life. A man is only as good as his word. Thanks NC, for keeping your word. - Chris in Texas.”
Dear Chris,Thank you so much for taking the time to leave us a wonderful 5-star rating! We appreciate your kind words and are thrilled to hear that NeonChamp exceeded your expectations.
We understand that it's rare for companies to fully back their warranties, and we are delighted that we could do so for you. Your satisfaction is our top priority, and we are pleased to know that we have earned your business for life.
A man is indeed only as good as his word, and we are committed to keeping ours. Thank you once again, Chris, for your trust in NeonChamp. We look forward to serving you again in the future.
Best regards,
NeonChamp Customer Support
“I had no idea the was coming from India directly but it was worth the wait. It's a lot of fun and a great way to catch people's attention. The only drawback was that the anti-theft packaging was so elaborate, it took 10 minutes to unwrap even using a knife.”
Dear Russell,Thank you so much for your fantastic 5-star rating of NeonChamp! We are thrilled to hear that you had an amazing experience with our product.
We completely understand your surprise about the package arriving directly from India. We apologize for any confusion it may have caused, but we're glad to hear that it was worth the wait. NeonChamp is truly an exciting and attention-grabbing item that brings a lot of joy.
We appreciate your feedback regarding the anti-theft packaging. While we strive to provide maximum security for our products, we understand that it can sometimes be time-consuming to unwrap. We will definitely take this into consideration for future improvements.
Once again, thank you for your support and for sharing your positive experience with NeonChamp. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to serving you again in the future!
Best regards,
NeonChamp
Dear Bill,Thank you so much for taking the time to give NeonChamp a 5-star rating! We greatly appreciate your feedback and support.
We're thrilled to hear that you ordered a custom sign and it turned out exactly as we promised. Our team strives to ensure that each product meets our customers' expectations, and we're glad to know that we didn't disappoint you.
Additionally, we're glad to hear that the installation process was easy for you. We always aim to make our products as user-friendly as possible, so it's fantastic to know that you had no trouble setting it up.
Thank you once again for choosing NeonChamp and for sharing your positive experience with us. We look forward to serving you again in the future!
Warm regards,
NeonChamp
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your 5-star rating of NeonChamp, Darryl! We are thrilled that we were able to take care of your situation quickly and provide you with the service you deserved. We truly appreciate your feedback and we are so glad that you had a positive experience! Thank you for everything!
Regards
Neonchamp
“The website was very easy to use! We got exactly what we wanted. The shipping was fast and packaged so safely it was hard to open. We used the sign for our wedding and got so many compliments on it. 10/10!! Would 100% recommend to everyone.”
Hello Annika,
Thank you!!!! it means a lot to us when our customers share our products experience. Neonchamp believes in delivering 100% customer satisfaction.
Regards
Neonchamp
“We needed neon signs to capture event-goers attention and the signs came out great! They look better than we expected. We were impressed with the communication on our order and were sent videos of our actual signs being tested before they shipped. Highly recommend!”
Hello Brian,
Thank you so much!!! it means a lot to us when our customers share their experience about our products as it motivates us a lot in providing 100% customer satisfaction.
Regards
Neonchamp
“Ordering was easy, and the shipment was very well packaged. I'm actually impressed it arrived so well contained after quite a far journey. Looks great and exactly like what we expected!”
Hi,
Thank you for taking your time to share your experience about our product here, it means a lot to us when our customers write about us. It motivates our team to deliver 100% customer satisfaction regarding our product.
Regards
Neonchamp
Hello Nancy,
We apologize for any inconvenience, please check your email from order@neonchamp.com we had send you the order number also as we see your package has been shipped out on 4th August by Fedex and currently is in transit.
Regards
Neonchamp
“I would never again buy anything from this company- they promised a date that was never a reality and their shipping process was a complete disaster- don’t be tempted- stay away. You’ve been warned.”
Hi,
We are extremely sorry for the inconvinence caused, we understand that it was delayed. We always believe in providing quality product to our customers. As we see we have refunded certain amount of the order value back to the original mode of payment. Please accept our apologies in this.
