“NEONCHAMP has one of the best customer service groups. The last sign we purchased had been broken in half during shipping. Althought NEONCHAMP offered to replace the sign, we needed it quickly. NEONCHAMP quickly provided replacement LED and parts so we could repair the sign ourselves. Hats off to them.”
Dear WAYNE,Thank you so much for giving NeonChamp a stellar 5-star rating! We appreciate your kind words and are thrilled to hear that you are satisfied with our services.
At NeonChamp, we pride ourselves on providing exceptional customer service, and it fills us with pride to know that our efforts did not go unnoticed. As you mentioned, our dedicated team promptly assisted you with the broken sign by offering a replacement. However, understanding your urgency, we swiftly provided you with the necessary LED and parts to repair the sign on your own. We understand how important it is to meet your needs, and we are glad we could help.
We truly value your loyalty as a customer, and we are grateful for your continued support. If you ever need any assistance in the future, please do not hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing NeonChamp and for your wonderful review. We look forward to serving you again soon.
Warm regards,
Dear ,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
Canvas Champ
Thank you, Douglas, for choosing NeonChamp and giving us a stellar 5-star rating! We're thrilled to hear that you found our product fantastic for its price and appreciated the quick turnaround and great communication. Your satisfaction is our top priority, and we're delighted that you had such a positive experience with us. You can continue to place your orders with utmost confidence, as we strive to maintain our top-notch service. Thank you again for your support, and we look forward to serving you again soon!
“I loved how easy you could create an item that you wanted. I got one for my best friend's birthday and she ended up getting an led sign so she said return it, and I'll gift her something else. Well ended up not being able to return the sign because it was a custom piece but can't even get store credit and be able to return a sign I bought now I'm stuck with sign that I don't need and no money back!!!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never received electronics. Fought with company over email for weeks. Put up with blatant lies. Company based in India not Canada. Company sells faulty, fire hazard products and sometimes doesn't ship at all. Company then lies to PayPal to avoid having to refund undelivered and/or faulty merchandise. Fraud report has been filed.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@Canvaschamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Brenda,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Actual sign is amazing!! Plug from sign to a/c adapter is junk. Will not make a good connection causing it to go on and off. Had to flex connection a bit to make it stay on, now it doesn’t work at all.”
Dear Joel,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Got my sign and the power block and hanging kit shipped in different packages which i found out by myself because neon Camp was supposed to email me but they didn’t email me the information or the video of my sign working I got that email AFTER I got my sign. My remote wasn’t in the package and was missing,then I emailed the same email I emailed from before and it wasn’t active it wouldn’t let me email that support email at all.And all customer support said was to email that not working email this was Melvin’s only solution to my problem which didn’t help me at all. Long story short I got bored and wanted to see if that email worked again so I sent a email yesterday and the email is now letting me send it emails again to find out Neon Champ haven’t shipped my remote every time Ive had to figure out something about my order I had to ask them because they didn’t send the info any seller should be sending right after they ship your order also you should actually send all the stuff you say your product contains. Don’t bother with the remote I just had to order it off Amazon, pretty crazy when it should come with the sign. Huge hassle and head ache. Never buying from Neon Champ again.”
Dear Benjamin,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Christa,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that our sign was the perfect statement piece you were hoping for. It's fantastic to know that it successfully launched your Coffee Shop and made a remarkable impact. We couldn't be more delighted to have played a part in your success.
Once again, thank you for choosing NeonChamp. We look forward to continuing to serve you with our top-notch products and excellent customer service.
Warm regards,
Neon Champ Support Team
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“Never shipped the electronics. When I asked for a refund they refused. When I went through paypal disputes the company managed to scam paypal as well by providing tracking for half the item which did ship, and not the half which didn't.
I asked the company for a cancellation or refund about 12 times and they continually refused.
Product also apparently catches fire, which is why I wanted to return it.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
“First sign didn’t work, second sign took a long time for replacement. I was not able to use the sign because the event past. They offered me a $10 credit. Should have been more.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Dear Jeff,Thank you so much for your glowing 5-star review of NeonChamp! We're thrilled to hear that you had an outstanding experience with us.
We truly appreciate your kind words about our excellent communication, fast delivery, and most importantly, that you are loving your new neon sign! Customer satisfaction is our top priority, and we're delighted to know that we met your expectations.
We hope your neon sign brings joy and adds a vibrant touch wherever it is displayed. If you ever need any further assistance or have any questions, feel free to reach out.
Once again, thank you for choosing NeonChamp and taking the time to share your feedback. We look forward to serving you again in the future!
Best regards,
Neon Champ Support Team
“I ordered a neon light from this company, I chose there darker purple. First thing I noticed when turning it on, it clearly wasn't purple. It's obviously bright pink. I was told that the neon light is purple as that's the colour when it's off which is just absurd. When ordering a neon light you're picking the colour when it's on not off. And there digitally created colour for the sign doesn't match the colour of my sign at all. They should provide actual images of the sign they're selling to avoid this issue. I called the office for days as it's easier to speak over the phone rather than email, no one answered the phone. Terrible customer service, would not recommend.”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Thank you for your understanding.
Warm regards,
Neon Champ Support Team
Thank you, Bryant, for awarding NeonChamp with a glorious 5-star rating! We sincerely appreciate your kind words and support. It brings us immense joy to know that NeonChamp has successfully exceeded your expectations. "NeonChamp made me an excellent product. It's light, beautiful, and durable" - your feedback truly reassures us of the great craftsmanship and attention to detail that goes into each NeonChamp creation. We are thrilled to have delivered a product that not only meets but surpasses your desires. Thank you again for choosing NeonChamp and for taking the time to share your wonderful experience. Your satisfaction means the world to us!
Thank you so much for your fantastic 5-star review of NeonChamp! We truly appreciate your support and are thrilled to hear that your order came out better than expected. We strive to exceed our customers' expectations, and your feedback has truly made our day. Thank you for choosing NeonChamp, and we look forward to serving you again in the future.
“The light functions just fine, great brightness and illuminance however the tropical green color is not a digital photo realistic representation of the actual color. That particular color looks more teal blue then green online however in reality it is a flat true green color. I would advise if your looking to purchasing that color thinking it will look teal, do not buy that color.”
Dear [Reviewer],Thank you so much for taking the time to provide us with your valuable feedback on NeonChamp! We really appreciate it.
We're thrilled to hear that you enjoyed your experience with us, particularly the quick and friendly customer service. Our team works hard to ensure that every customer feels valued and attended to promptly. It's great to know that our efforts have made you happy!
We understand your concern about the limited customization options in the app, as we continuously strive to enhance our features and meet our customers' needs. Rest assured, we have taken note of your suggestion and will pass it along to our development team. We'll do our best to introduce more customization options in the future updates.
Should you need any assistance or have any other suggestions, please do not hesitate to reach out to us. Our dedicated support team is always here to help and make your experience even better.
Thank you once again for your incredible feedback! We value your support and hope to have the opportunity to serve you again in the future.
Warm regards,
NeonChamp Customer Support
Dear [Reviewer],Thank you so much for taking the time to share your feedback on NeonChamp. We truly appreciate your support and are thrilled to hear that you are enjoying your experience with our app.
At NeonChamp, our team is constantly striving to deliver a top-notch product that meets our customers' expectations. We are glad that you found our features intuitive and user-friendly. This is something we take great pride in, as we believe that a seamless user experience is essential in making our customers happy.
We understand that there might be a few areas where we can improve, and we assure you that we are committed to enhancing any aspects that fall short of perfection. Your feedback is invaluable to us, and we will definitely take your suggestions into consideration as we continue to develop and refine our app.
If you ever need any assistance or have any further questions, please don't hesitate to reach out to our customer support team. We are here to help and ensure that you have the best possible experience with NeonChamp.
Thanks again for your feedback and for being a valued member of our community!
Warm regards,
NeonChamp Team
“I had complained that this company sent my someone else's sign. It did ruin Christmas--- and I wondered whether they would do anything in response? Well--
They responded, and made me another sign and sent it to me at no additional cost. The corrected sign was exactly as represented--and the packaging was extremely sturdy, which is good because it came all the way from India, where it was custom made.
I still took off 1 star because they are more "optimistic" about delivery timing. I barely got the incorrect sign by Christmas. (And it WAS the wrong sign...)
The replacement sign took another 3+ weeks. Still, they did correct their mistake with absolutely no question once they realized what had happened. So they should replace my single star with this revised review. Thanks for your help.”
Dear [Reviewer],Thank you so much for taking the time to rate NeonChamp with four stars. We greatly appreciate your support and loyalty as our customer.
We sincerely apologize for the inconvenience caused by the initial mix-up with your order, and we fully understand how it must have affected your Christmas. We deeply regret any disappointment caused. However, we are thrilled to hear that our team promptly responded to your concern and provided you with a replacement sign, completely free of charge.
It is fantastic to know that the corrected sign was exactly as represented and the sturdy packaging ensured its safe journey from India to your doorstep. We are committed to delivering the highest quality products and impeccable customer service, so your satisfaction means a lot to us.
Regarding the delivery timing, we understand your frustration, and we sincerely apologize for any delays experienced. We strive to improve our delivery estimates and appreciate your feedback on this matter.
Once again, we are grateful for your understanding and for revising your review to reflect our efforts to rectify the situation swiftly. Your revised review is greatly valued, and we hope to serve you even better in the future.
Thank you for your continued trust and patronage.
Best regards,
Neon Champ
Dear Batbara ,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please be rest assured that the next time you shop with us, you will be 100 percent satisfied with the product and turn your 4-star review into a 5-star.
Thank you again.
Warm Regards,
Canvas Champ.
