Got my sign and the power block and hanging kit shipped in different packages which i found out by myself because neon Camp was supposed to email me but they didn’t email me the information or the video of my sign working I got that email AFTER I got my sign. My remote wasn’t in the package and was missing,then I emailed the same email I emailed from before and it wasn’t active it wouldn’t let me email that support email at all.And all customer support said was to email that not working email this was Melvin’s only solution to my problem which didn’t help me at all. Long story short I got bored and wanted to see if that email worked again so I sent a email yesterday and the email is now letting me send it emails again to find out Neon Champ haven’t shipped my remote every time Ive had to figure out something about my order I had to ask them because they didn’t send the info any seller should be sending right after they ship your order also you should actually send all the stuff you say your product contains. Don’t bother with the remote I just had to order it off Amazon, pretty crazy when it should come with the sign. Huge hassle and head ache. Never buying from Neon Champ again.