“Do not hesitate to order from NeonChamp. They have really outdone themselves by providing a quality product and keeping me informed about its production all the way to being delivered.”
Dear [Reviewer],Thank you so much for awarding NeonChamp with a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
We want to express our gratitude for your kind words. It means a lot to us knowing that our dedication to providing a quality product and keeping our customers informed throughout the production and delivery process has been recognized. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing NeonChamp. We value your trust and are here to assist you with any future orders or inquiries. Do not hesitate to reach out to us; we are always ready to provide you with the same level of excellent service that you have come to know and expect.
Kind regards,
NeonChamp Customer Support
Dear Kim,Thank you so much for your amazing 5-star rating of NeonChamp! We are thrilled to hear that you had such a positive experience with us. We pride ourselves in delivering quick responses and providing personalized attention to order changes, so it's fantastic to know that we met your expectations.
Your recommendation means the world to us, and we truly appreciate your kind words. It's customers like you who make what we do so rewarding. If you ever need anything in the future, don't hesitate to reach out. We'll be more than happy to assist you again.
Thank you once again for your support and for choosing NeonChamp!
Warm regards,
NeonChamp
“Good bits:
The product itself looks great in person, and for the most part seems well made. The acrylic board is nice and thick so doesn't feel flimsy. This is going to make a great addition to my kids playroom.
Sending pictures and videos of the item in working order prior to shipping was a really nice touch, and very much appreciated.
The bad bits:
The expected delivery dates are simply made up - the products ship from India but this isn't particularly transparent on the website. I only had to wait an extra 4 days and well ahead of when I needed them, but still disappointing.
(UK ONLY) The 3-pin plug connected to the power supply is of horrible quality, with poor pin alignment and thickness, resulting in a poor seat in a standard UK 3 pin socket - I could hear buzzing from mine and had an interrmitent connection issue. That's pretty scary for an electrical product. Would recommend anybody in the UK do what I've done...upon receipt, cut the plug off and wire on a replacement that is BS marked. Now that I've done so these work perfectly.
If it was only the delivery issue this would be a 4 star review, but I can't do that in good conscience with the issues with the plug.
I'd use the company again because the product is good, and cheaper than others on the market, but buyer beware of the above issues.”
Dear Kyle,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Sign looks even more better in person. Well made. Made impressive gift. Takes some time to get to you, so plan out ordering in advance to make sure it gets to you in time if gifting someone, but definitely worth the wait. Packaged securely and arrived in mint condition.”
Dear Kassia,Thank you so much for taking the time to rate NeonChamp with 5 stars! We truly appreciate your support and feedback.
We are thrilled to hear that you think the sign looks even better in person and that it is well made. We take great pride in ensuring the highest quality for our products, and it brings us joy to know that it made an impressive gift for you.
We understand that our delivery may take some time, but we assure you that it is worth the wait. Thank you for mentioning this and we appreciate your advice to plan out ordering in advance, especially when gifting someone. Our team works diligently to package each order securely to ensure it arrives in mint condition.
Once again, thank you for your wonderful review and continued support. If you have any further questions or need assistance, please feel free to reach out to us. We are here to help!
Best regards,
NeonChamp
“Already over a week late from the expected time of delivery. Didn’t know that this was NOT produced in the US and was made and shipped from India. FedEx transit is delayed and still waiting for the package to arrive 3 weeks later with no expected delivery date. Because of this, I will not be ordering from them again.”
Dear Bryan,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I was very satisfied with the communication from the team. I was updated frequently on the progress and being sent and email prior to shipping to give a preview I thought was a nice touch. I will be recommending this company to anyone looking to purchase a neon sign.”
Dear Vanessa, Thank you for your exceptional 5-star rating of NeonChamp! We truly appreciate your feedback and are delighted to hear that you were highly satisfied with our communication throughout the process. Keeping you informed about the progress and providing a preview via email prior to shipping is indeed a small gesture we believe enhances the customer experience.
Your kind words mean the world to us, and we cannot thank you enough for recommending our company to others who are interested in purchasing neon signs. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for choosing NeonChamp!
Warm regards,
NeonChamp
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Jada,Thank you so much for giving NeonChamp a stellar 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had an amazing experience with our customer service. It's fantastic to know that your custom piece turned out great and exceeded your expectations. We're honored to have your endorsement, and we look forward to serving you again in the future.
Once again, thank you for choosing NeonChamp. Your satisfaction is our top priority!
Best regards,
NeonChamp
“Can someone please respond to me? I have emailed, sent a Facebook message and tried calling. I paid for my order and have not received an order confirmation. I have called and a representative advised there was no order placed and that I need to pay again which I am not doing. The money has cleared out of my account. Give me my money back”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I'm super happy with the way my custom logo sign turned out! I would purchase again from them and recommend them to other businesses or creator who want something special to enhance their branding.”
Dear [Reviewer],Thank you so much for leaving us a glowing 5-star review! We greatly appreciate your feedback and we're thrilled to hear that you're super happy with the way your custom logo sign turned out. It's fantastic to know that we were able to meet your expectations and deliver a product that enhances your branding.
We take pride in creating unique and special pieces for businesses and creators like you, and your recommendation means a lot to us. We're glad that you had a positive experience with us, and we would be more than happy to assist you again in the future.
Once again, thank you for choosing NeonChamp. We truly value your support and recommendation.
Best regards,
NeonChamp
Dear Thomas,Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your kind feedback and are thrilled to hear that you found our product to have excellent quality and superior packaging. Your satisfaction is our utmost priority, and we will absolutely take your suggestion into consideration regarding the ability to change colors via remote. We are committed to continuously improving our product, and your valuable input helps us achieve that goal.
Thank you once again for your support and for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
“The power supply that was provided with the sign caught on fire when I plugged it in. They did send a new one. The sign itself was very impressive and well made.”
Dear Jeffery,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The team here has been great, however my sign is stuck in transient. This is a special sign for us to launch our holiday activation. I've gotten no where with FEDEX. Very unfortunate as we were very excited to have this neon sign for our holiday activation”
Dear Jeremy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your fantastic 5-star rating and review of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you're extremely satisfied with our product. Providing top-notch quality is our utmost priority, and we're glad that we met your expectations. We're honored that you would consider buying from us again. Additionally, we agree wholeheartedly that the remote is an absolute must-have! Thank you again for your support, and we look forward to serving you again in the future.
“I couldn't even make an order ($700) without issue. I had to talk t 3 separate people who couldn't find my inquiry even though I had been working with them for 10 days over email. They just kept telling me to pay using a sketchy link. They say their based in Toronto but over the phone I was told India by one person, USA by another and lastly Toronto. This is a scam. Not to mention they called me every single day since I opened my inquiry to make me pay.”
Dear Ellie,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“COMPLETELY SATISFIED!
Have no regrets about my purchase from NeonChamp. We were looking to redo a wall in our Student Room at church. Wanted to purchase a sign with our motto "You Belong Here". I thought a custom neon sign would have been outside of our budget, and it certainly was from several *other* custom neon sign websites. But Neonchamp provided the size sign we needed squarely within our budget. (in fact, was much cheaper than any other online option I found)
Customer service and communication with the company was terrific -- sent pictures and a video of our sign before it shipped, showing how to hang it, power it, and control the sign lighting functions.
The shipping took a little time (came from India), but was well-packaged and had no issues upon arrival. Installation was a breeze too.
The sign looks clean, well-made, and WOW is the thing bright. Good thing we can adjust the brightness level!
Thank you NeonChamp for helping a small-town church brighten up a boring space!”
Thank you so much, Luke, for your incredible 5-star rating of NeonChamp! We are thrilled to hear that you are completely satisfied with your purchase. Your review truly warms our hearts.We are honored to have been able to provide you with a custom neon sign that perfectly fits your budget and exceeds your expectations. We understand the importance of creating a welcoming and inspiring space, and we are delighted that we could help your church accomplish that with our "You Belong Here" sign.
We take great pride in our customer service, and we are thrilled to hear that our team provided you with excellent communication throughout the process. We always strive to go above and beyond for our customers, and we're glad to know that we were able to showcase the sign's features and provide guidance on installation.
Though the shipping may have taken a little time due to its origin from India, we assure you that we take utmost care in packaging our products to ensure they arrive in perfect condition. We are delighted that the installation process was a breeze for you.
It brings us immense joy to know that the sign looks clean, well-made, and, most importantly, that it brightens up the space beautifully. We understand the importance of adjustable brightness levels, and we're glad that it suits your needs perfectly.
Thank you, Luke, for choosing NeonChamp and allowing us to play a small part in brightening up your church's student room. We appreciate your support and are grateful for your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thanks
NeonChamp
Dear Claire, Thank you so much for your 5-star rating of NeonChamp! We truly appreciate your feedback and are thrilled to hear that it was exactly what you wanted! It's always our goal to provide our customers with top-notch experiences, and we're delighted that we could exceed your expectations.
Thank you once again for choosing NeonChamp, and we look forward to serving you again in the future!
Best regards,
NeonChamp
Dear Travis,Thank you so much for awarding NeonChamp with a fabulous 5-star rating! We appreciate your kind words and are thrilled to hear that you are completely satisfied with your sign. It means the world to us to know that you are truly happy with your purchase.
We are particularly glad to hear that our communication met your expectations. Providing excellent customer service is our top priority, and we're thrilled that our team was able to assist you effectively throughout the process. Additionally, we're delighted that your sign arrived earlier than anticipated. We always strive to deliver in a timely manner and exceed our customers' expectations, and we're glad this was the case for you.
Once again, thank you for taking the time to share your positive experience with us. Your satisfaction drives us to do even better. We truly value you as our customer and look forward to serving you again in the future.
Warmest regards,
NeonChamp
“What a MESS - VERY UNPROFESSIONAL - the two items I ordered came separately - separately from the cords and the remote. Fed ex returned the cords for some reason. I called Neon Champ and said it was urgent that I got them replaced as i was using them for or an upcoming trade show. They said someone would call me to sort it out.
I called twice and still n ever got a reply. They said they don’t over night items. They have 300 orders a day - I said at this moment the 299 orders are unimportant to me. I had to spend 85$ to get the plugs required and a replacement remote to get the one to work.”
Dear Philip,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
