“What a MESS - VERY UNPROFESSIONAL - the two items I ordered came separately - separately from the cords and the remote. Fed ex returned the cords for some reason. I called Neon Champ and said it was urgent that I got them replaced as i was using them for or an upcoming trade show. They said someone would call me to sort it out.
I called twice and still n ever got a reply. They said they don’t over night items. They have 300 orders a day - I said at this moment the 299 orders are unimportant to me. I had to spend 85$ to get the plugs required and a replacement remote to get the one to work.”
Dear Philip,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I requested a custom LED sign and it was so easy to work with this team. Turn around was incredibly quick and the shipping was flawless. Will use again. Thank you!”
Dear Melanie,Thank you so much for your outstanding 5-star rating of NeonChamp! We are thrilled to hear that you had a seamless experience while requesting a custom LED sign. Our team values your satisfaction and it brings us joy to know that we were able to provide excellent service throughout the process.
We pride ourselves on offering quick turnaround times and ensuring flawless shipping for our valued customers like you. Your kind words encourage us to keep up the great work! We look forward to serving you again in the future.
Once again, thank you for choosing NeonChamp and for taking the time to share your positive experience with us. We truly appreciate your support!
Warm regards,
NeonChamp
“NeonChamp did a great job with the neon sign for our wedding! Carefully crafted, carefully shipped for an on-time arrival. The company was in touch with us with a video preview using our new sign of how to turn it on and what it looks like. It was easy to hang and our guests loved it!”
Dear [Reviewer's Name],Thank you so much for your amazing 5-star rating of NeonChamp! We are thrilled to hear that you had a fantastic experience with us and that our neon sign added a special touch to your wedding.
We take great pride in carefully crafting and shipping our products to ensure they arrive on time and in perfect condition. Our team's priority is to provide excellent customer service, and we are glad to hear that you appreciated our video preview, which helped you easily turn on the sign and visualize its stunning glow.
It brings us immense joy to know that your guests loved the neon sign. Your satisfaction is our utmost reward, and we are grateful for your support and positive feedback.
Once again, thank you for choosing NeonChamp for your special day. We look forward to serving you again in the future.
Warmest regards,
NeonChamp
Thank you so much for your fantastic 5-star review of NeonChamp! We greatly appreciate your kind words and are thrilled to hear that your wife absolutely loved the light. Her happiness and satisfaction mean everything to us. If there is anything else we can assist you with, please don't hesitate to reach out. Thanks again for choosing NeonChamp!
Dear Reviewer's, Thank you so much for taking the time to share your feedback on NeonChamp! We greatly appreciate it and we are thrilled to hear that you had a positive experience with our service.
At NeonChamp, our top priority is customer satisfaction, so we are glad to know that we have been able to meet your expectations. We constantly strive to provide a high-quality experience to all our valued customers, and it's extremely encouraging to hear that we are doing things right.
Please know that our dedicated team is always here to assist you with any questions or concerns you may have. Feel free to reach out to us anytime, and we will be more than happy to help you in any way we can.
Once again, we appreciate your kind words and thank you for choosing NeonChamp. We look forward to serving you with excellence in the future!
Best regards,
NeonChamp Team
Thank you so much for your fantastic 5-star rating of NeonChamp! We truly appreciate your kind words and are thrilled to hear that you found the ordering process super easy and enjoyed updates throughout the entire process. Hearing that you couldn't be happier with your neon signage makes us filled with joy! We aim to deliver perfection, and it's delightful to know that we've met your expectations. Thank you again for your support, and we look forward to serving you again in the future!
“We ordered a new light for our office window. It arrived promptly and we are delighted. Great people to do business with and a great service from them.
The neon sign looks great, thank you.”
Dear Quilliam,Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your kind feedback and are thrilled to hear that you are delighted with your new office window light.
At NeonChamp, we strive to provide excellent service and deliver our products promptly. It warms our hearts to know that we were able to meet your expectations.
We're glad you found us great to do business with, and we hope to serve you again in the future. Once again, thank you for choosing NeonChamp, and enjoy the fabulous look of your neon sign!
Best regards,
NeonChamp
“This neon sign is a Christmas present, so it has yet to be hung in its spot on the wall of our sports bar. However, the process of designing and ordering the neon sign was made easy by your excellent website. But perhaps the best (and unexpected) feature of the ordering process was the video you sent of the finished product lit up and working with all its accessories. So even before the package is opened I know what a great product I have received. And coming from overseas, the delivery took a bit longer but there was no hurry for the product. And the shipping was free and the price was great! Thank you for your amazing neon sign produce.”
Dear James,Thank you so much for your incredible 5-star rating of NeonChamp! We are thrilled that you had a seamless experience designing and ordering your neon sign through our website. The video we sent of the finished product lit up and working was indeed an added bonus, and we're glad it allowed you to appreciate the quality of your purchase even before unveiling it. We understand that international delivery may have taken a bit longer, but we're pleased to hear that it was worth the wait for such a fantastic neon sign. Additionally, we're happy that our free shipping and great pricing made your experience even more satisfying. Thank you again for choosing our products, and we hope your neon sign becomes the perfect addition to your sports bar. Cheers!
Warm regards,
NeonChamp
“Nice work they did, on a custom sign they made for me > great customer service> they always communicated with me, and let me know how things were coming along with my order!”
Dear Salvador,Thank you so much for your exceptional 5-star rating of NeonChamp! We are truly grateful for your support and thrilled to hear that you had a great experience with us.
We appreciate your kind words regarding the custom sign we made for you. Our team takes great pride in their craft and your satisfaction is always our top priority. We're delighted that our customer service exceeded your expectations and that we were able to keep you informed throughout the entire process.
Once again, thank you for choosing NeonChamp. We hope to have the opportunity to serve you again in the future!
Best regards,
NeonChamp
Dear Scott,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“What an amazing company. It was so easy to order my sign and they kept me updated every step of the way. When the sign was completed I received a video of my sign finished and a demonstration of the lights changes. I am eternally grateful. The words were composed by my grandchildren. Simple but direct. I will definitely will reccomend and use it again
Thank you.”
Dear Naida, Thank you so much for your wonderful 5-star rating and for taking the time to share your experience with NeonChamp. We are thrilled to hear that you had such a positive experience with our company.
Our team takes great pride in providing a hassle-free ordering process and keeping our customers updated at every step. We are thrilled to hear that you received a video of your completed sign and a demonstration of the light changes. We're glad that you found the words composed by your grandchildren to be simple yet meaningful.
Your recommendation and intention to use our services again mean the world to us. We can't wait to assist you with any future sign needs.
Thank you once again for your kind words and choosing NeonChamp!
Best regards,
NeonChamp
Dear Salih,Thank you so much for your wonderful 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that both of the signs you ordered exceeded your expectations. It brings us immense joy knowing that you are super happy with the outcome. Your satisfaction is our top priority, and we look forward to assisting you with any future orders.
Thank you again for choosing NeonChamp!
Best regards,
NeonChamp
“We are so so happy with our purchase. After looking at so many different websites we found how much money most places charge and how questionable the quality and customer service is. We were a little nervous at first, but were sent a video of our product before it shipped that really put us at ease! I 100% recommend NeonChamp and cannot wait to display our sign at our wedding next summer!!”
Dear Cameron,Thank you so much for the incredible 5-star rating of NeonChamp! We are absolutely thrilled to hear that you are so happy with your purchase. We understand how daunting it can be to find a reliable and affordable product in today's market, and we are delighted that we were able to meet your expectations.
We truly appreciate your trust in us and we are glad that we could provide you with a video of your product before it was shipped. Ensuring our customers' satisfaction is our top priority, and we are glad that it helped put your mind at ease.
Congratulations on your upcoming wedding next summer! We are sure that your NeonChamp sign will add a fantastic touch to your special day. Your recommendation means the world to us, and we cannot thank you enough for taking the time to share your positive experience.
If you ever need any further assistance or have any questions, please do not hesitate to reach out. We are always here to help.
Once again, thank you for choosing NeonChamp, and we wish you all the best in your wedding preparations!
Sincerely,
NeonChamp Customer Support
“great product - comes with a trial video, tracking information, a really great and stylish remote with many functions, etc. I think the service and quality here is top notch”
Dear RICHARD,Thank you so much for giving NeonChamp a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you find our product and service top notch.
We couldn't agree more with your comment about NeonChamp being a great product with excellent features. We're glad you found the trial video, tracking information, and the stylish remote with its multitude of functions to be impressive. Our team works hard to provide the best possible experience for our customers, and your review reaffirms that we are on the right track.
Once again, thank you for your kind words and for choosing NeonChamp. We're grateful to have you as a satisfied customer and look forward to serving you in the future.
Best regards,
NeonChamp
Dear Stephen,Thank you so much for the amazing 5-star rating of NeonChamp! We truly appreciate your kind words and feedback.
We are thrilled to hear that your custom sign turned out beautifully and exactly as you ordered. Our team takes immense pride in delivering products that exceed our customers' expectations.
Furthermore, we are delighted to know that our pricing was more affordable compared to our competitors. Providing quality products at a reasonable price is one of our top priorities, and it's wonderful to hear that we could meet your budget without compromising on the final outcome.
Thank you once again for choosing NeonChamp and for taking the time to share your experience. It means the world to us. We look forward to serving you again in the future!
Best regards,
NeonChamp
“No wall mounting kit. No call back either
Home Depot and other hardware stores don’t have it
It was supposed to come with the light…. Nobody answers the phone”
Dear Laura,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“The light is beautiful, well made. The remote system did not originally work but customer service was responsive and easy to work with. They immediately sent a replacement part.”
Dear Jessica,Thank you so much for taking the time to give NeonChamp a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are enjoying the beautiful light.
We apologize for the inconvenience you experienced with the remote system, but we're glad our customer service team was able to assist you promptly. Ensuring our customers are satisfied is our utmost priority, and we are always here to help.
If you need any further assistance or have any other questions, please don't hesitate to reach out. We’re here to make sure your experience with NeonChamp remains exceptional.
Thank you once again for your kind words and for choosing NeonChamp!
Warm regards,
NeonChamp
“I am a very pleased and happy customer with NeonChamp… their work is high quality… their business practice is exceptional…their personal touch … outstanding… this is why I’ve placed my second order with them and will be placing many more in the near future… great kid names signs!!!”
Dear Susan,Thank you so much for your incredibly positive 5-star rating of NeonChamp! We are delighted to hear that you are a very pleased and happy customer with our company. It means a lot to us that you think highly of our high-quality work and exceptional business practices.
We strive to provide a personal touch to our services, and we are thrilled that our efforts have stood out to you as outstanding. Your kind words and the trust you have placed in us by making a second order and planning more in the near future truly warms our hearts.
We sincerely appreciate your recognition of our great kid name signs. It motivates us to continue delivering the best products possible.
Once again, thank you for taking the time to share your experience and for your continued support. We look forward to serving you with excellence in all your future orders.
Warmest regards,
NeonChamp
“My first order i loved. Second one not so much. I spent more money but was completely unsatisfied. While loading my characters to make the proof it was limited unbeknownst to me so I entered the words, torrey’s classic garage but proof said , torrey’s classic gara. And thats what was made and delivered. What do i do with this??”
Dear Torrey,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“I was amazed that NeonChamp did as promised and actually backed their warranty in full as stated. Do you know how rare this is these days? They have earned my business for life. A man is only as good as his word. Thanks NC, for keeping your word. - Chris in Texas.”
Dear Chris,Thank you so much for taking the time to leave us a wonderful 5-star rating! We appreciate your kind words and are thrilled to hear that NeonChamp exceeded your expectations.
We understand that it's rare for companies to fully back their warranties, and we are delighted that we could do so for you. Your satisfaction is our top priority, and we are pleased to know that we have earned your business for life.
A man is indeed only as good as his word, and we are committed to keeping ours. Thank you once again, Chris, for your trust in NeonChamp. We look forward to serving you again in the future.
Best regards,
NeonChamp Customer Support
