“Bought for my granddaughter. She loves it. It was missing a piece( the cover on the tittle. They have sent a replacement piece. I do not know how it fit. My Daughter has not let me know. This is an interesting piece of wall art.”
Dear Sherry,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
Dear Keri,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
“Easy checkout. they provided updates with a video during the custom creation. product was wonderful when recieved. wires are a bit bulky, but works wonderful. mounting to the wall was easy.”
Dear Customer,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards
NeonChamp
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.ca to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Posted 1 year ago
Dear Customer,
We apologize for your recent website experience. We have processed the refund as you have shared all the details in the email so we request you to update your review.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear John, Thank you so much for your outstanding 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you were very impressed with our services. We're especially glad that you loved the custom NC State Wolf head we created for you. It brings us great joy to exceed your expectations.
Thanks once again for choosing NeonChamp. We look forward to serving you again in the future!
Best regards,
NeonChamp
“Looks great !! The customer service was amazing very responsive to my concerns. Definitely a returning customer. They also send a status update with video of my product !”
Thank you, Alazah, for giving NeonChamp a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're glad to know that you found our customer service to be amazing and responsive to your concerns. We look forward to serving you again as a returning customer. Also, we're delighted that you enjoyed the status update with a video of your product. Thank you for choosing NeonChamp!
Dear Annie,Thank you so much for the amazing 5-star rating you gave NeonChamp! We truly appreciate your kind words and feedback. We are thrilled to hear that you were very pleased with our communication, product, and fast delivery.
It brings us immense joy to know that your parents loved their gift. Making our customers happy is always our top priority, and your satisfaction means a lot to us. Should you ever need anything in the future, please don't hesitate to reach out.
Thank you once again for your support and for choosing NeonChamp!
Warm regards,
NeonChamp
“I recently purchased a fantastic sign as a Christmas present for my husband Don who has his own triathlon and multisport team B-Fit Racers. Absolutely perfect!
Lots of modes and brightness functions to choose from. NeonChamp provided detailed proofs and once made sent a video showing me the sign prior to delivery.
My husband was absolutely thrilled with this and he's had so many comments from his team, fellow athletes and friends.
Thank you NeonChamp for a job well done.”
Dear Andrea,Thank you so much for your glowing 5-star rating of NeonChamp! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase.
We were delighted to provide you with a fantastic sign for your husband Don's Christmas present. It's wonderful to know that the sign was absolutely perfect and that it has received numerous compliments from his team, fellow athletes, and friends.
We take pride in offering a wide range of modes and brightness functions for you to choose from, and we're glad that you found them to be satisfactory. Additionally, providing detailed proofs and a video of the sign before delivery is just one of the ways we strive to exceed our customers' expectations.
Once again, we want to express our gratitude for your kind words and for choosing NeonChamp. We are thrilled to have been able to contribute to your husband's enjoyment and satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you, and wishing you all the best!
Warm regards,
NeonChamp Team
“My sign doesn’t work. The “team” is reviewing the request video I had to make showing it didn’t work for the last 4 week days, and 1 weekend day and I have yet to hear resolution, but keep receiving emails to buy more or write a review. I’ll try the video here too a response would be nice.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Leslie,Thank you so much for your outstanding 5-star rating of NeonChamp! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with us.
Your kind words and appreciation mean a lot to us. We pride ourselves in offering unique products that live up to our customers' expectations. We're thrilled to hear that your NeonChamp looks great and was exactly as pictured.
Moreover, we're happy that our competitive pricing allowed you to make the most economical purchase on the internet. We strive to provide the best value for our customers.
Additionally, we take pride in our careful packaging to ensure that your order arrives safely and in immaculate condition.
Thank you once again for choosing NeonChamp and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
NeonChamp
Dear [Reviewer],Thank you so much for the amazing 5-star rating of NeonChamp! We are thrilled to hear that your custom neon sign turned out great. Our team takes pride in delivering top-notch quality products, and we are delighted that you appreciate the attention to detail we put into creating your sign.
We understand the importance of ensuring customer satisfaction, which is why we go the extra mile to provide a video preview of your product before shipment. We believe that this allows our customers to have a better understanding of their final product and adds an extra layer of trust and transparency.
Once again, thank you for your kind words and trust in us. We look forward to serving you again in the future!
Warm regards,
NeonChamp Customer Support
Dear [Reviewer],Thank you so much for taking the time to rate NeonChamp with a fabulous 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience.
We strive to deliver excellence from the moment you place your order until the product reaches your door, and we're delighted that you found our product well made and exactly as described on your order. Our team takes great care in packaging to ensure that your item arrives in pristine condition, and we're glad to hear that it prevented any damage during shipping.
Once again, thank you for your kind words and for choosing NeonChamp. We're here to assist you should you need anything else in the future!
Best regards,
NeonChamp
“Ordered on Dec. 8 with a "arrive by Christmas guarantee", which is why I chose this company. My sign was supposed to be here on the 21st- it's now the 29th and my order is still showing "in production". Customer service reps have been anything but helpful. I still don't have my sign.”
Dear ,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Canvas Champ agreed to make a neon sign for me but instead of showing me a proof, they manufactured a product that does not match what was represented on their design tool. Namely, a dot on the letter “i,” which is not a dot on the finished product. When I brought his to their attention, they claimed that a dot cannot be made on neon signs, contrary to a minimum of seven signs on their website in addition to the design tool I used, which represented as a dot.
I requested they make me what I ordered as I ordered it or cancel and refund. They said that wasn’t possible because I “approved the shipment” after they falsely claimed that there would be a 50% charge to cancel even though that is not in their Terms and Conditions. https://www.neonchamp.com/ They also have claimed “We have shipped the order with your confirmation and the order is already in transit so we cannot do anything now. Carson +1 404- 445-7864,” but even as of this writing, I have received no tracking information.”
Dear Mark,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your incredible 5-star rating of NeonChamp! We truly appreciate your kind words, and we're thrilled that we were able to resolve any concerns you had initially. Our utmost goal is to ensure perfection, and we're delighted that we achieved it in your case. If you ever need any further assistance or have any other questions, please feel free to reach out. Thank you again for choosing NeonChamp!
“They sent me someone else’s sign… I have no idea what became of the one they made for me. It ruined A Christmas surprise. I notified them… let’s see if they even respond.. I what or who this sign was designed for… not me. I’m sure whoever ordered the sign I got is just as cheesed off. So FIX IT!!! NOW!!”
Dear Customer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Dear Ruben,Thank you so much for your glowing 5-star review of NeonChamp! We are thrilled to hear that you loved our app and that we did a great job in meeting your expectations. Your positive feedback motivates us to keep working hard and improving our services.
Once again, thank you for your incredible support. We truly appreciate it!
Best regards,
NeonChamp
“Ordered on 4th December to allow plenty of time to be here for Christmas. 20 days later I'm still waiting. The website makes out the company is UK based with phone number and address, not in India. I've spoke to several different people who were not at all helpful- just fobbing me off telling me what I want to hear. Obviously I can't comment on the actual product as I don't have it. I definitely won't use this company again, nor will I be recommending it to family and friends. Really disappointed!”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.co.uk to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered a sign for my son for Christmas because the website said it would be here in time. Production hadn’t started by the estimated delivery date and now the sign isn’t supposed to arrive until 8 days after Christmas”
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
“Ordered on 12/7, was told it would be in hand by 12/18. Today is 12/21 and still in India. Customer service phone number doesn’t go to that company, and guy on the other end could care less about me or the products that I ordered. Save yourself the trouble and order from an Etsy company that makes them in the US, wish I would have.”
Dear Ramon,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
