Dear Bill,Thank you so much for taking the time to give NeonChamp a 5-star rating! We greatly appreciate your feedback and support.
We're thrilled to hear that you ordered a custom sign and it turned out exactly as we promised. Our team strives to ensure that each product meets our customers' expectations, and we're glad to know that we didn't disappoint you.
Additionally, we're glad to hear that the installation process was easy for you. We always aim to make our products as user-friendly as possible, so it's fantastic to know that you had no trouble setting it up.
Thank you once again for choosing NeonChamp and for sharing your positive experience with us. We look forward to serving you again in the future!
Warm regards,
NeonChamp
Dear Reviewer,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at cs@neonchamp.com to have this taken care of. We are committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
Thank you so much for your 5-star rating of NeonChamp, Darryl! We are thrilled that we were able to take care of your situation quickly and provide you with the service you deserved. We truly appreciate your feedback and we are so glad that you had a positive experience! Thank you for everything!
Regards
Neonchamp
“The website was very easy to use! We got exactly what we wanted. The shipping was fast and packaged so safely it was hard to open. We used the sign for our wedding and got so many compliments on it. 10/10!! Would 100% recommend to everyone.”
Hello Annika,
Thank you!!!! it means a lot to us when our customers share our products experience. Neonchamp believes in delivering 100% customer satisfaction.
Regards
Neonchamp
“We needed neon signs to capture event-goers attention and the signs came out great! They look better than we expected. We were impressed with the communication on our order and were sent videos of our actual signs being tested before they shipped. Highly recommend!”
Hello Brian,
Thank you so much!!! it means a lot to us when our customers share their experience about our products as it motivates us a lot in providing 100% customer satisfaction.
Regards
Neonchamp
“Ordering was easy, and the shipment was very well packaged. I'm actually impressed it arrived so well contained after quite a far journey. Looks great and exactly like what we expected!”
Hi,
Thank you for taking your time to share your experience about our product here, it means a lot to us when our customers write about us. It motivates our team to deliver 100% customer satisfaction regarding our product.
Regards
Neonchamp
Hello Nancy,
We apologize for any inconvenience, please check your email from order@neonchamp.com we had send you the order number also as we see your package has been shipped out on 4th August by Fedex and currently is in transit.
Regards
Neonchamp
“I would never again buy anything from this company- they promised a date that was never a reality and their shipping process was a complete disaster- don’t be tempted- stay away. You’ve been warned.”
Hi,
We are extremely sorry for the inconvinence caused, we understand that it was delayed. We always believe in providing quality product to our customers. As we see we have refunded certain amount of the order value back to the original mode of payment. Please accept our apologies in this.
“Very happy with the end product. It took some back and forth to get it right but the people I talked to were always good and responsive. A slight negative--with almost every communication I talked to a different person, which could get confusing. Also, whoever was doing their mockups was not the best designer: not the best attention to detail, and I had to keep pointing out how the mockup did not match the logo I sent them. However, their prices were the best of all the companies I called, and for a little extra direction on my part, it was worth it. I would highly recommend NeonChamp.”
Hello Dwann,
Thank you for sharing your expirence about us, we will share this with our Design team and we regret for any inconvinence caused durign the digital mockup sent. We hope that you love our product as we belive in 100% customer satisfaction.
Regards
Neonchamp
“Price and quality of the neon sign was great! They sent revisions every time I asked for a change and had a quick turnaround to make and ship the sign. Very pleased with the turnout”
Hi,
Thank you for sharing your experience about us over here, we are very happy that you loved our product as it means a lot to us coming from our customers.
Regards
Neonchamp
Hello Dakia,
Thank you for sharing your experience about us and we are glad that you loved our product. We believe in 100% customer satisfaction and deliver the best quality product to our customer.
Regards
Neonchamp
“The sign was amazing! It wasn't perfect but it was pretty well made! They really packaged it up so it took a awhile to get it out but that just means it arrived safely. The lights are super cool and we are excited to put it up!”
Hello Amanda,
Thank you for taking your time to write about us, we are glad that you liked the sign however we are sorry to hear that it was not meeting your expectations. Please share us the issue on the email we have sent you and we would be more then happy to get it resolved for you.
Regards
Neonchamp
“Excellent. My neon sign arrived intact from the other side of the Globe, a superfast ship. We're very pleased. Will recommend.
Have a great day!
Jerry”
Hello Jerry,
Thank you for the lovely feedback and sharing your experience about us, it means a lot to us when our customers write about us as it motivates our team to deliver their best. Neonchamp does not compromise in quality as we believe in 100% customer satisfaction.
Regards
Neonchamp
Hi,
Thank you for sharing your experience about us, we are happy that you & your friends loved our sign. It means a lot to us whenever our customers share their experience about us. Neonchamp believes in giving its customer 100% product satisfaction and we stick to it. Thank you once again!
Regards
Neonchamp
“Product turned out even better than I could imagine!! Great quality and great customer service. They were always timely in responding to my questions and even sent a couple videos of their progress.”
Hello Kasey,
We are happy that you loved our product and thank you for writing about our customer service, Neonchamp belives in 100% customer satisfaction for our products and it motivates our teams to deliver the best quality. Thank you once again!
Regards
Neonchamp
Hello Veronica,
Thank you for sharing your experience with us and writing about us, we have checked the proof image that you had done while placing the order and we can see it in orange color. Please email us on cs@neonchamp.com with your order number and we will be glad to assist you with it.
Regards
Neonchamp
Hi,
Thank you for sharing your experience about us here, it means a lot to us when our customers write about their experience and it motivates our team to deliver the best quality product as Neonchamp believes in 100% customer satisfaction for the product. Once again Thank you!!
Regards
Neonchamp
Hi,
Thank you for taking your time in writing about our product, we will share the feedback with the concerned team however shipping is handled by a third party. But this was a good suggestion and we will try to get this implemented.
Regards
Neonchamp
Hello Liz,
Thank you for taking out your valuable time to write about us. It means a lot to us as it motivates us to deliver outstanding quality at its best. We are glad that you loved our product.
Thanks
Neonchamp
Hello Virgil,
Thank you for posting the review for us, we apologize for the delay in delivery and will ensure that next time you place an order you get it on time. We are happy that you loved the sign as we want our customer to be 100% satisfied.
Regards
Neonchamp
