It took a while before we finally decided to get a promotional neon sign. I searched for quite a while, and we considered various technologies and pricing. These are generally quite expensive and since our project is a startup, pricing is even more important to us. And since we have a creative project, the sign had to live up to who we are. We decided to try NeonChamp because of the low price and the flexibility of the overall process. Of course we read all the bad experiences from others, but, in our evaluation, we always look at all aspects and place all elements in the equation. Some elements may be more important for one and less for another. After considering all elements, we thought it was ok to take a chance with Neonchamp. First, our design had to be made custom, and I was not even sure they could do it, but, within quite a short time, I got a sample which was quite acceptable to us. And not that much of a price difference. Also, they had sent a coupon code many days prior to our purchase, but the vendor was nice enough to apply it to our order, even though it was past the coupon time. Actually, we thought the custom design would cost a lot more, not at all, we were quite surprised. Then, we realized that we needed the sign fast because we have a show and having the sign would make a big difference, I was not necessarily promised that we would get it on time but they said they would go for it. So they put a rush on the order. And guess what, we received the order today ! One month before our show ! I was totally sure it would not be possible. Now the product ? Well, yes it is not like the glass neon quality this is for sure, but once lighted it rocks, we are very happy with it. It totally works for our purpose and budget. It contains several colors because of the design and the design is quite well represented (it is our logo). The power supply is an overkill, it will never heat up this is for sure, I am totally safe with it. The small controller works perfectly, but you do not absolutely need it. There is a tiny little bit of cleaning to do on the sign, but seriously, they really pulled it off for us to get it so fast, how can I complain about anything. So, I am sorry for people who had bad experiences, but honestly I might get a second sign made with different fonts for other occasions. They deserved our business.