Long story short, prior to ordering from NeonChamp I double checked if the sign would work with my low voltage system for my backyard lights, in which my system met the requirements. I was not told this would void the warranty of the sign. I paid over $500 for a sign that only lasted 9 months (paid extra to ensure it was outdoor compatible for Canadian winters). After the sign not being used much over the winter months, I turned on the sign the following spring to notice, one the light is no longer the colour we picked which was pink (colour changed to white) and one of the letters no longer works. NeonChamp were quick to dismiss any responsibility and told us because we hardwired the system that it voided the warranty. We were not told this when I enquired prior to ordering. We will be taking legal action as I have the communication from their staff. Please do not order from this company as they take no responsibility of the poor quality of the signs they manufacture.