“The cap has the Deerhunter embroidery on the side but I find it doesn't look the price I paid, I will be lucky to get half a season out of it, looks good online but feels cheap, I think from now on I'll stick to Barbour”
“Product I ordered was poor quality and I reached out to them to return the product and they just ignored me. Would definitely avoid this company as there is a lot better customer service and products available elsewhere.”
“Ordered a pair of boots in size 10 for Christmas gift. Was sent. A 9.5. Complained, and returned (quite easily) only for another 9.5 to be sent! Complained again and haven’t heard anything! Ridiculous especially when purchasing expensive item!!!”
“Disappointing. The sizes are incorrect. Far too small and when wishing to return, I was told I have to pay for return, even though the sizing is completely different to any other company.”
“Diabolical. The clothes are oversized. Charges are astronomical. Over £7 to return an item is sickening.
Absolutely rubbish would certainly recommend others to avoid.”
“Still trying to get my money refunded, I run my own business and I refund my clients on the same day so where do these people get off telling me it will take 5 days plus they advertise free returns but then charge you £3.99 for the privilege”
“Very poor service trying to return item cannot get to the return form does not recognise my order no. Nor my email address .tried calling but keeps telling me the line is busy also contacted the helpline but no reply to date”
I was sorry to read your review and to hear about the trouble you've been experiencing. I have checked our records and can confirm that we have responded to your messages. Additionally, our return portal is functioning correctly using your order number and the email address you provided at the time of your order.
Our phone lines are open Monday to Friday, 9 am to 5pm, and you should get straight through to us. To confirm our contact number is 01725 510051.
Please do not hesitate to reach out to us, and we will be more than happy to assist you.
“Very sorry to say unusually on this occasion the product disappointed.
The waist measured less than 34" ordered and whole item was less comfortable than than usual.”
Hi Martin,
Thank you very much for your order. I’m sorry to hear that you were unhappy with the sizing of the trousers. We are in the process of updating the size guide to recommend ordering a size up for a more comfortable fit.
I apologise for any inconvenience this may have caused. Your feedback is invaluable to us, and we closely monitor reviews to continuously improve our products and services.
Thank you again for your feedback.
Kind regards,
Team NFC
“I am very disappointed. Chose a size that I have ordered before in a different style! Arrived quickly but size that arrived was tiny compared to what I was expecting. I mean obviously way smaller than a 38 waist! I have had to pay to get them delivered and pay to send them back when it is obviously the companies fault! I will not be going back”
“I didn't shop with NewForest Clothing as I have made clear to them but it hasn't stopped them sending me this review request and repeatedly sending me emails. From this I would conclude that they either have a poor customer management system or can't be bother to correct it when there is a known mistake.”
