“Avoid , al the reviews here are what the company doing to the customer. U will get charge once you missed the delivery. Delivery time was sent out at midnight to you . This company only gives u lots of things to worry about . It’s £55 for a missed delivery.”
“I bought a ice maker. After 2 months stopped working,after sending PDF reports to Nextday Catering told me that the item I had bought from them is part's warranty only,and I have to ask engineers to provide a report and photos and send it to the in PDF document. (In the hope that I give it up)..Will not”
“Awful awful Company - avoid at all costs. Adexa scamsters posing as Nextdaycatering
So I was adamant that my new commercial kitchen appliances were not from the other awful company Adexa whom I’d had previous terrible dealings with, and so found the items I needed from these guys.
Price was decent, but to my horror the products that were marked to me for delivery where Adexa products. So i emailed and called to cancel. This was ignored and they still tried to deliver my items which I declined delivery. Now they are taking 25% off both items which is over £1400 for both orders for restocking even though I emailed to cancel prior to delivery.
Now 3 weeks on you can’t get through to them on the phone and when you do, you get a Kim, Pamela or Kirsty and god knows who else that would speak like they have just got out of bed on the other end of the line, being super unhelpful!!! Not!!
I’m still waiting for me refund and will now probably have to go legal or through my bank.
Stay away from these thieves. Totally dodgy company who are obviously the same owners as Adexa.
Shameful that people like this can trade and sleep at night.
Get them closed down by not ordering.”
“Please avoid this company. I’ve ordered 2 weeks ago and still waiting for the items. I ordered 6 items but last 2 weeks in different days only received 3 items rest of the items never know when will arrive. In their website they said next working day delivery,which is absolutely lie.”
“Tried them all.. I have used this company for many years and always have the best prices and delivery within a few days, We have had issues with other suppliers so prefer to use just 1 or 2, I have catering outlets and need fryers, grills, micos and fridges all the time.”
“Shitshow of a company don't buy anything they have or say. They don't answer the phone or emails when there's a problem and that tells its own story. Rubbish equipment rubbish customer service and rubbish company. Total cowboys..”
“This people are modern days cowboys DO NOT DO NOT ORDER FROM THIS PEOPLE I ORDERED A COOLER it been 13 day to not arrived call the customer service person on the other end don’t what’s she was doing keep telling me it’s on its way on their website it’s say free delivery 3-5 working day now when i called to find out where is my order now in free delivery 5-6 working days i tried to cancel the order but they saying their will be a 25% re-stocking fee please please do not order I am opening a new business because of the delivery delay I had to cancel my opening DO NO ORDER FRO THIS COWBOYS”
“Do not order from this terrible company.
I purchased an oven. The on/off switch failed within 6 weeks. When I contacted them for a replacement switch (4 months ago), they sent me a detailed list of requirements, including the need for a commercial electrical report on the failed component.
Everything was completed and returned.
Nothing more was heard from them. They generally don't answer the phone, and when they do, they make excuses and state they will look into it; they never phone back.
Worst company I have dealt with in thirty years.”
“AVOID AVOID AVOID AT ALL COST!!! This company is an absolute scammer. they will take your money for goods they don't have in stock. Then when you cancel because they taken more than 2 weeks to deliver to you they don't even refund the correct amount of money. I haven't even been give 50% of my money back. Absolute con artisists and fraudsters. Broke their own terms and conditions and UK law. AVOID AVOID AVOID”
“Terrible company. Bought 1 freezer and 2 fridges from them and all have broken down over the past year. Products were under warranty but ive been waiting for 2 weeks for their service engineer!! I have called them at least 20 times and have sent them at least 10 emails but I am getting no response from them. Terrible customer service!! DO NOT BUY ANYTHING FROM THEM!!!”
“Shocking Customer Service!
Purchased a very expensive Rational Oven and Stand, at a cost of £7k ++ expecting a speedy delivery, given the name of the company 'next day catering', more like next week, month or never! I was informed the item was in stock and I made it very clear I needed a specific type of model, single phase electricity not 3 Phase. I communicated this via the order form, email and a telephone conversation. This additional info fell on deaf ears, as the first delivery, which arrived 6 days later, not next day, was incorrect, they sent a 3 phase oven, which I only found out about, after spending quite some time unpacking it. Even though this was Next Day Caterings mistake, I was told I had to re-pack it and have it ready for a courier. Getting that courier organised was also a painful experience, I won't bore you with the details, lets just say it took several days of back and forth; and many attempts to get through to their shocking customer services team, who never seem to answer their calls! Point to note, the oven was advertised with a starter pack worth £250, which never arrived with the first oven order. The 2nd oven arrived several days later (i don't live near or work at the unit, so I'm having to make special trips 1.5 hr round trips and take time off work!!), anyway, 2nd oven arrives, 1. without the starter pack, 2. without the detergent and 3 MOST IMPORTANT, without the necessary pipes, which means the oven couldn't even be used. I was promised the starter pack, pipes, manual and detergent would arrive today, but they didn't. The shocking customer service haven't picked up any calls, I've called about 6 times and emailed 3 times, even emailed the CEO...... tumbleweed!! I've spent £7k+ on a piece of kit I can't use, because Next Day Catering are completely inept and doing the basics of ordering from a supplier and tracking that order and providing a semi decent level of service to their customers. I needed the oven last week and it's now looking like my opening date of my cafe will be delayed, which is going to be very costly as I've spent a small fortune on advertising etc. I would strongly suggest you find another company to provide your commerical kitchen appliances, because Next Day Catering are not up to the job, far from it.”
“If I could give 0 stars I would. Useless customer service. Accounts department don't reply to emails. Joke of a business! We have returned an order we placed on the 14th of November with standard delivery which says 1-3 on the website, and it never arrived so I called up and cancelled, then funnily enough it was being dispatched the next day, and turned up 10 days later. It's now 20th of Feb, all my emails chasing a refund and refusing to accept the 25% restocking fee have been completely ignored. We sent this item back to them end of Nov, and it's now 20th of Feb and they still have our money. DO NOT spend your money here under any circumstances. Should be reported as a fraudulent company.”
