Zhengyu Ma Reviews

Name: Zhengyu Ma
Address: 3609 Mojave Ct, Suite E, Columbia, Missouri
Rating: 4.37

4.4 Rating 328 Reviews

82 %

of reviewers recommend Zhengyu Ma

4.4

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Zhengyu Ma 5 star review on 26th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received an order that I placed on Nov. 30, 2024 and that was shipped Dec. 2, 2024. Tracking information does not provide any information as it is still saying the same thing as on Dec. 2, 2024 - only that the shipping information has been received. When I contact the shipper, they say they have not received the package and to contact the sender. I have emailed Novashine 3 times, submitted a contact form via the website twice, and sent a message through Facebook messenger. I have not heard from anyone.”

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Posted 3 months ago

“Sent me the wrong product and I contacted customer support TWICE with no response. I want my money back”

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Posted 11 months ago

“I am very unsatisfied and sadly after consistent use have seen absolutely no difference. Definitely will not be purchasing this in the future.”

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Posted 2 years ago

“This is a scam! I am literally being harassed by the carrier DHL who is asking me to pay extra $38 in customs duties and VAT.I have received 2 emails, 2 text messages, and now DHL is calling me by phone. It is unbearable. I have already paid 125.27$ including 44.28$ for delivery Novashine sent me an order confirmation email indicating 0 taxes! I want to cancel my order and get my money back. I wrote several mail Novashine didn't answer: This is a scam!”

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Posted 2 years ago

“The product itself is great but the fact that I purchased TWICE and both times that got my order messed ups is ridiculous! First time I ordered 2 whitening kits, and they sent me one. Second time, I ordered 3 whitening gels, and they send me 2! They don’t even have a customer service phone number to call…”

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Posted 2 years ago

“Hi, honestly I would like to leave a review of your product but the thing is that I still haven’t had it and I don’t know why. I hope that you maybe can get me a explanation. Thank you”

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Posted 3 years ago

“I never got my $60 package so I would really love to speak to a manager or associate, thank you so much.”

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Posted 3 years ago

“The wire on the mouth piece must have a short. I am having trouble keeping the blue light on when using it. I just purchased my kit a month ago.”

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Posted 3 years ago

“Have not received the item yet.”

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Posted 3 years ago

“VERY DISAPPOINTED! I ordered a couple's teeth whitening kit for my fiance and me to use before our wedding and WE NEVER RECEIVED OUR PACKAGE. Novashine DOES NOT provide good customer service with helping to locate your lost package, replacing package, or providing refunds unless you jump through a thousand hoops. I regrettably chose Novashine over the competitor, Snow. If you'd like to be disappointed and be ripped off, please choose Novashine!”

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Posted 3 years ago

“it's been 3-4 weeks and I still haven't received my package! It said it would come on December 6th but it still hasn't came.”

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Posted 3 years ago

“I have being using the product and there is no change on my teeth color at all. Just sensitivity. Not buying again”

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Posted 3 years ago

“All they want is money, it may work, but at a very expensive price. They will not let you buy a retainer from them for the price they would include in the kit. If you recently had braces and you lost your retainer and don’t want to spend $200 on a new one, this is not the place to look for help. I talked to someone over the phone at my location and there was a language barrier, its like she didn’t understand what I was saying. Overall 0/10”

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Posted 3 years ago

“Hi my name is Jasmeen. I placed my order more than a month ago and haven’t received it yet . I emailed you guys twice in a week & haven’t heard anything back from you. Which is really disappointing because I spent a good amount of money on your product but still don’t know where it is , I am not able to track it, you guys are not even bothering yourself to contact your customer back and help them out with their problem. Your customer service is worse, you don’t even care replying back .”

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Posted 3 years ago

“Unfortunately I haven’t gotten the product yet so I can’t rate it yet. When he comes I'll be sure.”

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Posted 4 years ago

Hey Saso! Thank you so much for letting us know! International orders are taking a little longer due to COVID-19 delays but rest assured it is on it's way and will arrive shortly!:) Please feel free to email me anytime at business@novashinesmile.com and I would be more than happy to provide updates! - Brittnee

Posted 4 years ago

“My teeth are discolored from coffee. But, I only drink one cup a day. The product irritated my teeth and gums and my teeth are still the same color. I will not purchase this product again”

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Posted 4 years ago

Hey Stacey! Thank you so much for letting us know we apologize that your experience with Novashine was less than amazing! It seems the you have experienced some sensitivity while using Novashine. This can happen in about 2% of users! There are tips though if you wanted to give it another try such as using less gel, using less time, or a mix of both! Let me know if this helps we would love to get you the award winning results we're famous for!:) - Brittnee

Posted 4 years ago

“Did not receive my sons order and no response when contacted”

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Posted 4 years ago

Hello! I apologize for this I just looked up your email and cannot seem to find it. Please reply to this message and we would love to assist in finding your package!:) - Emily

Posted 4 years ago

“No phone number for assistance”

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Posted 4 years ago

“Terrible and virtually zero customer service. I order back on December 10th and nothing has arrived. They will not refund your money until you return the package back to them. In other words, never cause I have no product but my credit got charged. Also, note the bad reviews they get push down immediately by good reviews intentionally. BUYERS BE AWARE DO NOT BUY!!!!”

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Posted 4 years ago

Hey Marcelo! Thank you for your review! Packages are arriving, due to COVID-19 International packages are taking longer than expected which we greatly apologize for. Based on our data most delayed packages have been arriving within these past two weeks so I hope yours will be arriving soon as well! Thank you for your patience during this pandemic and I apologize the package isn't moving faster. Emily

Posted 4 years ago

“Still waiting for my order, placed in early December and no answer from anybody. How do I get my money back?”

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Posted 4 years ago

Zhengyu Ma is rated 4.4 based on 328 reviews