Zhengyu Ma Reviews

Name: Zhengyu Ma
Address: 3609 Mojave Ct, Suite E, Columbia, Missouri
Rating: 4.37

4.4 Rating 328 Reviews

82 %

of reviewers recommend Zhengyu Ma

4.4

Based on 328 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Zhengyu Ma 5 star review on 26th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Novashine and have used it for years to whiten my teeth. However, with my recent purchase, the whitening gel went bad within a few months after my purchase. I reached out to their customer service weeks ago but have yet to receive any reply. I’ve tried several times to get into contact with them but have not received a response.”

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Posted 9 months ago

“Hard to apply gel to the mouthpiece since both are clear. Gel not so 'sticky' Whitening effect pretty mild. Mouthpiece is uncomfortable. Hard to know how much gel to apply since it all comes out suddenly from the syringe”

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Posted 1 year ago

“Love the whitener but does not come with enough gel. The syringe is hard to dispense without pushing too much out initially and then you have to spread it around on the mouthpiece with your finger in order to not wate it. Mouthpiece works great.”

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Posted 2 years ago

“My gums became sore after using it for a week, I started to see a change but because of my gums I had to stop using it, but it works.”

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Posted 2 years ago

“I have never had this problem before. I only got 4 1/2 treatments . The tube was stiff and I had to push hard and then too much came out and so it was wasted. My teeth do look better but, in the past they looked Fab! Sorry to complain.”

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Posted 3 years ago

“The Gel: Pro: The gel itself is nice. I have seen some results with it. Zero sensitivity. I'm not sure if it's any more powerful than other brands. It seems similar if not identical to other brands gels, but I have to dig deeper for that info. Con: The syringe didn't come with something to easily dispense the gel. Unless you are very careful, way more than you anticipate will be pushed out of the syringe, which is so wasteful especially considering the cost The Mouthpiece/Light: Pro: I love that I can plug it into my phone! I've tried battery ones before, but it felt too heavy to hold for 30 minutesjust by my teeth. This version is light! I also like that it's such a strong light. This was what sold me in the first place, because they said the strength of the light makes the difference in the effectiveness of the gel Con: This, by far, was my biggest issue. I did reach out to staff about it, but was just told they sampled mouth pieces and this is an average mouth size. When I say that my jaw could not fit in this mouthpiece, its an understatement. The directions say you can paint the gel on or apply it to the front of the mouth piece and press it against your teeth. My teeth, in no way, pressed against this mouth piece! It is incredibly narrow I am surprised anyone can use it. I have a normal mouth shape --no major over bite or underbite, no wonky teeth that would prevent my teeth from fitting a normal mouth piece (and I have not had an issue with any other brand's mouth piece). I had to cut out the entire middle portion of the mouthpiece to just comfortably hold it up with my hand to get through a session because it hurt so bad. Yep... this is how i have to use the product... holding it for 30 minutes with my hand so my mouth doesn't have added stress of trying to fit in something 3 sizes too small. Before I cut it, it felt like it was trying to move my teeth inward (imagine trying to walk but pressing your knees together and inward)... 100% unnatural. As I said, I reached out to staff. The response I got was polite, but offered no solutions. I asked of they had advice on making it more comfortable... nothing. They just said in their research this is an average mouth. I have no idea how. I was expecting a little more empathy and some tips as to how I could make it a better experience in an effort to show they care. Again, the response I got was in no way rude, and the reply was fairly quick! They did apologize for my experience, but they didnt seem too concerned with my issue. Disappointed overall. I will finish the gels, but regardless of how white my teeth get it's a painful and uncomfortable experience every session. I wish the mouthpiece was moreade from a more flexible material and not so rigid. I wish it could be adjusted (perhaps another size option for more normal mouth structures). I wish there were tips to make it a more positive experience. I'm more than willing to find ways to make things work, because no matter what you buy it won't be a perfect fit for you. Aside from the mouth piece, I like the brand and its overall concept of teeth whitening. There was a reason i chose Novashine over the myriad of other brands available. Still trying to trouble shoot it and make it work. But 3/5 starts because of the pain!”

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Posted 3 years ago

“I would give 3,5 if I could, but not 4. The results are alright, I think. Hard to define, because I feel the white colour dissappears very fast and you don't get a lot of gel in the package, so it is expensive, if you want to use it semi frequently. But the thing I like the least is the fact that the mouth-piece hurts, because of it's shape. So this teeth whitener might not make your teeth or gums sensitive, but I can't really bite the mouth-piece, as no matter how I place it, it hurts somewhere and that is quite difficult for 15 minutes and also because you want even results. But the results are there and the service is great. It was also delivered pretty fast, considering I live in Europe. I do wonder if they store the gel cold before it is delivered to you.”

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Posted 3 years ago

“I was pretty disappointed. I used for the max time very day until I ran out of gel and didn’t really see a difference. 😭”

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Posted 3 years ago

“I am very happy with my Novashine product only one small issue! I ordered a gel refill and I got a tooth paste in the mail instead I paid $30 of a $10 tooth paste. I am currently out of gel and I want to whiten my teeth. 😡”

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Posted 4 years ago

“eh it’s ok i don’t see a difference”

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Posted 4 years ago

Hi! Thank you so much for leaving a review! Typically all that's needed to get world-class results with Novashine is a few simple tips and tricks! I'd love to assist with getting you the results you're after! Please feel free to reach out to us at business@novashinesmile.com to chat!:) -Brittnee

Posted 4 years ago

“Very good packaging!! Very pretty love it. Works amazing too!!”

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Posted 4 years ago

“Novashine is really good and has changed my teeth almost instantly”

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Posted 4 years ago

“I’ve used my nova shine about 10 times now and my teeth are not white to be honest they look the same.”

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Posted 4 years ago

“Not as whitening as I would have liked.”

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Posted 4 years ago

“I have not received my order yet.”

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Posted 4 years ago

“I love it!!”

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Posted 4 years ago

“I would write a review but I still have not received my package”

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Posted 4 years ago

“My package was about two days late it isn’t bad I just wish it would have gotten to me sooner it’d be nice.”

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Posted 4 years ago

Zhengyu Ma is rated 4.4 based on 328 reviews