ODS Reviews

Name: ODS
Address: Marsh Road, Oxford, Oxfordshire
Rating: 4.18

4.2 Rating 44 Reviews

82 %

of reviewers recommend ODS

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Phone:

01865 335 400

Email:

enquiries@odsgroup.co.uk

Location:

Marsh Road,
Oxford
Oxfordshire
OX4 2HH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 1 week ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 1 week ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 1 week ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 1 week ago

“This has been the least empathetic and least understanding experience I have ever had with customer care. I am an NHS staff member and use the free Park & Ride scheme with a valid permit, having surrendered my OUH parking permit as required. Unfortunately, my car broke down and had to be taken to a garage. I informed the relevant teams immediately. During this period, I was using a courtesy car provided by the garage and paid for parking every day without fail. On one occasion, after working a late shift, I unintentionally forgot to pay. As soon as I realised, I contacted my workplace transport team, only to discover that a fine had already been issued. I appealed the charge three separate times. Each appeal included additional evidence: email correspondence, proof that my own car was off the road, and confirmation that the vehicle was a courtesy car. Every appeal was rejected within hours, each time using the same impersonal, templated responses, with no acknowledgement of the circumstances or evidence provided. £50 is a significant amount for NHS staff earning only slightly above minimum wage, especially while already facing unexpected car repair costs. This situation required understanding and discretion, but none was shown. Is empathy still part of customer care? In this experience, it appears not.”

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Posted 1 week ago

“We have been asking for a bin for months. You were supposed to contact us, and we still haven't heard from you. It is appalling!”

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Posted 2 years ago

Thank you so much for your feedback Claire. We are truly sorry for the lack of response and we really want to put this right. We have escalated this matter and someone will be in touch as soon as possible. If you would like to discuss anything else in the meantime please email us at tradewaste@odsgroup.co.uk. Customer Services ODS

Posted 2 years ago

“Terrible at every turn”

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Posted 3 years ago

Thank you for taking the time to leave us feedback. We set a high standard for ourselves and are sorry to hear your expectations have not been met on this occasion. A member of our team will be in contact with you shortly to discuss your concerns. Customer Services ODS

Posted 3 years ago

ODS is rated 4.2 based on 44 reviews