ODS Reviews

Name: ODS
Address: Marsh Road, Oxford, Oxfordshire
Rating: 4.18

4.2 Rating 44 Reviews

82 %

of reviewers recommend ODS

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Phone:

01865 335 400

Email:

enquiries@odsgroup.co.uk

Location:

Marsh Road,
Oxford
Oxfordshire
OX4 2HH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 6 days ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 6 days ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 6 days ago

“I appreciate their assistance; it enabled a rapid and seamless resolution to my withdrawal issue.”

Helpful Report

Posted 6 days ago

“This has been the least empathetic and least understanding experience I have ever had with customer care. I am an NHS staff member and use the free Park & Ride scheme with a valid permit, having surrendered my OUH parking permit as required. Unfortunately, my car broke down and had to be taken to a garage. I informed the relevant teams immediately. During this period, I was using a courtesy car provided by the garage and paid for parking every day without fail. On one occasion, after working a late shift, I unintentionally forgot to pay. As soon as I realised, I contacted my workplace transport team, only to discover that a fine had already been issued. I appealed the charge three separate times. Each appeal included additional evidence: email correspondence, proof that my own car was off the road, and confirmation that the vehicle was a courtesy car. Every appeal was rejected within hours, each time using the same impersonal, templated responses, with no acknowledgement of the circumstances or evidence provided. £50 is a significant amount for NHS staff earning only slightly above minimum wage, especially while already facing unexpected car repair costs. This situation required understanding and discretion, but none was shown. Is empathy still part of customer care? In this experience, it appears not.”

Helpful Report

Posted 1 week ago

“I want to give a shout out to the pest control team at ODS. The 2 women I spoke to in the office really went the extra mile to help us by speaking directly to the pest officers to sort out the timing for a visit. We were so relieved! Tony and Megan turned up and were fantastic. The problem was diagnosed after careful investigation of our property and solutions put in place. In addition to that we were given advice as to how to keep the pests from getting in, in future. It was all done with good humour and expertise. Thanks all very much!”

Helpful Report

Posted 4 months ago

“I would like to thank Jason Farnell and the team for a first class job in adapting the bathroom. from the very start we were treated with the utmost respect and dignity in answering both mine and my mothers needs. Codger started work at 8 am every day arriving earlier some days he was totally professional even taking the time at the end of each day to go through what had been done and what was to be done the following day he and the rest of the team are a credit to the ods group and I would like to give them my sincere thanks for an excellent job and their kind considerate and friendly manner.”

Helpful Report

Posted 1 year ago

“ODS is fully engaged and committed to making any project reach its objective in all stages, from the walk and talk to installation. All the staff are friendly, professional, appropriately trained, adaptable and willing to go the 'extra mile' when necessary. Also will provide professional practical advice drawing from extensive, broad experience to achieve the best value for money. Any additional works are priced and agreed upon before installation. ODS is a contractor that is dependable, reliable, value for money and consistently excellent in all aspects of their involvement in any scheme.”

Helpful Report

Posted 2 years ago

Thank you, Ralph! We strive to maintain the highest levels of excellence and are delighted that you feel that we have done such a good job. Your feedback is invaluable to us and we thank you for taking the time to share your experience. Customer Services ODS

Posted 2 years ago

“Prompt and accommodating service as and when one puts in a request. Good customerv service.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of ODS! We strive to ensure the best customer service possible is provided and we're really happy to hear we are delivering. Thank you for your feedback. Customer Services ODS

Posted 2 years ago

“We have been asking for a bin for months. You were supposed to contact us, and we still haven't heard from you. It is appalling!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback Claire. We are truly sorry for the lack of response and we really want to put this right. We have escalated this matter and someone will be in touch as soon as possible. If you would like to discuss anything else in the meantime please email us at tradewaste@odsgroup.co.uk. Customer Services ODS

Posted 2 years ago

“the work started very promptly and finished in the time agreed. all of your operatives were very pleasant and helpful when asked any questions about the works.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating! It's great to hear our operatives were so helpful and we are really glad you are happy with the work. Thanks for taking the time to give us such brilliant feedback. Customer Services ODS

Posted 2 years ago

“Fantastic service! collected our commercial waste and Tracy was so very helpful. Many thanks”

Helpful Report

Posted 2 years ago

Thank you so much Tracy for your 5 stars rating! We are so glad that you had a great experience with us. We really appreciate you taking the time to leave such positive feedback. Customer Service ODS

Posted 2 years ago

“Collections are regular and on time. Had trouble trying to update my contract”

Helpful Report

Posted 2 years ago

Thank you so much for your 4 star rating for ODS, we really appreciate your feedback! We apologise for any difficulties with updating your account. If there is anything you would like us to look into further please do email us at tradewaste@odsgroup.co.uk. Customer Services ODS

Posted 2 years ago

“Usually a very good service but there are too many occasions when the bins are not emptied and overflow and we have to chase for a collection.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of ODS, we fully appreciate your valued feedback. We note your comment regarding collections, if you would like us to assist further on this please do not hesitate to email us at tradewaste@odsgroup.co.uk. We will happily look into any concerns and see what we can do to improve. Customer Services ODS

Posted 2 years ago

“Very good service”

Helpful Report

Posted 2 years ago

Thank you, Munawar, for your 4-star rating of ODS! We really appreciate your feedback and we are delighted to hear that you are satisfied with the service we provide. Customer Services ODS

Posted 2 years ago

“Every interaction I have had with ODS has been excellent, they have been very helpful and amazingly polite, from the executives to the guys on the street. Well done ODS”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing review! We are glad to have delivered on the service you expect and we thank you for taking the time to provide us with such fantastic feedback. Customer Services ODS

Posted 2 years ago

“Disappointingly the refuse is not collected because there are things “blocking” them from collecting. In both cases, they could have still collected the bins and then put the back with just - 5m additional walk. Poor service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review ODS! In some circumstances we may not be able to collect if the access is blocked and/or there is a health and safety concern, however this is generally an exception. If this is a regular occurrence or you would like us to look into this further for you please do not hesitate to email us at tradewaste@odsgroup.co.uk and one of our advisors will be happy to help. Customer Services ODS

Posted 2 years ago

“The best way”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of ODS Mohammed! The best way to show our appreciation is to ensure that we continuously strive to provide the best service to you and all our customers. Customer Service ODS

Posted 2 years ago

“No comment,,everything is good”

Helpful Report

Posted 2 years ago

Thank you so much for giving ODS a 5 star rating! We really appreciate your positive feedback and are so pleased that you are satisfied with our service. Customer Services ODS

Posted 2 years ago

“Overall the service is efficient. To consider 5 stars, I would prefer one or two more promptly attended phone lines, rather than lots of options to navigate through on the one landline.”

Helpful Report

Posted 2 years ago

Thank you very much for your 4 star rating of ODS! We greatly appreciate your feedback. We are pleased to hear that you think our service is efficient. We note your comment regarding the phone lines, we continually review our Customer Experience and can certainly add this to our considerations in the future. Customer Services ODS

Posted 2 years ago

ODS is rated 4.2 based on 44 reviews