Name: ODS
Address: Marsh Road, Oxford, Oxfordshire
Rating: 4.58

“I would like to thank Jason Farnell and the team for a first class job in adapting the bathroom. from the very start we were treated with the utmost respect and dignity in answering both mine and my mothers needs. Codger started work at 8 am every day arriving earlier some days he was totally professional even taking the time at the end of each day to go through what had been done and what was to be done the following day he and the rest of the team are a credit to the ods group and I would like to give them my sincere thanks for an excellent job and their kind considerate and friendly manner.”

Helpful Report

“ODS is fully engaged and committed to making any project reach its objective in all stages, from the walk and talk to installation. All the staff are friendly, professional, appropriately trained, adaptable and willing to go the 'extra mile' when necessary. Also will provide professional practical advice drawing from extensive, broad experience to achieve the best value for money. Any additional works are priced and agreed upon before installation. ODS is a contractor that is dependable, reliable, value for money and consistently excellent in all aspects of their involvement in any scheme.”

Helpful Report

Thank you, Ralph! We strive to maintain the highest levels of excellence and are delighted that you feel that we have done such a good job. Your feedback is invaluable to us and we thank you for taking the time to share your experience. Customer Services ODS

“Prompt and accommodating service as and when one puts in a request. Good customerv service.”

Helpful Report

Thank you for your 5 star rating of ODS! We strive to ensure the best customer service possible is provided and we're really happy to hear we are delivering. Thank you for your feedback. Customer Services ODS

“We have been asking for a bin for months. You were supposed to contact us, and we still haven't heard from you. It is appalling!”

Helpful Report

Thank you so much for your feedback Claire. We are truly sorry for the lack of response and we really want to put this right. We have escalated this matter and someone will be in touch as soon as possible. If you would like to discuss anything else in the meantime please email us at tradewaste@odsgroup.co.uk. Customer Services ODS

“the work started very promptly and finished in the time agreed. all of your operatives were very pleasant and helpful when asked any questions about the works.”

Helpful Report

Thank you so much for the 5 star rating! It's great to hear our operatives were so helpful and we are really glad you are happy with the work. Thanks for taking the time to give us such brilliant feedback. Customer Services ODS

“Fantastic service! collected our commercial waste and Tracy was so very helpful. Many thanks”

Helpful Report

Thank you so much Tracy for your 5 stars rating! We are so glad that you had a great experience with us. We really appreciate you taking the time to leave such positive feedback. Customer Service ODS

“Collections are regular and on time. Had trouble trying to update my contract”

Helpful Report

Thank you so much for your 4 star rating for ODS, we really appreciate your feedback! We apologise for any difficulties with updating your account. If there is anything you would like us to look into further please do email us at tradewaste@odsgroup.co.uk. Customer Services ODS

“Usually a very good service but there are too many occasions when the bins are not emptied and overflow and we have to chase for a collection.”

Helpful Report

Thank you for your 4 star rating of ODS, we fully appreciate your valued feedback. We note your comment regarding collections, if you would like us to assist further on this please do not hesitate to email us at tradewaste@odsgroup.co.uk. We will happily look into any concerns and see what we can do to improve. Customer Services ODS

“Very good service”

Helpful Report

Thank you, Munawar, for your 4-star rating of ODS! We really appreciate your feedback and we are delighted to hear that you are satisfied with the service we provide. Customer Services ODS

“Every interaction I have had with ODS has been excellent, they have been very helpful and amazingly polite, from the executives to the guys on the street. Well done ODS”

Helpful Report

Thank you so much for your glowing review! We are glad to have delivered on the service you expect and we thank you for taking the time to provide us with such fantastic feedback. Customer Services ODS

“Disappointingly the refuse is not collected because there are things “blocking” them from collecting. In both cases, they could have still collected the bins and then put the back with just - 5m additional walk. Poor service.”

Helpful Report

Thank you for taking the time to review ODS! In some circumstances we may not be able to collect if the access is blocked and/or there is a health and safety concern, however this is generally an exception. If this is a regular occurrence or you would like us to look into this further for you please do not hesitate to email us at tradewaste@odsgroup.co.uk and one of our advisors will be happy to help. Customer Services ODS

“The best way”

Helpful Report

Thank you so much for your 5-star rating of ODS Mohammed! The best way to show our appreciation is to ensure that we continuously strive to provide the best service to you and all our customers. Customer Service ODS

“No comment,,everything is good”

Helpful Report

Thank you so much for giving ODS a 5 star rating! We really appreciate your positive feedback and are so pleased that you are satisfied with our service. Customer Services ODS

“Overall the service is efficient. To consider 5 stars, I would prefer one or two more promptly attended phone lines, rather than lots of options to navigate through on the one landline.”

Helpful Report

Thank you very much for your 4 star rating of ODS! We greatly appreciate your feedback. We are pleased to hear that you think our service is efficient. We note your comment regarding the phone lines, we continually review our Customer Experience and can certainly add this to our considerations in the future. Customer Services ODS

“Helpful service and reliable collections Thanks”

Helpful Report

Thank you very much for your 5 star review! We're glad to hear that the service provided by ODS met with your expectations and very much appreciate your feedback. Customer Services ODS

“Very helpful in the cemeteries department. Bin men often go out of their way to get our bin, when we forget to put it out.”

Helpful Report

Thank you so much for your 5 star rating of ODS! We are delighted to hear that our services are so helpful. We appreciate your loyalty and your positive feedback. Customer Services ODS

“David Green from ODS is extremely knowledgeable, professional, polite and respectful. The department is easy to contact and, Jo in the office is super efficient.”

Helpful Report

Thank you so much for your amazing 5-star review, Paolo. We really appreciate your kind words and will ensure that David and Jo are aware of your glowing review. Customer Services ODS

“Ok working well for us”

Helpful Report

Thank you so much for your fantastic 5 star rating of ODS! We really appreciate your feedback and are so pleased you have had such a positive experience. Customer Services ODS

“Very good”

Helpful Report

Thank you so much for giving ODS a 5 star rating! We really appreciate your feedback. It's excellent to see that you are so pleased with the service we provide. Customer Services ODS

“Sorted a long standing problem of uncollected garbage, everything is now running smoothly”

Helpful Report

Thank you so much Paul for your 4 star rating of ODS! We are thrilled to hear that we have sorted a long standing problem and really appreciate your feedback. Customer Services ODS

ODS Reviews