“Faced alot of problems with Zoey
1. Got charged twice on the website, but anyway wrote in to resolve and the response from CS was efficient and fast
2. Delivery is a big issue as it cannot be arranged next day as it falls on weekend? I consulted doctor on friday night, was told that delivery will be arranged on next day
3. Received email that mention that Zoey team will contact me on how to consume the medications but not stated properly that I myself need to go to my account to check out. Hence I waited for half day then I go and check my account.
4. If delivery can't be arranged on next day, it's very risky for people who ordered for emergency contraception. If so, why would I choose Zoey over clinic? Might as well queue at clinic and get medicine ots”
“It was a very fuss free experience. Delivery of medication was within seconds. The admin support through Whatsapp was very prompt as well. However, I felt that the doctor consultation was a little rush. Doctor didn't really take initiative to explain more about the medication, side effects and other available options. It felt like he was there to just approve the dispensing of medicine and it didn't feel like a consultation. Would have appreciated him being more forthcoming given it was my first time trying out such medications.”
“I easily get migraines from taking prenatal supplements but tried out bump & I did not have much migraines as before. I also loved the free gifts delivered to me for my TTC journey. Thank you for being prompt and efficient with the enquiries and delivery service. Keep it up! :)”
“Consultation carried out virtually and manage to receive my medicine in good order the next day. Very efficient and i really like the new way of visiting doctor through online. Thumb up for the good service! 👍”
“An almost seamless way to buy BC pills, delivered to your doorstep within the same day. From filling up the form to the teleconsultation and then delivery, all was done at the time that I had stipulated.”
“quick, easy and efficient! i rescheduled my appt a little too much but they were very understanding. also very accommodating to requests to remain “private””
“It’s my 1st time using the services of Zoey. I must say I’m really impressed by the efficiency. Got my consultation within almost an hour from submission of my request and received the medication at my doorstep within the same day. Packaging is v classy and discreet too.”
“I just moved to Singapore and learned about Zoey while looking for hormonal pills that could help me regulate my cycle due to PCOS. The pre-consultation helped save a lot of time and the actual consultation with the doctor was quick and straightforward. Overall great!”
“Process was simple, quick and efficient. Doctor was easy to talk to and answered all my questions well. Delivery within 4 hours as promoted. Would definitely keep using this service. Thank you!”
“Fantastic customer service and fast delivery - though I'm still in the midst of the plan, will stick to it for 3 months to see if there is actualy weight loss”
“Hi! I've liked my experience with Zoey so far and the biggest shout-out goes to the staff manning the phone call and email lines. These staff (I only got the name of Jhez Cabasi who has been addressing my concerns over email, but I'd also like to shout out the staff whom I've been consulting with over the phone!) have been extraordinarily patient, kind and well-informed. The website and all the brand's aesthetics were beautifully done up.
I do however have two negative takeaways, the first being that the website loads very slowly and sometimes payment and plan records / history are left unupdated for hours, which causes a lot of anxiety on the user's part. Improving the processing speed of the website would improve user experience by tonnes.
The second negative is that the doctor I had my consultation with was quite cold and unapproachable, and he offered the bare minimum of information to me and didn't make an effort to inform me about the different birth control pill options that I had. Throughout the short consult I only got information from him because I had done some prior research beforehand, but even so it was constantly plainly apparent to me that he wanted to end the consult as soon as possible. Sexual health is still a sensitive and scary field for a vast number of Singaporean women, especially those who are seeking private health services as an alternative to public health avenues for privacy reasons. It's very important for the doctors who address these women to empower them to be more comfortable with taking charge of their sexual health.”
