“Placed an order, took 4 days just to acknowledge delivery was coming! Waited another 2 days, part of the order was wrong. Spoke to customer service, arranged pick up of wrong items and delivery of correct items next day, delivery came, wrong again. Waited 3 days for correct delivery . Supposed to get a free item with spend, didn't and had to contact customer service several times about it. Was offered 10% discount on next items ordered for problems that had happened.
Didn't use it and went to another supplier!
Will never use them again.
Very very poor”
“Waiting on deliveries again i like shopping with one stop grow shop but im getting fed up with your deliveries. I always pay for the dear priority next day or in D.H.L case next week deliveries. I think it's time you changed courier”
“Been great until I order something in a hurry then they sent the wrong stuff which was dispatched as usual then I told them about the mistake they were more interested in getting that back before sorting my order took over a week and half to sort my order out and I was in a hurry but customer happiness is second to them as it looks as I say had no problems with them before may not use them in future now for this reason”
“Usually 5 star. Product and packing mint but this time DPD let you down bad left at wrong address on a different street left behind a tree. When I got in touch with DPD that gave me a rough location not exact and I could get it myself or a driver would rectify. After 4 days and a couple of emails no joy. I was about to reorder with you . I got a delivery from the house owner he had to dry box for a couple of days after he found it. DPD not too bothered. Osgs always good. .. .”
“Your site advertised delivery in 1 - 3 working days. As I had spent an additional charge for priority delivery I, perhaps foolishly, expected it to be nearer the one day mark. How mistaken I was.”
“It might be wise to inform your customers of short orders otherwise we stress we have been done out of hundreds,other than delivery issues and not answering phone calls ,I would not use this shop again as bad first experience,not that the equipment is any bad , just the customer service”
“I bought some Dynomyco mycorrhiza recently. They arrived but had about three weeks before the expiry date ran out. I contacted OSGW a few times to ask if I could return them for something with a longer shelf life and have received no response. Bit poor.”
