“Customer service is appalling. I bought a compact gazebo which is nearly impossible to put up. The clips are so hard to push in. I have chatted online and emailed. The online chat arbitarily decided the isssue was sorted. The email was sent days ago still no respose. Why bother.”
“Friends purchased a 10p fast frame tent for us as a gift. We recently went camping & on 1st usage noticed a tear in tent in top corner. Our friend was told they will receive a discount on their next purchase as compensation. Very disappointing. We’ll just bring out the 6p Coleman next time. Far better product. No more Oztrail garbage.”
“I was disapoointed that the last review I gave was essentially ignored. Our daughter has not been able to use the umbrella we purchased for her because the top is too heavy to stand on the base and the base has to go so far into the ground for it to be stable which is impossible without putting a lot of pressure on the whole unit as it is screwed in. Also the difficulty of screwing into the ground is added to because the top won't detach and has to spin with the screwing. Try the product and see! So sorry we purchased this and didn't realise and return before we tried it.”
“We purchased a canvas duffle bag which was not colour tight and the first time we used it it leached dye and several items of clothing in the bag were ruined which was very disappointing. Even more disappointing is the poor response OzTrail have given when I contacted them and also Tentworld whom I purchased it through. We returned the bag as instructed to Tentworld and it has been over ten days now and we have heard nothing. No refund was offered and as this bag is not fit for purpose I find this very frustrating. We have had one trip back to Tentworld and will have to make another and the time we have invested in having this looked into is unacceptable. I posted a review on OzTrail's and Tentworld's websites but neither have published the review which I find incredibly disappointing and upsetting - clearly they only publish good reviews! I would have expected better after sales service from such a big Company - they should have immediately offered a full refund at the very least. I am still in limbo!”
“Not good, you dont sell just the material for the awnings, you want us to buy the whole setup again (poles and all) its ridiculous, have an option just for the awning material and also the bolts that tighten the poles to the gazebo alway strip and I mean always...(Ive been doing markets for 20 years and everyones does it) then you have to drill them out and put new bolts though with wing nuts...get your sh#t together and sort it out”
“As of 30 November I still have not received the tent poles I ordered on the 9 of October, therefore I am unable to rate your service since I have yet to get my item”
