Peppercorn Reviews

Name: Peppercorn
Address: Wellington House, Wellington Street, Cardiff, City and County of Cardiff
Rating: 4.77

4.8 Rating 1,005 Reviews

95 %

of reviewers recommend Peppercorn

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help@peppercorninsurance.com

Location:

Wellington House,
Wellington Street,
Cardiff
City and County of Cardiff
CF11 9BE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accident over 2 weeks ago now. I've been on the phone to them twice and both times have been told they will 'escelate' it. The last call said they are using a company named Auxillis to look at my car. I emailed them and they said they have no instructions so can't tell me anything. They are closed on a weekend and that is the only time I'm not at work so I'm stuck calling them an hour before work since they open at 9am. - it takes them an hour to answer though. I am none the wiser about whats happening with my car, it was taken to a compund and for all I know it's probably still there. I've had to get 2 busses to work because I didn't opt for a hire car, but also can't get a courtesy car as it's not with any repairers yet and that is only provided if it's being repeaired (and the garage has one available) - however my airbags deployed so I assume it will be a write-off.. so no courtesy car and looking at previous reviews it seems like I'll be waiting months for a payout if that is the case.”

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Posted 2 years ago

“Absolute waste of time. Wrote a car off (not my fault), called to let them know about the accident, asked about the courtesy car which I had on my policy to be told its “subject to availability”. So I pay for it but whether or not I get one - remains a lottery. And they never provided one. In fact the other party’s insurance (eSure) called and offered me a hire car paid for!!! They then offered a joke of a settlement amount for a car which I disputed and 2 weeks later they increased the value and raised the payment (22nd of March) and I was told money will be sent within 14 days. Well it is now 23rd of April and for the last 3 weeks all I have been told was “banking issues”. Let’s not be silly with banking issues for 3+ weeks. Basically avoid like plague, they will take your money in a blink of an eye - but try and get a service you pay for out of them - your chances are slim to none. AVOID!”

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Posted 2 years ago

“Worst experience ever. I’ve had a no fault accident, it’s now become my worst nightmare because Peppercorn never get back to me. All I get is generated auto responses from them. I only insured with them because they had such good reviews on Compare the Website. Obviously fake reviews. Won’t be using Compare the Website ever again either! I’m seriously considering reporting them to the insurance ombudsman”

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Posted 2 years ago

“The worst car insurance company,I will never use them again”

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Posted 2 years ago

“Would not continue”

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Posted 2 years ago

“When I changed my address they said I had a claim on my previous policy which I didn't and charged me extra money or they were going to cancel my policy.”

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Posted 2 years ago

“Will never use again. I have never complained about a car insurance company before. I have had to make phone call after phone call to try and get windscreen sorted. Then when I complained about the service and myself having to do the above. I was called a liar and told it was down to me to answer my phone. Which I found strange as they did not have my number as they wrote it down wrong. Shocking service.”

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Posted 2 years ago

“After being scammed i contacted these clowns to explain that when i get sorted I'll clear my bill, two days later my bill went from £52 to £85, no one to contact about this. Waited for over 2 hours for online chat. Stay away from these people.”

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Posted 2 years ago

“Avoid avoid avoid This company does not get back to you after taking your money !”

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Posted 2 years ago

“Worst decision I ever made. Wish I’d gone with a more reputable company. Very poor customer service and if you make a claim they don’t want to know. Cancelled my policy via text. In the process of referring to FOS.”

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Posted 2 years ago

“Absolutely shocking customer service. The "AI" chatbot has no intelligence whatsoever and you can never speak to an agent to resolve your query. Avoid at all costs”

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Posted 2 years ago

“Worst experience ever. I urge everyone who is looking for car insurance keep miles away from peppercorn insurance. I made claim and it's been one month they keep saying paperwork is not sending them paperwork to process the claims. It's look like they don't pay for claims just take Ur money and leave u in limbo when u need them...never trust this company.”

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Posted 2 years ago

“Beware, took out a policy on 18th Jan, tried to change the car and they wouldn't insure me, then charged me £60 cancellation fee.”

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Posted 2 years ago

“Was t expecting the AI chat approach to buying, buy it was clear and quick. Works well!”

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Posted 2 years ago

“Absolutely abysmal insurance company. I had a really harrowing accident 6 weeks ago. Not EVEN ONCE has anyone called me to update me about my insurance claim for a non fault incident, NOT ONCE. Luckily my car is still drive worthy, god forbid if it was written off as I would be struggling to get around. I have called the insurance in excess of 15 times trying to get an update to no avail. Never in a million would I recommend Peppercorn insurance to anyone - and I totally and utterly regret taking out insurance with them. Constantly on hold for over an hour at times trying to get through, it is literally a joke set up insurance company. Anyone reading this PLEASE AVOID THEM and shop elsewhere. In the event of a claim you'll be severely disappointed. Furthermore they said if my car is to be repaired I AM NOT guaranteed a courtesy car. That is madness - in all my years in the event of an accident has an insurance company ever told me that. I'm actually sickened that companies like this are trading.”

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Posted 2 years ago

Thank you for sharing your thoughts Neil. A Claim Handler attempted to call you twice and sent an email three days after you initiated your claim. The reason for this is that you raised your claim on a Friday so we attempted to contact you the following Monday, which is the next business day. Unfortunately, they couldn't reach you on the first number, and on the second number, they left a voicemail after receiving no answer. Our Policy Booklet, accessible before you purchase the policy, explicitly mentions that the provision of a Courtesy Car is subject to availability. We prioritise transparency in outlining the coverage you'll receive before you make the decision to buy insurance from us, ensuring you have the all the details needed to make an informed choice.

Posted 2 years ago

“Terrible customer services when you eventually can find someone to speak to. Made a complaint about how they left me on hold of 80 minutes and cut me off, wrote my car off without looking at it, then delayed payment as well as undervaluing my car by £3,000. Even with proof of current market value! They just drag everything out hoping you'll go away! As for manipulating my complaint so they didn't have to deal with it was nothing worth than abysmal. Yes they are cheap but they're cheap for a reason!”

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Posted 2 years ago

Thank you for your review. We can see that you're unhappy with the outcome of your complaint. If you wish to escalate it, the process to do this is included in the letter we sent you recently. As you know there's a process to appeal the claim settlement, which you are currently doing so this is being looked into.

Posted 2 years ago

“Demanding money as I didn’t inform them of an apparent claim, (there was no claim) unless I pay it all immediately they will cancel my insurance! Go elsewhere!”

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Posted 2 years ago

Thank you for your review Emma. I've requested your details privately so I can look into this for you as I can't access your policy with just your first name. Thank you

Posted 2 years ago

“Fabulos and easy to use service!! Very easy to set up the car insurance. All the information available. Highly recommended it!”

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Posted 2 years ago

“Nice easy and clear process”

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Posted 2 years ago

“Competitive quote, easy to use web site and everything explained clearly.”

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Posted 2 years ago

Peppercorn is rated 4.8 based on 1,005 reviews