Name: PersonalisedFaceMasks.com
Rating: 4.43

“Without a doubt the worst experience of buying old line I've ever had My friends 60th birthday celebrations were ruined by this inept company I ordered them 3 weeks before required, and they say despatched 2 days after order was placed. After about 10 days I contacted them, they said wait 10 working days which I did, Then phoned them. They said a mistake had happened and some of the address was missing, I gave them full address and have the proof, but with only 4 days to go they said they've sent them out 1st Class and I would get them in time, No I didn't the parcel went back to them, they made the same mistake twice, So no masks, party idea ruined and they just refunded Buyers beware, avoid this bunch of amateurs, they'll ruin your day”

Helpful Report

Posted 1 year ago

“Waste time”

Helpful Report

Posted 1 year ago

Thank you for your review and sorry you feel this way. As advertised on our website our items are Face Masks and we are sorry we couldn't cater to your needs of a full Cardboard cut out. Kind Regards, Charlotte.

Posted 1 year ago

“I never received my order.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and sorry the items have not arrived with you yet. We provide an estimated time frame of delivery at checkout as accurate as possible but unfortunately it can take longer. As your item is sent on an international untracked method, I am not able to advise of where this currently is. International orders may incur a customs fee, please check you have not received a notification of this. We also have to allow 20 working days for items to arrive, if the items are not with you after this time, please get in touch with us at info@personalisedfacemasks.com. Kind Regards, Charlotte

Posted 1 year ago

“When ordering it said delivery 3 -4 days & over a week later they still haven't arrived so to late for the party wouldn't recommend anyone to shop here”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and sorry the items have not arrived with you yet. We provide an estimated time frame of delivery at checkout as accurate as possible but unfortunately it can take longer. As your item is sent on an international untracked method, I am not able to advise of where this currently is. International orders may incur a customs fee, please check you have not received a notification of this. We also have to allow 20 working days for items to arrive, if the items are not with you after this time, please get in touch with us at info@personalisedfacemasks.com. Kind Regards, Charlotte

Posted 1 year ago

“Well I haven’t received the item yet so the delay in delivery is disappointing as it was for a party last week so now not of any use to me.”

Helpful Report

Posted 1 year ago

Hi there, thank you for your review and sorry the items have not arrived with you yet. We provide an estimated time frame of delivery at checkout as accurate as possible but unfortunately it can take longer. As your item is sent on an international untracked method, I am not able to advise of where this currently is. International orders may incur a customs fee, please check you have not received a notification of this. We also have to allow 20 working days for items to arrive, if the items are not with you after this time, please get in touch with us at info@personalisedfacemasks.com. Kind Regards, Charlotte

Posted 1 year ago

“Ordered the face masks 3d after seeing photos of how good they look, when I got mine I tried one on and you can’t see out of them and they curl round your face making the photo look deformed. No point ordered face masks when you can’t wear them because you can’t see.”

Helpful Report

Posted 1 year ago

“I have not received them yet so I have no clue what they are like”

Helpful Report

Posted 1 year ago

Hi Denise, Thank you for your feedback and we are sorry the items have not reached you yet. The information has been advised over email to you and we hope this reaches you in due course. We are sorry for any inconvenience caused. Kind Regards, Charlotte

Posted 1 year ago

“Haven’t recieved the masks.”

Helpful Report

Posted 1 year ago

“The truth is I'm a little dissatisfied I've been waiting for the masks for a long time and this is the time and nothing has arrived, a little resigned”

Helpful Report

Posted 1 year ago

“Very distorted and not what I expected or useable really , the quality check needs to be better , if the picture submitted isn’t adequate you should be given notification and suggestions of how to improve the final product”

Helpful Report

Posted 2 years ago

“The concept is very nice et well organised. The biggest trouble is the taxes i had to pay which represents 40% of the total price. Also 2 x 21€. (initial amount was 100€ for 100 masks) It was not indicated in the website. I wouldn't be allowed. I thingkk that I will notice it through X and social websites to inform other consumers.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review and sorry you feel this way towards the service and products provided. With recent changes of custom laws items from the UK do incur a Customs fee. We do detail this fee on our website but we are sorry if you feel this was not made clear enough. We don't have any control over this fee nor are we made aware of the cost as it is completely down to the courier. We are sorry for any inconvenience this has caused. Kind Regards, Charlotte

Posted 2 years ago

“Rubbish no quality control order twice one very dark and the other to small for the face Didn't know I was ordering for same company would not order again VERY DISGUSTED of I could it would be zero stars”

Helpful Report

Posted 2 years ago

“I wanted 500 more but unfortunately I wasn’t happy….”

Helpful Report

Posted 2 years ago

“I ordered masks for a holiday and initially I was sent the incorrect image and the proper one unfortunately did not arrive on time”

Helpful Report

Posted 2 years ago

“Ordered 20 masks last Sunday they never came when I needed them for Saturday for my boyfriends birthday very annoyed want a full refund”

Helpful Report

Posted 2 years ago

“This company is unbelievable, not only have I had to cut the faces out. I did expect to stick on the elastic but there isn't enough. Dont use this company Very disappointing”

Helpful Report

Posted 2 years ago

Hi Cath, I'm sorry to hear you're disappointed. Our mask kits are listed for sale as DIY self assembly kits, and the process is explained in our product images & in the description, but I will of course feed this back to our team for further consideration. Regarding the lack of elastic, one of our team is getting in touch with you about this now and I can only apologise that you didn't receive enough with your order. Hopefully we can get this resolved for you soon. Best, Rob

Posted 2 years ago

“I have yet to receive my order. Very disappointed”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your feedback and bringing this to our attention. We are sorry to hear the parcel has not arrived with you yet. I have checked your order and the tracking with Royal Mail advises the delivery is pending due to a failed attempt. I will send over the link so you can update your preferences for redelivery or collection. We are sorry for any inconvenience caused by this. Kind Regards, Charlotte

Posted 2 years ago

“Terrible. I sent a few images for an assortment of masks. Some of the images included a person wearing a hat. When these were printed they included the hat but shrank down the rest of the mask so the whole thing I presume would fit into a standard 'mask size' format. This left us with an overall mask that was way too small (eye spaces also all wrong) and couldn't be worn. If they emailed me to explain my images weren't suitable I could have changed them but instead I paid for a product that was useless. Try another company!”

Helpful Report

Posted 2 years ago

“The item didn't arrive in time I emailed this and all I got was a refund for the difference between standard to 24 hour delivery. I opted for the service as it offered quick turn around if I had known it would potentially be that late I wouldn't of ordered but would have considered in future but won't now. When told I no longer need the delivery no action was taken.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

PersonalisedFaceMasks.com Reviews

Phone:

Email:

Location: