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PersonalisedFaceMasks.com Reviews

4.4 Rating 206 Reviews
84 %
of reviewers recommend PersonalisedFaceMasks.com
Company Reviews Product Reviews
80
 Questions Metrics
4.4
Based on 206 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read PersonalisedFaceMasks.com Reviews
Visit Website

Phone:

01172140901

Email:

info@personalisedfacemasks.com

Location:

Unit 5 Hemingway Centre, Brunel Way, Thornbury
BS35 3UR

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Anonymous
Verified Buyer
“I thought I had purchased my masks cut and string attached, I’m sure that was a option And I choose that Mask arrived Good print and clear But disappointed I have to attach all 30 mask now with the string”
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review and feedback. I have checked your order and the DIY Kit was purchased which is self assembly at home. We are sorry for any confusion. Kind Regards, Charlotte.
Posted 1 year ago
Judith Evans
Verified Buyer
“Quite possibly choice of picture but somewhat disappointed. No one actually recognises person”
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback and we are sorry to hear this has happened. I am going to send an email through to you for some further information. Kind Regards, Charlotte
Posted 1 year ago
Anonymous
Verified Buyer
“Good print quality. Shame the elastic doesn’t last”
Helpful Report
Posted 2 years ago
Holly
Verified Buyer
“On the whole, a great idea and good service. Had issues, this time, with the elastic not being stretchy. Which wasn’t an issue previously”
Helpful Report
Posted 2 years ago
Debbie
Unverified Reviewer
“Ordered on the 4th May stoll waiting and no reply to 4 emails very bad customer service”
Helpful Report
Posted 2 years ago
L Lilburn
Verified Buyer
“Card quality good but disappointed overall due to lack of hair left so face mask nothing like the photo I sent rendering them useless. Be aware that a lot gets trimmed off so not so good with a long or big hair do photo. I did email to discuss this but was told that’s how they come so I had wasted my money. Unless you have a balled head or short hair I wouldn’t bother.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“not clear that you have to cut out and assemble masks yourself but good quality.”
Helpful Report
Posted 2 years ago
Rebecca
Verified Buyer
“Picture turned out very blurry - understand we need to pic a Hugh quality picture but I think they should let people know if the photo isn’t going to work for the product. Such a waste of money.”
Helpful Report
Posted 3 years ago
Hi Rebecca, Thank you for your feedback, we are sorry they did not come at our normal high standards. I am passing your feedback on to the relevant people to prevent this happening in the future. Please contact us via email at info@personalisedfacemasks.com if you have any further questions. Kind Regards, Charlotte
Posted 3 years ago
Nicola Brown
Verified Buyer
“Great masks. Not so great customer service. Wrong masks sent - had ordered masks on a stick and masks arrived with elastic. Attempted to get in contact with customer service, very little response and nothing resolved.”
Helpful Report
Posted 3 years ago
Hi Nicola, Thank you for your feedback and we apologise if you feel the matter was not resolved efficiently. We hope the masks were still usable for the intended event. Please get in touch if you have any further queries. Kind Regards, Charlotte.
Posted 3 years ago
PersonalisedFaceMasks.com is rated 4.4 based on 206 reviews
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