“From start to finish Procare Pet Cremations were brilliant.The person who collected our pet(dog) was very helpful and very compassionate.He explained everything that would happen step by step from our pet being picked up to when she was brought back home.The company kept us upto date every step of the way to.The lady who brought our pet back home was very compassionate too.
The casket our pet was in was top quality to.Our pets casket was in a lovely bag with a candle to light in her memory and the cremation certificate as well.
Procare's caring and professional service helped make a very emotional time a lot easier for us as a family.
I would have no hesitation in referring their services to anyone who has lost their pet.”
“Very good bur needs to be clear when booking as I you click on the later bookings irs an extra £75 but does not total in when you pay it's deducted the day after if they pick up and when you are upset your brain isn't it's brightest”
Hello Simone,
Thank you for your kind words and for taking the time to share your feedback. We are truly pleased to hear that you were happy with the level of service provided, and we deeply appreciate your trust in us during such a difficult time.
We completely understand that emotions can be overwhelming in moments like these, and we sincerely empathise with your experience. Regarding the out-of-hours charge, we do our best to ensure transparency in our booking process. When making an out-of-hours booking, customers are required to acknowledge the additional fee by ticking a clearly marked pink box, which explicitly states that the charge will be automatically applied at the time of collection. This step is necessary to proceed with the booking, ensuring that all customers are aware of the additional cost for out-of-hour collections.
That being said, we truly appreciate your feedback, as it allows us to continually assess how we communicate important details to our customers. If there is anything further we can do for you, please don’t hesitate to reach out.
Thank you again for choosing Procare to care for your beloved pet. Our thoughts are with you.
Yours Sincerely,
Customer Welfare Team
“Carl came and picked up Goby. He was on time and very caring.
The email updates were very useful.
Goby’s ashes came home in a beautiful box.
Not that I wish anyone to go through the loss of a pet, but if anyone finds themselves looking for a cremation, I would recommend Procare Pet Cremations.”
“Our kitty, Alfie, died on 12 January at age 18. It was a Sunday, yet Procare were able to coordinate with our at home vet to arrange picking up our dear boy less than an hour after he passed. The entire process was dignified and courteous to our grief. We were kept informed timely of the progress of the cremation and when we could expect his ashes to be returned. When a time was scheduled we even could watch in real time, knowing when he’d arrive back home to us. His ashes arrived in a sleek container and a photo frame of his paw prints, all presented beautifully in a lovely package. Saying goodbye to a beloved pet is heartbreaking. A company that can make this process easier and as smooth as possible is very special indeed.”
“Thank you very much for taking a good care of Ruben on his last journey. Our heart is broken but it brought some piece back when he came home. In the sky there is a new shinning star, our gorgeous Ruben boy. Love you forever baby”
“Everything was perfect what I struggled with though was understanding the process. Did I need to place my pet into a bag or container for preparation? I didn’t know what the process steps should be but the gentleman did explain everything to me but I just wanted to be prepared and hand my pet over without too much Backwards and forwards Than that pleased with the service although I would’ve liked more communication in terms of after my pet was prepared for cremation I thought I was going to be told when she was going to be cremated but that didn’t happen”
“Procare Pet Cremations have been great from first contact to the day we got our boy home. They arranged collection very quickly, within a couple of hours of our first contact and the person arrived and was extremely compassionate and dealt with the situation extremely professionally and yet a friendly, compassionate and caring way. The company kept us in the loop with the progress and the items we ordered came in very nice packaging and although it was upsetting at the time the items are fantastic and just what we wanted.
Unfortunately (We have other pets) we will definitely be using Procare Pet Cremations in the future when it's their time.”
“Very caring and respectful to are feeling went far and beyond when my granddaughter who cried all night because she did not realise that a soft toy our dog lived would not be returning but your staff saved it and made a little girl so happy that she got it back thank you so much on behalf of my family I would recommend you to anyone who loses there beloved pet thank you”
“Extremely caring given the circumstances, rapid response and kept me updated during the process. Also the items we chose were very sentimental, also the guy who turned up was very caring also.”
