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Peter Augustus Reviews

4.6 Rating 61 Reviews
87 %
of reviewers recommend Peter Augustus
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Phone:

0486364355

Email:

ecommerce@peteraugustus.com.au

Location:

16 Samuel St,
2/7 Camp Hill Marketplace,
Camp Hill
Queensland
4152

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Peter
Verified Reviewer
“My order was delivered and had missing items. The missing items were resent but they have still not arrived, it’s been 9 days. I’ve sent 2 or 3 emails regarding this and no one has bothered to reply.”
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Posted 1 week ago
Anonymous
Unverified Reviewer
“Not good service don’t Come here although great meat quality”
Helpful Report
Posted 7 months ago
Hi There, Thank you for your feedback. We’re really sorry to hear about your experience. While we’re glad to hear you were happy with the quality of the meat, providing a great overall experience in both product and service is very important to us, so we take comments like this seriously. If you’re open to it, we’d really appreciate the opportunity to learn more about what happened and see how we can improve. Please feel free to reach out to our team so we can look into this further and work toward a solution. Thank you again for sharing your feedback. Kind regards, Peter Augustus Team
Posted 7 months ago
Ian
Verified Buyer
“7 days and no sign of order”
Helpful Report
Posted 7 months ago
Hi Ian, Thank you for your reply. We’ve tried reaching out a few times since receiving your order. Unfortunately, PO Boxes can only receive deliveries via Australia Post. We send out orders via a specialised chilled courier to keep everything at the correct temperature. Your order got returned to us due to failed delivery as they are unable to deliver to PO Box addresses. We are more than happy to help find a simple solution. If you’re able to provide an alternative street address (such as a home or workplace), we can organise this to be resent as soon as possible. Please feel free to return our call or reply when it suits you, we’re here to help and want to make sure your order gets to you safely and promptly. Thank you, Kind regards, Peter Augustus Team
Posted 7 months ago
Scott
Verified Buyer
“My experience with my first ever order with Peter Augustus has been highly unsatisfactory due to several issues. Initially, I was informed that I would receive an email or text the day before delivery to track the package. (Your order is on the way Your order is on the way. Tracking details will be sent to you by SMS and/or Email the day before delivery.) However, this did not occur. Despite me proactively checking the tracking throughout the day on Monday 19th Jan, I received no updates. Finally, after 6 PM on Monday night, I received a phone call and text message from the delivery person explaining the order had arrived. By this time, I was hours away and had to abruptly return home to chill the meat. Additionally, the beef brisket delivered has a use-by date of January 20th, and it arrived on January 19th after 6pm. It is unreasonable to expect me to cook a 6kg brisket on the night it arrives, especially without prior notice. As a result, I will be throwing out the brisket. I have ordered from other retailers like Kelly's meat who always provide a brisket with two - four weeks time remaining on the used by. Given these circumstances, I kindly requested a refund for the above-mentioned order. I received no response. One week later I sent a follow up emails which were also ignored. Finally 10 days later I sent an email stating that if I did not receive a reply withing 24 horus that I would express my dissatisfaction via their online review service. What do you know... I received an immediate response with an excuse that the emails had only just hit their inbox... make of that what you will. To their credit they ended up refunding my brisket purchase however did not acknowledge any fault in the fact that their promised tracking system didn't work and that no notice was given when my order would be delivered. They didn't seem to care that I had been put out and obviously don't take their delivery service or client experience seriously. Its hard to say anything nice at this point. Poor delivery, slow delivery, poor product quality and poor customer service. What a shame, I could have been a regular client but after this experience, I won't be ordering again. For future buyers, check out Kellys first. My order was made on the 12th of January and didn't arrive until the 19th FYI. So if you do order, don't expect swift delivery.”
Helpful Report
Posted 8 months ago
Hi Scott, Thank you for sharing your experience. We are genuinely sorry that this has happened. We acknowledge that the lack of tracking communication caused frustration and inconvenience. This process is sent via our couriers once they are out for last mile delivery and is something we take seriously. As discussed, we are actively reviewing this with our delivery partner to see what happened. Your order was placed on 13th of January and dispatched the following business day on 14th of January, in line with our stated freshness guarantee. Delivery occurred on 19 January, which falls within the 3 business days for the interstate delivery window from Brisbane to Melbourne. The brisket was delivered chilled and within its use-by date however, we understand your concerns and have already processed a full refund for this item. We appreciate you taking the time to provide detailed feedback, it helps us improve our communication and service for future customers. Kind regards, Peter Augustus Team
Posted 8 months ago
Peter Augustus is rated 4.6 based on 61 reviews
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