“Really easy site to use great choice of pillows for all types of slippers never used this company before so hopefully the pillows will be as great as there website”
Thank you for your review, Keith!
We’re so glad you found our site easy to use and that the variety of pillows impressed you. We hope the pillows live up to your expectations!
Happy sleeping 💤
Thank you for your review!
We appreciate you taking the time to order with us and hope the pillow lives up to its promises. Let us know how it goes!
Happy sleeping 💤
“I came across Pillow World when searching for Laura Ashley pillows.
Pillow World were by far the most competitively priced. I also like the guidance notes to help you choose,dependent on your sleep position.
Overall an excellent shopping experience.”
Thank you for your kind words, Gwen!
We’re so glad you found us while searching for Laura Ashley pillows and that our guidance notes helped you choose the perfect one for your sleep style. We appreciate your feedback and look forward to welcoming you back for any future pillow needs!
Happy sleeping 💤
“Exceptional customer service from both Karen and Daniella. King size pillows were delivered in error but correct ones sent out straight away. I could have kept the more expensive king size ones but with them being king size, they were of no use to us. Returned incorrect pillows and refund for postage promised. All rectified within a couple of days, very happy.
Fine Bedding Company pillows are the best. Keep their shape for a long time and they are so comfy! I'm a back, side and front sleeper.”
Thank you so much for sharing your experience, Debbie!
We’re thrilled to hear that Karen and Daniella were able to assist you promptly and ensure everything was sorted to your satisfaction. We’re also glad you’re loving your Fine Bedding Company pillows, which are perfect for all sleep positions like yours. If you ever need anything else, don’t hesitate to reach out!
Happy sleeping 💤
Thank you for your kind feedback, Rebecca! We’re so glad to hear that you found the site easy to navigate and informative. It’s always our goal to make shopping as seamless as possible for our customers.
Happy sleeping 💤
Thank you for your great feedback, Alan! We’re pleased to hear that you found the site easy to navigate and the checkout process quick. We strive to make every step of your shopping experience as smooth as possible.
Happy sleeping 💤
Thank you for your lovely review, Madeleine! We’re thrilled to hear you’re enjoying your new pillow and that the delivery was quick. We appreciate your feedback!
Happy sleeping 💤
Thank you for your review, Mrs. Jones! We’re thrilled to hear that your ordering experience was easy and that you’re enjoying your comfy, reasonably priced pillows.
Happy sleeping 💤
“No option to trial the pillows, no free return option and the postage was £8.99 to return them unused. Not great service and the pillows smelt toxic even through bags they came in. Plus the packaging was poorly wrapped. Went to Panda 🐼 in the end.”
I’m really sorry to hear about your experience, Leonora. We understand your frustration regarding the return process and the condition of the pillows.
As part of our health and hygiene policy, we can’t accept returns on opened pillows, but we do strive to provide full product descriptions and guidance to ensure our customers make informed decisions. Regarding the smell, it’s unusual, and we’d like to look into this further to make sure it doesn’t happen again.
If you’d like to discuss this further, feel free to reach out to our customer service team. We want to ensure your future experiences with us are much better.
Thank you so much for your kind words, Chigozie! We’re thrilled to hear the pillow is just the right firmness for you. We really appreciate the recommendation and hope it continues to give you great comfort!
Happy sleeping 💤
Thank you for your feedback, Susan! We’re glad the ordering process was easy for you, and we hope you enjoy your new pillow once it arrives.
Happy sleeping 💤
“The ordering was easy and information given when the order had been dispatched. The delivery partners DPD gave accurate information on the timing the delivery would take place.
I'm really pleased with the quality and comfort of the pillow and the speed that I received it.”
“The latex pillows that we’d had for a number of years needed replacing.
Latex pillows are amazing as they keep their shape and last so much longer than ordinary filled pillows.
Ordering from Pillow World was straight forward - despatch to delivery took about a week.
Only downside on initially using was the latex had a strange smell - something we didn’t experience when we first had our old ones ! However - six weeks on - the weird smell has finally gone and we are happy with our purchase - thanks.”
Hi Catherine, thanks so much for getting in touch. When you order 2 or more pillows often the courier will spilt for consignment in their depot, sometimes this results in them delivering the 2 parcels separately. It should never take more than a day for them to deliver the other half of your parcel. I've asked a member of our customer service team to let you know when you can expect your last pillow :)
“I ordered some pillows n a Friday night then reealised l had. the wrong size l emailed them that night the following day and the Sunday and on the Monday no one came back to me and they delivered the wrong ones”
Hi Lesley, really sorry to hear you didn't get the pillows you wanted. We have checked our systems for an email from you but can't seem to find anything. Would you mind popping us an email to hello@pillowworld.com? We would like to make this right for you :)
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