“Very disappointed with Platinumlist.
They sell and promote events but do not clearly disclose actual performance start times, which is basic information customers need to make an informed decision.
In our case, doors opened at 7pm and standard ticket holders had to be in by 9pm, so any reasonable person would assume the main act would start shortly after. We arrived at 8pm only to later find out the main performance was not scheduled until 1am.
After spending five hours at the venue, with children at home, we had to leave before the main act even started.
This could have been avoided with one clear line at the point of sale stating the performance start time. Instead, customers are pushed in early, which gives the impression that maximising food and beverage spend is prioritised over transparency.
When raised with Platinumlist, there was no accountability or understanding.
If you are selling tickets, you have a responsibility to clearly state what customers are actually buying and how long they are expected to wait. Based on this experience, I would be very cautious about purchasing through Platinumlist again.”
“Working with CONQUAERO.CO was a game-changer. After weeks of enduring useless platform support, I felt totally helpless. CONQUAERO.CO listened, considered my situation, and took action; their frequent updates kept me sane, and they eventually assisted me in resolving the issue. I heartily recommend them.”
“I was frustrated by repeated setbacks and lacklustre support from other providers, but Michael and team completely changed that. They took the time to understand exactly what I needed, communicated consistently, and resolved the issue with professionalism. Their outstanding commitment really made a difference.”
““Everything changed when CONQUAERO.CO was involved. After weeks of enduring useless platform support, I felt incredibly helpless. After listening, considering my situation, and taking action, CONQUAERO.CO assisted me in resolving the issue and provided me with frequent updates to keep me calm. They have my highest recommendation.”
“I spent far too long trying to get answers on my own before turning to Thomas Mitchell, and now I wish I’d done it sooner.
They understood the problem instantly and explained my options clearly, without any pressure or confusion. They stayed engaged throughout the process and delivered outstanding results.
Their professionalism and compassion truly set them apart. They made a stressful situation feel manageable again.”
“I found myself in a difficult situation, unsure of how to move forward. While searching for help, I came across Michael and his team, which had received numerous positive recommendations online. I decided to reach out, and from the very beginning, their professionalism and efficiency were evident. They responded quickly, took the time to understand my concerns, and demonstrated a sincere commitment to resolving my issue. Their patience and attention to detail reassured me that I was finally working with capable and trustworthy professionals.”
“They sold ticket and gave wrong GPS for an event in an Industrial Zone. The only directions given were from Downtown Dubai and I came from Abu Dhabi, so GPS was my only direction. They did not give the name or the number of the warehouse, due to which I missed about an hour of the 1:40 hrs show. Now they are refusing to give refund or any explanation; only explanation is it is as per "T&C". My question is
1) Did you have the correct name or number of the warehouse listed - answer is NO
2) Was the GPS accurate - again NO!”
“I'm very pleased with the service provided by CONQUAERO..CO They processed my refund promptly and offered exceptional customer support throughout. Their professional and efficient approach truly impressed me. I’ll definitely use their services again in the future.”
“Super irresponsible. No one was able to take responsibilities in the event when you buy expensive tickets and then the seating arrangements are not together for a group.
When approaching the counter they did not listen - when reported in mail they do not respond.. sign off to platinum for ever..”
“Living on a fixed income makes me cautious. So when I saw a famous face promoting a crypto investment, I thought it was the real deal. But it was a scam. I lost more than $10,000 and felt crushed.
Thankfully, my son reached out to Mrs. Napua Francesca. Her team treated me with care, honesty, and respect. No gimmicks — just results. I was able to recover part of my money.
Scams are more common than you think. But there are honest people who can help you move forward.”
“I made the mistake of not doing enough research before using their services. If I had checked reviews, I might have been warned about their issues. Fortunately, FRAUDSHIELDRECOVERY.COM took my complaint seriously. Their team listened, responded quickly, and worked efficiently to resolve the problem. Thanks to their help, I received a full refund last week. This quick resolution was a huge relief and shows that FRAUDSHIELDRECOVERY.COM genuinely cares about its customers.”
“After weeks of frustration trying to recover my money, I felt completely defeated. Nothing was working. Then I found Alpha recovery firm, and everything changed. They were kind, knowledgeable, and quick to respond. They didn’t just they took the time to explain the process and kept me informed the whole way through. With their help, I recovered money I thought was gone forever. I honestly can’t thank them enough”
“Obtaining tickets in downloading the apps, make better way platinumlist. It is not convenient and not customer friendly. Never i will purchase tickets from your platform.”
“I faced challenges when trying to recover my funds, which made me question the platform’s authenticity’s—especially as they kept demanding additional payments. Thankfully, I came across positive reviews about Benito Gabriel , which helped me successfully recover my money. If you’ve been a victim, don’t hesitate to reach out to them.
𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”
“I recently had an extremely disappointing experience with Platinumlist after booking three tickets for an event. The tickets were quite expensive, and I opted for the Refund Guarantee to ensure some peace of mind in case of unforeseen circumstances. Unfortunately, this turned out to be a poor decision.
I was unable to attend the event due to a family emergency—my mother fell seriously ill and had to be admitted to the hospital. Naturally, I expected the Refund Guarantee to cover this, but to my surprise, my refund request was denied. Upon further investigation, I discovered that their policy requires all refund documentation to be submitted within an unreasonable timeframe of only three days from the event. This is completely impractical during emergencies, and what makes it worse is that this critical condition is buried in the fine print of the Refund Guarantee agreement, instead of being clearly highlighted at the very beginning.
As a customer, I believe such crucial information should be transparent and prominently displayed upfront. Most people don’t have the time or habit to read through lengthy terms and conditions, and this feels like a deliberate attempt to make the refund process unnecessarily difficult.
In my opinion, purchasing the Refund Guarantee is a complete waste of money. Unless you are 100% certain you can attend the event, I would strongly advise against dealing with Platinumlist. My experience has left me feeling frustrated and misled, and I cannot recommend their services to anyone.”
“The worst experience ever in the entertainment market of Dubai.
In my case, they sold four tickets to the activity (Black Pearl Sightseeing Cruise with unlimited pizza), which was never going to happen. I bought the tickets one day before the event for a specific time (close to sunset), which costs more than usual hours. I received the tickets, then a strange guy called me the same day, said the activity is not going to happen tomorrow, and offered to switch the tickets to another day and time (which was not convenient for me and was also a downgrade to the ones I paid for). When I said this would not work and demanded a refund, they said "okay". Simply "okay" by phone, and no email confirming that the refund would be processed followed.
To be on the safe side, I tried to contact the support team asking them to either confirm that the activity would be arranged (as per my tickets) or send me an express confirmation that it would be refunded.
Instead of addressing my concern, they were more worried about my name (although I bombarded them with the tax invoice and the tickets they issued with all the details sufficient to respond to the customer) instead of simply addressing the issue.
They did not tell me anything clear before the day of the event.
They did not tell me anything in the morning on the day of the event despite my reminders.
Naturally, when you do not have any feedback or clarity, the only way is to go to the possible event to avoid any possible accusations that the customer skipped the event.
I paid a lot of money for a taxi to get there, and only shortly before the possible event (yes, it was NOT in their schedule - the crew was surprised to see me close to their vessel) did they send me their "SORRY" and promise the refund. Only then the refund letter was sent to me - still awaiting the transfer on my account, which I hope they will honor.
It is indeed amazing how careless they are about their customers. I will definitely avoid this service in the future and will not recommend it to any of my friends.”
“It's my first time getting tickets to Abu Dhabi from Dubai. Like the variety of selections for places of interest.
Was truly impressed with the customer support from Abdallah. The follow up and seeing things through was superb.
Thank you Abdallah!
Will definitely recommend to friends.”
“They do not provide customer service neither on their support chat, whatsapp number, email and nor does their hotline work. It is unfortunate that they almost have a monopoly for UAE concerts and show ticket purchases as we end up with no choice but to give in to their inefficient response levels. They never helped me something so basic such as forget password for my account. Absolutely disappointing service.”
“I am absolutely appalled by the service I received from this ticket company. I accidentally purchased adult tickets instead of children’s tickets, resulting in a staggering overcharge of £500. The moment I realized the mistake, I called customer service expecting they would correct it. Instead, they refused to make any changes, even though the tickets are clearly for a child who won’t consume adult meals or drinks at the gala dinner.
Their response? “It is what it is.” This dismissive attitude toward customers is shocking and shows a complete lack of flexibility and empathy. I’m now out £500 for a simple mistake that they refused to fix. I would never book with this company again and urge others to think twice before trusting them with their hard-earned money. Absolutely disgusting customer service!
This wording is strong yet specific, highlighting the issues with the service in a way that will resonate with other potential customers.”
