“The worst experience ever in the entertainment market of Dubai.
In my case, they sold four tickets to the activity (Black Pearl Sightseeing Cruise with unlimited pizza), which was never going to happen. I bought the tickets one day before the event for a specific time (close to sunset), which costs more than usual hours. I received the tickets, then a strange guy called me the same day, said the activity is not going to happen tomorrow, and offered to switch the tickets to another day and time (which was not convenient for me and was also a downgrade to the ones I paid for). When I said this would not work and demanded a refund, they said "okay". Simply "okay" by phone, and no email confirming that the refund would be processed followed.
To be on the safe side, I tried to contact the support team asking them to either confirm that the activity would be arranged (as per my tickets) or send me an express confirmation that it would be refunded.
Instead of addressing my concern, they were more worried about my name (although I bombarded them with the tax invoice and the tickets they issued with all the details sufficient to respond to the customer) instead of simply addressing the issue.
They did not tell me anything clear before the day of the event.
They did not tell me anything in the morning on the day of the event despite my reminders.
Naturally, when you do not have any feedback or clarity, the only way is to go to the possible event to avoid any possible accusations that the customer skipped the event.
I paid a lot of money for a taxi to get there, and only shortly before the possible event (yes, it was NOT in their schedule - the crew was surprised to see me close to their vessel) did they send me their "SORRY" and promise the refund. Only then the refund letter was sent to me - still awaiting the transfer on my account, which I hope they will honor.
It is indeed amazing how careless they are about their customers. I will definitely avoid this service in the future and will not recommend it to any of my friends.”
“It's my first time getting tickets to Abu Dhabi from Dubai. Like the variety of selections for places of interest.
Was truly impressed with the customer support from Abdallah. The follow up and seeing things through was superb.
Thank you Abdallah!
Will definitely recommend to friends.”
“They do not provide customer service neither on their support chat, whatsapp number, email and nor does their hotline work. It is unfortunate that they almost have a monopoly for UAE concerts and show ticket purchases as we end up with no choice but to give in to their inefficient response levels. They never helped me something so basic such as forget password for my account. Absolutely disappointing service.”
“I am absolutely appalled by the service I received from this ticket company. I accidentally purchased adult tickets instead of children’s tickets, resulting in a staggering overcharge of £500. The moment I realized the mistake, I called customer service expecting they would correct it. Instead, they refused to make any changes, even though the tickets are clearly for a child who won’t consume adult meals or drinks at the gala dinner.
Their response? “It is what it is.” This dismissive attitude toward customers is shocking and shows a complete lack of flexibility and empathy. I’m now out £500 for a simple mistake that they refused to fix. I would never book with this company again and urge others to think twice before trusting them with their hard-earned money. Absolutely disgusting customer service!
This wording is strong yet specific, highlighting the issues with the service in a way that will resonate with other potential customers.”
“Scammers! The tickets you buy from them actually do not include the services explicitly listed by them but you only find out when you arrive at the venue and have to pay there for everything again.
And they even refuse to compensate for their misleading and fraudulent conduct. Stay away from this scam !”
“Terrible customer service and no consideration for exceptional circumstances
I bought a ticket from Platinumlist early to avoid potential price increases, but unfortunately, I couldn’t get a visa to Dubai. When I reached out to explain my situation and request a refund, they refused to offer any help, citing their rigid terms and conditions. I understand policies exist for a reason, but given that this was an exceptional situation outside of my control, a more flexible approach would have been appreciated.
It’s disappointing that Platinumlist puts profits over customer care and doesn’t consider the genuine difficulties some customers might face. I won’t be using their service again and would advise others to think twice before purchasing from a company that won’t stand by its customers in difficult situations.”
“After 3 successful trades, I got scammed £250,000 cumulatively. I will advise you all not to invest your hard earned money on kraken, It’s all façade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help. Contact Rose Support. (rose_hoover_90_@_gmail_._com) . They are professionals and helped me get my assets back. All thanks to rose once again.
Whatsapp:: +1 660-233-3165”
“I am in SA, have never been to Dubai. Have never had any dealings with Platinumlist. Today 5 deductions from my account total 3500. You are a scam. Beware”
“We purchased our 2 tickets almost 2 months prior to the concert and when we got the tickets today the assign seats are not together. I tried to contact them and hoped they will fix the Problem but Mr. Ahmed kept only saying that their policy doesn't guarantee the seats to be together and we will be seated to the best availability. Imagine you want to go to a concert with your partner and now you guys sit apart from each other or your kids......”
