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Printerinks Reviews

4.3 Rating 2,604 Reviews
B-
Happiness Grade

Printerinks have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

99.58%
Industry Average
Prompt service, easy to order, great price, prompt delivery - what more do you need ?
- John Macknelly
Good price for a laser cartridge and fast delivery.
- David Jackson
Good efficient service. Price was right and delivery on time
- Walter Davidson
A-

Delivery - Fast

86.25%
Industry Average
I ordered two toner cartridges and they arrived anext days delivery. Excellent customer service.
- Anonymous
Easy to order delivery very good
- Jennifer Dufton
Brilliant service! Excellent prices. Ordered at 11am on the Wednesday. delivered at 1pm the next day, and no, I didn't asked for next day delivery!
- Christine Imrie
F

Returns Process - Difficult

33.33%
Industry Average
Considering they claim "100% Satisfaction Guaranteed, FREE returns", they could not be further from the truth.
- Mark Stewart
Received 3 Inks 29th Oct 18, was going to return but they will not pay for returns and charge a 20% restocking fee even though Items are still unused and sealed.
- Anonymous
F

Refunds - Difficult

34.21%
Industry Average
Ordered ink, advised 2-3 days delivery, 8 days later still no show. Attempts to rectify found no idea where original order is, not able to track, advised incorrect information, promises of being resolved but instead strung out longer. Finally requested to cancel and refund - time will tell how hard this will be to achieve.
- Anonymous
Despite paying for express delivery my parcel took longer than expected to arrive. However the ink appears to be working well with my Brother Printer. I have been promised a refund of the extra postage payment.
- Susan Green
I placed for toner for our company. I opted for next-day delivery and paid the additional fee for this service. However, to my great disappointment, the order was delivered five days later rather than the next day as expected. Given the significant delay, I believe I am entitled to a refund of the next-day delivery fee. Unfortunately, I have not yet received this refund
- AIKATERINI NINOU
93.40%
Industry Average
I ordered two toner cartridges and they arrived anext days delivery. Excellent customer service.
- Anonymous
Always provide a great service. Regular offers and deals. The cartridges have never failed. My go to supplier
- Yvette Lamidey
Brilliant service! Excellent prices. Ordered at 11am on the Wednesday. Delivered at 1pm the next day, and no, I didn't asked for next day delivery!
- Christine Imrie