Printerinks have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
As usual, good price and fast delivery for quality ink cartridges.
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- Anonymous
“
provided what i needed at an affordable price and in good time
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- Alan Leason
“
Bought a black cartridge for my HP printer. The replacement works well and arrived quickly on time. The price is reasonable. Overall satisfied with my purchase. Thank you.
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- Bipasa Datta
“
Excellent service, very fast delivery, competitive prices.
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- Frances Jones
“
The product was good
The speed of delivery was good
The manner of delivery was appalling
Left out in the rain despite there being a dry assessable cupboard at hand
Luckily the item was not damaged
”
- A W HUCKETT
“
Excellent service with next day delivery
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- Jennifer Forsyth
“
Considering they claim "100% Satisfaction Guaranteed, FREE returns", they could not be further from the truth.
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- Mark Stewart
“
Received 3 Inks 29th Oct 18, was going to return but they will not pay for returns and charge a 20% restocking fee even though Items are still unused and sealed.
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- Anonymous
“
Not happy withthe explnation, I requested a refund, but they simply sent another email stating the right cartridge had been sent.
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- John
“
I am sorry to say that I have found the service provided to be totally inadequate
I accept that I probably made the error when placing the order but since the initial reporting the issue I have been ignored
The initial response, after reporting the error, was to request a photo of the wrong ink cartridges to confirm they had not been opened following which you would advise where to return them to and details regarding the refund (approx £60)
Since providing the requested photo I have heard nothing
”
- Christopher Parperi
“
Ordered ink on the 17th April. Despite taking into consideration the Bank Holiday, over a week later I have still not received my order and according to my account it is still processing. Usually, Printerinks are more effiecient so I am disappointed and have requested a cancellation and refund.
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- Michelle DAbreo
“
Excellent service, very fast delivery, competitive prices.
”
- Frances Jones
“
Excellent service. ordered ink cartridges Friday, delivered Saturday, quality A1 as usual.
John C (Bradford)
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- Anonymous
“
Excellent service with next day delivery
”
- Jennifer Forsyth
