Prominence Support Reviews

Name: Prominence Support
Rating: 4.61

4.6 Rating 161 Reviews

90 %

of reviewers recommend Prominence Support

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Phone:

03300885768

Email:

info@prominencesupport.co.uk

Location:

Chancery House, St Nicholas Way,
SM11JB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined last week and have received no confirmation or paperwork. I called after sending an email and getting no response, then on the phone trying to get an answer 4 x before I was answered and was told I would receive something via email that evening and 2 days later, I've still heard nothing! Not pleased.”

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Posted 4 years ago

Dear Davis You joined 11/10/2020 at 11:05:36 pm and we sent you an instant email confirmation on the 11/10/2010 at 11:05:36 pm. Please check your email. We also sent a follow-up email on the 13/10/2020 at 17:48 pm and also sent a letter in the post (please allow up to 5 working days for letters to arrive). We also sent another email following your call. Kindly check your emails and please let us know at info@prominencesupport.co.uk if you need us to resend them. Thanks James

Posted 4 years ago

“its very hard to talk customer service as i was waiting more than half an hour but still no luck”

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Posted 4 years ago

Dear Mo Following your enquiry, as advised, we added you to the queue for a call back from the sales department. Sometimes this may take a bit longer than an hour depending on the sales team's schedule. We are happy to have been of help in the end. Thanks James

Posted 4 years ago

“Very good value for money, I found customer services to be very helpful.”

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Posted 4 years ago

“Had a pleasant conversation with customer services regarding my replacement washing machine. The gentleman was quite nice!”

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Posted 4 years ago

“So far, everything looks ok. The policies are reasonably priced!”

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Posted 4 years ago

“I found the website very easy to use.”

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Posted 4 years ago

“Looks like a brilliant product at a very good price. Much easier to add/remove appliances than other similar products. Will only know for sure how good this insurance is if/when I have a claim”

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Posted 4 years ago

“Very happy with the claims process and speed. Thank you.”

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Posted 4 years ago

“Great service. Highly recommend”

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Posted 4 years ago

“Johnsen was very helpful, he explained the policy quite well.”

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Posted 4 years ago

“Easy to get a quote and easy to buy.”

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Posted 4 years ago

“This is the cheapest I could find cover for good value and the website was easy to use as well.”

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Posted 4 years ago

“So far, good experience - this just saved me £101 from my previous provider!”

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Posted 4 years ago

“Very delighted with the prices and value of cover”

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Posted 4 years ago

“Will definitely recommend. The engineer was very friendly and I had good claims experience from start to finish.”

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Posted 4 years ago

“A great value for the kitchen supply cover! However, not easy to contact the customer team and make sure you thoroughly understand the terms and conditions before making a contract...”

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Posted 4 years ago

Dear Heesoo Thanks for recommending our policy as great value. Sorry about your experience in contacting us. As explained earlier today - you tried to contact us for claims on Sunday and unfortunately, the claims team is not available for Kitchen Appliance Insurance on Sundays. They are available from Mondays to Fridays. However, our Kitchen Appliance Engineers are available from Mondays to Saturdays. We can arrange support outside of these times but this will need to be agreed with the claims team. For Home Emergency & Boiler Cover, we are available 24 hours, 7 days a week and 365 days in the year. Thanks James

Posted 4 years ago

“One of the amazing cover plans I happened to come across, as they helped with my broken washing machine with their quick & professional service. Thank you so much for such great support.”

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Posted 4 years ago

“Lloyd was very friendly and helpful - answered all my questions and made sure I received my paperwork promptly.”

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Posted 4 years ago

“Started a policy, didnt get email strat away with documents but once contact was made they were sent through promptly. I had to email proof of purchase and then the item were covered. Friendly and helpful customer service”

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Posted 4 years ago

Dear Beverley Sorry for the inconvenience. We sent an instant confirmation of your purchase. We also sent an email to you on the 17th but did not get a reply. I also note that we answered your call today in under 2 minutes and have issued your policy documents when we received your reply to our email today. Again sorry for any inconveniences caused. Regards Emily

Posted 4 years ago

“Simplified buying process and kept me informed at all times with what was required. I strongly recommend.”

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Posted 4 years ago

Prominence Support is rated 4.6 based on 161 reviews