Prominence Support Reviews

Name: Prominence Support
Rating: 4.62

4.6 Rating 160 Reviews

90 %

of reviewers recommend Prominence Support

Company Reviews

Questions

Visit Website

Phone:

03300885768

Email:

info@prominencesupport.co.uk

Location:

Chancery House, St Nicholas Way,
SM11JB

Write Your review

Tell us how Prominence Support made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward policy, just purchased. Very easy buy!”

Helpful Report

Posted 3 years ago

“The advisor was very clear with the policy limits, what is covered and what is not covered. I am very happy with the level of cover provided - especially as I believe this is exactly what I need!”

Helpful Report

Posted 3 years ago

“Easy to purchase and prompt responses to my questions !”

Helpful Report

Posted 3 years ago

“The engineer that visited my property was very helpful, and he made sure that he cleaned after himself. Thank you Matt.”

Helpful Report

Posted 3 years ago

“The best thing about Prominence Support is the quick email responses - that's the sort of service level I will expect!”

Helpful Report

Posted 3 years ago

“Very good company. I am impressed with the price and quality of service so far. I haven't been with them for long but the service so far has been exceptional.”

Helpful Report

Posted 3 years ago

“I have 6 Neff appliances. When issuing me with a quote I was NOT told that you do not replace Neff appliances but that my premium was higher as my appliances were Neff. I was also NOT told that your maximum policy limit was £500. Would have appreciated this information when quoted and not a month later when I finally received correct policy documents, and was able to read the 'small print'. There was also a very long wait in the queue system to get through to customer services, I waited over an hour although I was next in the queue when I called.”

Helpful Report

Posted 3 years ago

Dear Kayla Apologies that your feel this way. We will investigate further and give you a call. However, as per the terms of our policy which followed the quote you received, there is a claims limit of up to £500 per claim, an unlimited number of claims covering electrical, mechanical and accidental damage. We are also able to replace your brand for brand if it is available, however in line with the terms of your policy on replacing any equipment we will match the similar specification of your current equipment up to the claims limit. Thanks

Posted 3 years ago

“Got a Hotpoint dishwasher replacement confirmed a couple days after the engineer's visit. Very impressed!”

Helpful Report

Posted 3 years ago

“I am very happy with my replacement washing machine. Thanks guys!”

Helpful Report

Posted 3 years ago

“A friend recommended this company and I have been with them for a couple of years now and have just renewed again. I have had only one claim of yet though not a major claim as no replacement was required, however, the support I received from the Engineer (Alfred) was super. The prices have also remained the same for 2 years on, unlike my previous insurer. These guys offer real value for money!”

Helpful Report

Posted 3 years ago

“Another great experience with Prominence Support. My claim was completed within 5 days, received my new cooker this morning. Great service👍✔”

Helpful Report

Posted 3 years ago

“Repeatedly took money from old age pensioner, for cover on all large items such as tv, cooker, washing machine, which were did not meet criteria, too old to be covered. Even when told to cancel account, still took money. Said they would refund but never did. Didn't even ask for account number when I phoned. Don't believe its a legit company. would't give it any stars if I could. My father signed up when they called him and talked him into it.”

Helpful Report

Posted 3 years ago

Dear Christine Broadley We are unable to locate your policy or details of your interaction/request with our customer support. Can you kindly call our customer support on 03300885768 please? We will be happy to help any way we can. Thanks

Posted 3 years ago

“Happy with product. Took the insurance out for my dad and they've replaced his dishwasher with a brand new one. Saved me that hassle of doing this in the weekend”

Helpful Report

Posted 3 years ago

“Love the service, quick and responsive.”

Helpful Report

Posted 3 years ago

“Really great service. Will recommend”

Helpful Report

Posted 3 years ago

“Was easy and straight forward, quick responses and was set up and had my valuables protected in no time.”

Helpful Report

Posted 3 years ago

“Very simple and straightforward dealing. Quick and efficient service and reasonable cost.”

Helpful Report

Posted 3 years ago

“Great customer services and offered me great price to insure my home appliances. Highly recommended.”

Helpful Report

Posted 3 years ago

“Engineer response was very timely!”

Helpful Report

Posted 3 years ago

“Accidental damage included, most insurance companies don't offer that due to fraudulent claims from their customers. I got my items insured with accidental damage, so happy customer”

Helpful Report

Posted 3 years ago

Prominence Support is rated 4.6 based on 160 reviews