“to charge £450 for brake pads, discs and windscreen wipers- told too expensive, then reduced to 400 - found a recommended garage to complete work for 180 - informed protyre I was going to pick up my car and got hard sell saying I could pay over 4 payments etc etc.
Went to pick up my car to be told work had been undertaken with the manager claiming to have misunderstood- got upset so he put the price down to 325 still didn’t have money so refused to give me my car back. This is a very brief analysis of what happened with protyre and I have complained although heard nothing yet !!! Think they saw a single female who they thought could be easily manipulated- so wrong !
I am editing this review as despite Protyre responding and asking me to email them with my concerns, I would like to inform I had already wrote a full letter of complaint and emailed this a week ago - I have since sent 2 further emails, again without response- it appears that even the customer relations team do not have the decency to acknowledge receipt of my complaint, let alone attempt to right the wrongs.
If I do not have any correspondence in the next day or 2 I will not hesitate to contact the motor ombudsman.”
“I tried to use the website to buy tyres, the ones I wanted said limited stock please enquire. I did this twice by leaving a message, it said will contact within 24 hours. Nothing each time, so I phoned. After waiting on hold for 40 mins, they said they can get them, then said they can't do it for the price on the Internet??? They were an extra £30. Protyre are pretty useless and will not part with my money in their direction again!!”
“Southport branch are rude and didn't like me taking my car to my own mechanic after they failed it's MOT. Not surprising as they said the exhaust needed replacing and 2 mechanics have said there is nothing wrong with it. It's now passed it's MOT and I certainly should have listened to people telling me to avoid Protyre. Lesson learned.”
“Used the Plymouth protyre and I'd rather buy a new car then return.
They lied about the time frame for fixing the car. They said 1 week it was 2 before they even looked at it and then a final week to fix it.
Staff are rude and not friendly. The manager wanted a chat with my 18 yr old about the Google review she left and he was so hostile and agreessive.
Avoid at all cost.”
“Advertised as motorcycle fitting on loose wheels. Got to workshop, they don't do fitting to loose wheels. My local branches DO not advertise this feature so I didn't go there I went to Sittingbourne miles put of way because they apparently do. Complete joke, waste of time, money and environment.”
“I have never visited a garage this unprofessional in Slough.
Broke my locking nut and blamed the previous fitter for tightening wheel too tight. Had to buy a new one from the local dealer for £41. End up spending half a day, that was originally 1 hour job.
Did the wheel alignment and made the steering wheel go off centre.
Asked me to come at 1.30 pm to fix the steering issue, and when arrived, told me there was a 45 minutes wait, if I came at 4.30 pm, my car could be checked right away. Returned at 4.30, first denied that they couldn't check the car as it was not in the system, and later, made me wait 45+ minutes before fixing the car.
And the worst part is, not on a single occasion shown courtesy of apologising for their wrongdoings and terrible customer service.
Very unprofessional borderline cowboys.
I strongly advise DON'T go to this tyre shop. There are plenty of decent garages in Slough, with manners and customer service!”
“Totally disgusting, said 4 tyres needed passed MOT in December and had brand new brand new tyres on,said 4mm under as no way as one damage on outside and was aligned correctly.was bloody rude and a total dick, feel sorry for the apprentice who knackered wheel nut”
“They will failed MOT for an absurd reason Despite my vehicle being in good condition, they failed it due to the wiper, which was actually in perfectly fine shape
I strongly advise anyone considering Protyre for their MOT needs to steer clear. Save yourself the hassle and find a more reputable and trustworthy service provider its a trap cheaper but you will regret very disappointed form them”
“Rude and totally unhelpful staff, slow shoddy service. Extremely long queues, put on a tyre which was faulty. Undoubtedly the worst service I have ever experienced.”
“They tried to sell me £840 worth of replacement brake discs and pads when they failed my MoT for braking efficiency. The Council-run MoT centre (who have no incentive to flog me stuff) tested the brakes and they passed with flying colours.”
