“AWFUL, IRRESPONSIBLE, MISDIAGNOSED MY CHILD and now REFUSING to do anything about it. My daughter was seen by one of their “doctors” - Dr Acharya.
She was soooo hyper during that appointment, that it was nearly impossible to have any conversation with her and she could not sit still for a minute or concentrate at all! Seeing that and all other evidence the “doctor” agreed, my daughter definitely showed clear symptoms of ADHD.
Afterwards, once she had found out that my daughter was also being diagnosed for autism at the same time, she withdrawn her opinion and said, she would make her mind up once the autistic diagnosis has been concluded as if my child’s has ASD , then possibly her issues might be down to this, rather than ADHD. Despite me challenging her with the fact, that extreme hyperactivity is not a part of autism but adhd. She couldn’t provide an explanation to this as said she wasn’t sure!
Once my daughter’s ASD diagnosis came through, she then refused to diagnose her with ADHD saying the symptoms she presents may be down to her ASD, although they were completely different symptoms.
I have forwarded this info to the ASD team, who issued her diagnosis and have been told the issues Dr Acharya described in her statement had NOTHING to do with autism. Later on, we contacted another very well known children psychiatrist with many years of experience, who said that first thing my daughter should have been diagnosed with was ADHD as it’s clear and evident that she has got it and presented the final statement from the Psymplicity “doctor” also confirmed, it was completely wrong and needed to be fixed.
I have sent the company MANY emails, every single time get the same response - We will check this and get back to you. NEVER, EVER did anyone from their scam, unknowledgeable, irresponsible company came back to me and offered anything. I keep following up the emails and always get the same answer - we will check this with our management and see what can we do about it.
It’s very easy what they can do - fix their mistake and get her seen by an actual doctor!
But they never, ever get back anymore.
I have never been rude when messaging them, I have given them the time to look into it. They are just a SCAM that care about nothing but your money. If they mess up, go and fix it somewhere else. They don’t wanna know. On the whole around we are £1100- £1200 down and have to go somewhere else to seek a professional diagnosis for our child.
The amount of time we lost on it, cost of additional specialist consultation, amount of stress they caused I can not even describe but strongly advise you - go somewhere else, so you don’t have to go through this yourself!”
“My initial care from Psymplicity was amazing. The admin team always responded quickly and were able to resolve any issues in a timely manner. I’m unsure if there has been a change in staff but for the past several months there has been a noticeable decline.
Psymplicity have refused to respond to DVLA with medical queries and do not respond to my requests for a report to be sent resulting in me being unable to drive for a year which has severely limited my ability to work.
Please do not use Psymplicity’s service if you will be required to notify DVLA about any medical condition as Psymplicity will do nothing to help and not care that it is having a very real negative impact on your life.”
“My husband and I were impressed with Psympilicty when I needed a short notice appointment. The Admininstrators Sue and Penny were friendly, helpful and speedy at corresponding. I had a Whatsapp consultation with a Dr Duffett, a Consultant, with my husband, and we found him to be exactly what I had hoped, both as a patient and Senior Nurse. He was professional and thorough and approachable with warmth and empathy. He organised my meds to be at my local Pharmacy efficiently; they were there the next morning. His Report for my GP was, we felt, an accurate assessment and he was helpful to my GP in setting out the medication titration and describing potential side effects he had also gone through in detail with us. As my GP does not intiate the meds I am on, she had asked for the dosing and side effects to be clearly described by my Consultant; Dr Duffett did exactly that. We were also impressed that Psimplicity offer very reasonably priced private appointments compared to other similar organisations. I opted for their useful initial appointment where the price was especially competitive as I was given the option of giving a detailed full history which cut the time needed and therefore the price. This worked really well and still gave adequate me time from Dr Duffett. He took time to ask if I had any queries and was also clear about his care plan going forward. And best of all, his treatment plan with meds, has lifted a dark cloud after months of post breast cancer stresses, and the drugs are very tolerable too.
So we would not hesitate to recommend the team at Psimplicity! Thank you Sue, Dr Duffett and Penny; you were kind and helpful at every stage!”
“Excellent service psychiatrist was kind and showed empathy.My 14yr old daughter felt listened to and a detailed report was sent out in a timely manner. Would recommend to any parents looking for mental health support services.”
“My experience with Psymplicity has been great throughout. Very quick, efficient and courteous admin team, a fabulous and knowledgeable consultant who spoke to me respectfully and really good aftercare. They make things happen! Would thoroughly recommend to any parents awaiting and adhd assessment.”
“Extremally helpful, full of understanding, patient and wonderful doctors and stuff.
Positive life changing visits equally for a child and parents.
Unforgettable place.”
“Professional, discrete and holistic approach focused on patient’s wellbeing. Highly skilled team, swift and pro-active communication. Makes a real difference when you know that they care”
“Arranged a web call about possible ADHD. The Doctor was late for the appointment, only by 6 minutes which isn't a lot but I was particularly anxious about the meeting which made it feel a lot longer and I would expect to be notified if someone was going to be late.
At the end of the appointment, the Dr said that he thought I had ADHD. He recommended taking medication and pushed it very strongly, to the point that it felt like he wasn't doing it for my best interests. I said that choosing to go onto medication that will alter my mind is not an instant decision I feel I can make but he kept persisting. As a result of the overly pushy attempt to get me to go on to medication, I decided not to do the follow up appointment as I felt uneasy about the intentions. I even contemplated seeing another specialist as I didn't have faith in the diagnosis.
After the appointment, it took some time for the written diagnosis and notes to sent over, and had a few minor errors in it about my circumstances.”
“Wonderful, understand staff all round. My daughter was treated with kindness and validation to her issues.
Thank you so much for helping her through what could have been an impossible time for her.
Her confidence has soared and continues to grow.
Thank you”
