Hi Carolyn,
Thank you for taking the time to share your experience. We’re glad to hear that you are happy with the product, but we sincerely apologise for the poor communication you encountered along the way.
We’re committed to improving our processes to ensure a better experience for all our customers in the future. If there's anything more we can do to assist you, please don’t hesitate to let us know.
Best regards,
The Russell's Curtains & Blinds Team
“Good product - service is dreadful - time from date of order to delivery is unacceptable - remedial work took forever to happen, and even then Russells failed to include a replacement Roman Blind pull cord which was ordered.
This appears to be a classic case of a small regional company which expanded too quickly.”
Hi Roger,
Thank you for your honest feedback. We’re glad to hear that you are satisfied with the product, but we sincerely apologise for the issues you've faced with our service and delivery times. Your experience is not reflective of the standards we strive to maintain.
We appreciate your concerns regarding the remedial work and the missed replacement pull cord. We're continually working to improve our processes to ensure that our customers receive timely and complete service. We’re committed to learning from situations like yours.
If there’s anything further, we can do to assist, please don’t hesitate to reach out.
“Quality of the curtains, blinds and fit excellent.
Curtains in the lounge over sliding door are not the same height as the other two windows.
Roman blind in the bedroom not the size I asked for.
Main bedroom with a fixed pelmet, the rushing of the tape hangs below the edge of the pelmet.
Diningroom window should have been a roman blind to match the small window. The curtain rail sticks out over the second roman blind.
Sadly my curtains took 4 months to arrive due to delay in blind fabric. The thoughts of packing up all these curtains to be sent back to Nelson, would have been a nightmare.
I spent a signifant amount and disappointed.”
Thank you for sharing your feedback, Patricia. We're glad to hear that you found the quality of the curtains and blinds excellent. However, we apologize for the issues and the delay on your order. Your concerns are important to us, and we will review them to ensure better service in the future.
