“head and stick. Parcel arrived with one broom head and two broom sticks neither of which fitted the broom head.
Contacted them to advise. They said i would need to return the broom handles before they would send a replacement or refund and that I’d have to pay for the postage for the return. I explained that firstly the return postage would cost more that the price of a broom handle. And secondly we are currently in the middle of covid 19 lockdown I am in the vulnerable category so even if I wanted to return it I couldn’t in addition to this our post office shop is closed.
I asked that they send a replacement broom stick which would virtually cost them nothing (how much can a Wooden stick cost???) they said no it was my fault for ordering it. I said the website doesn’t stare which stick goes with which broom head. They said too bad my fault and they repeated that I need to return it!
I have never come across such dumb and down right terrible customer care ever. They would rather ruin their reputation than spend £2 on a broom stick which they shouldn’t have sent in the first place.
I order a lot from gardening suppliers as I own a property management firm this was a first small order will definitely be my last.
Love to hear the reply to this I am happy to copy and paste my email response from them for all to see.”
“I have been to Northallerton branch few times /garden supplies,unfortunately the people there treat costumers differently according to their skin colour which is unacceptable and I noticed the same in piersbridge branch as well but I thought then it’s individualised character as for now Iam sure it’s the store attitude.
We are just human beings walking on the same ground and the same sky on our heads!!
Thank you”
“Ordered 2 pairs of wellies 1 leaked on first use they tested and agreed they were leaking won’t refund or replaced until they have been credited by there supplier. In the mean time I ordered another pair of boots over the phone and payed when I rung to find out we’re my boots were they asked for £9.99 delivery charge I explained they didn’t mention this when I was ordering so they said pay it or have a refund. I had a refund and purchased from wellies.com. I would never use this company again”
“Payment taken immediately on order.
Order not delivered for 2 weeks.
Dishonest stock reporting on the website.
Only half the ordered items received in the delivery and no response from customer service to ask where the missing items were.
Absolutely terrible company that I doubt I would ever purchase from again.”
